Customer Service Experience
Resume:
Shenita S. Stewart
Prince George, Virginia 23875
757-***-**** Cellular
**************@*****.***
Personal Summary: Creative and self-motivated professional with both management and supervisory experience. Performance and results driven individual looking to obtain a position that will utilize my extensive experience in private and local government, management, administration and customer service. STRENGTHS:
● Team player, dependable, analytical, organized, communicative, excellent telephone skills and excellent work ethics
● Proven professional mannerism, exercises tact and diplomacy with customers in all situations
● Multi-tasks and exhibits solid customer relationship skills.
● Works accurately and efficiently under deadline pressures.
● Excellent organization skills
● 10+ years of customer service experience
EXPERIENCE:
Carmax Richmond, Virginia January 2020-Present
Lead Customer Experience Consultant-Work from Home
● Oversee multiple employees
● Monitor time and aux codes for time on task
● Contact customers to assist in resolution process
● Coordinate with management to ensure best possible resolution
● Daily productive meetings via MicroSoft Teams
● Assist customers with vehicle search
● Complete daily opening/closing procedures
Mentor
● Establish relationships with Senior Manager, CEC Manager, CEC and CXC team members
● Provide mentorship and development to Customer Experience Consultants
● Speak and actively listen to resolve customer service issues
● Perform essential functions under limited supervision and within department expectations and metrics
● Ability to work as a team
● Knowledge of Customer Experience Consultant selling principles Customer Experience Consultant Remote
● Customer Service
● Process credit application
● Discuss finance decisions
● Assist with locating vehicles (transfers)
● Submit all required documentation
● Customer follow up
Velocity Urgent Care Carrollton, Virginia November 2017-2019 Front Office Specialist/Clinical
● Patient check in
● Process insurance and payments
● Bank deposits
● Phlebotomy
● Urine drug screen/urinalysis
● Spirometry
● Uphold patient confidentiality
Alorica Newport News, Virginia November 2017-
January 2018
Customer Service Representative
● Track call-related information for auditing and reporting purposes
● Maintain and update customer information as necessary
● Provide feedback reports on call issues related to downtime and/or training issues
● Escalate calls to supervisor when necessary and appropriate Surry County Public Schools System Surry, Virginia April 2014- November 2017 Bus Driver
● Maintained VA CDL Class B Driver’s License
● Transported students safely to and from their residences, school and after school extracurricular activities
● Performed vehicle inspections daily and reported any malfunctions to transportation supervisor
● Maintained order among students during trips to ensure safety Surry Area Free Clinic Surry, Virginia February 2011- July 2014 Administrative Assistant
● Coordinated and scheduled patients’ appointments on and off campus
● Organized fundraising activities
● Completed and submitted payroll for staff
● Completed advanced clerical duties and responsibilities to include operating a multi-line telephone system, data entry, and records management.
EDUCATION:
Thomas Nelson Community College Hampton, Virginia May 2019-July 2019 Phlebotomy Technician
Thomas Nelson Community College Hampton, Virginia May 2009 – May 2011 AAS Administrative Support Technology – Specialization in Medical Office Building and Coding Surry County High School Dendron, Virginia Sept 1992 – June 1996 Advance Studies Diploma
References Available Upon Request
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