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Sara Dubey

Bangalore City, Karnataka, India adx5ma@r.postjobfree.com 821-***-****

SUMMARY

Results-driven professional with 4 years of experience in diverse background including business development, sales, and customer service. Proven track record of exceeding revenue targets and delivering exceptional customer satisfaction. Skilled in selling software development and data science machine learning courses. Experienced in attracting new clients, managing risks, and conducting market research for targeted campaigns. Strong expertise in selling K3 products. Thrived as a Destination Expert/Travel Agent with high customer satisfaction and retention rates. Proficient in vendor management, exceptional customer service, and strong problem-solving abilities. EXPERIENCE

Sr. Business Development Associate

• Generated revenue of INR 18,00,000 within 8 months by successfully selling courses in software development and data science machine learning, with an average sale value of approximately INR 3,00,000 per sale.

• Managed the end-to-end sales process, from initial contact to deal closure, maintaining a 20% success rate in converting leads into paying customers.

• Assisted in developing pricing strategies and negotiated contracts with clients, resulting in improved profit margins and a 3%-10% increase in average deal size.

Business Development Associate

• Generated an average revenue of INR 4,40,000 per month by selling K3 products with an average cost of INR 80,000 per unit, over a span of 1.5 years.

• Achieved an impressive sales performance, resulting in a high customer retention rate of 94%, with 80 out of 85 total customers retained.

• Actively participated in different campaigns, including inbound and Facebook campaigns, contributing to lead generation and increasing brand visibility.

• Maintained a high level of customer satisfaction, with only 5-7 out of 85 units of sales being returned, showcasing exceptional product quality and customer service.

• Collaborated with cross-functional teams to optimize profit margins by implementing effective pricing strategies, resulting in increase in profitability.

Destination Expert

• Provided personalized travel recommendations and tailored itineraries for clients seeking Maldives packages.

• Utilized in-depth knowledge of Maldives destinations, resorts, and activities to curate unique and unforgettable travel experiences.

• Achieved sales targets and revenue goals by proactively promoting additional services and upselling to enhance the travel experience.

• Ensured high customer satisfaction by delivering exceptional customer service, resolving inquiries promptly, and staying updated on the latest travel trends and safety protocols.

• Increased customer loyalty by 20%, achieved 48% increase in upsell success rate and decreased customer complaints by 55%. Event Coordinator

• Planned, organized, and executed various events, including corporate conferences, weddings, fundraisers, and social gatherings.

• Collaborated with clients to understand their event vision, objectives, and budgetary constraints, ensuring successful event planning and execution.

• Managed vendor relationships, including selecting and contracting with vendors, negotiating contracts, and overseeing their performance to ensure quality services and adherence to budget.

• Coordinated with vendors, suppliers, and venue staff to secure necessary resources, negotiate contracts, and oversee logistical arrangements.

• Implemented effective event marketing strategies, including online promotion, social media campaigns, and targeted outreach, to maximize attendance and engagement.

• Recorded and tracked event budget and expenses to ensure adherence to allocated budget. Front Office Associate

• Greeted and welcomed guests upon their arrival at the hotel, providing excellent customer service and ensuring a positive first impression.

• Checked guests in and out, efficiently managing the registration process, room assignments, and key distribution, while ensuring accuracy and attention to detail.

• Responded to guest inquiries and resolved any issues or complaints promptly and professionally, ensuring guest satisfaction and maintaining a high level of service.

• Assisted with guest requests, including room service orders, transportation arrangements, and providing information about hotel Scaler Academy October 2022 - May 2023, Bangalore, India Byju's December 2020 - August 2022, Bangalore

Kesia Holidays March 2019 - October 2019, Agra

Niyaara Events February 2018 - January 2019, Agra Ramada Plaza Agra October 2017 - January 2018, Agra N/A

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amenities, local attractions, and events.

• Maintained the front desk area, including the reception area and lobby, ensuring cleanliness, organization, and a welcoming environment for guests.

Customer Service Associate

• Provided exceptional customer service support to Amazon.in customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.

• Responded to customer inquiries through various channels, including phone, email, and chat, demonstrating strong communication and problem-solving skills.

• Assisted customers with order placement, product information, account management, and troubleshooting, ensuring timely and accurate resolution of their concerns.

• Effectively handled customer escalations and complaints, employing empathy and professionalism to de-escalate situations and find appropriate solutions.

• Collaborated with cross-functional teams, including logistics, warehouse, and technical support, to ensure efficient order fulfillment and timely resolution of customer concerns.

• Achieved a customer satisfaction rating of 98%, surpassing the department's goal of 95%. EDUCATION

Bachelors in Tourism Studies And Management

Indira Gandhi National Open University • Agra • 2020 SKILLS

Business Development

Escalation Management

Team Handling

Sales Consultancy

Counselling

Client Servicing

Vendor Management

Social Media Management

Event Management

Creative Designing

Amazon.in October 2017 - December 2017, Agra

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