Call Center Family Law

JOHANA ANDREA POWELL

**** *** **** **. ****** Tx 75126 469-***-**** *************@***.***

EDUCATION

SMU Dedman School of Law Dallas, TX

LL.M. Graduate, May 2022

Concentration: Comparative and International Law

Activities: Corporate Law Association, Hispanic Law Student Association, SMU Women in Law Association, American Bar Association

La Gran Colombia University Bogota, D.C., Colombia

Diploma Awarding Professional Title of Attorney (J.D. Equivalent), July 2016

Courses: Criminal Investigation and Penal Systems Prosecution (160 hours) and IV International Conference of Labor Law and Social Security

Dissertation and Essay: Forensic Thanatology, Reconstruction of Homicide Facts (33 pages) and Collective Disputes (8 pages)

EXPERIENCE

Garcia-Windsor P.C. Dallas, TX

Law clerk, Family Law, January 2023-June 2023

Draft pleadings, motions, discovery responses, notices, supporting affidavits, rule 11s, orders and letters for family law cases in all counties around DFW.

Attend all hearings with the lead attorney.

Provide updates to clients and communicate with opposing counsel via phone and email.

Pizza Hut Digital Ventures (PHDV), a subsidiary of Yum! Brands, Inc.

Legal Intern, January 2022-May 2022

Serve as legal support to Pizza Hut International’s digital and technology arm, offering e-commerce and other products and services to over 110 markets.

Established a contract management process for PHDV by organizing over 200 customer and supplier contracts and guiding access to contract management system to key employees.

Law Offices of Erika N. Salter Dallas, TX

Immigration Paralegal, May 2021-August 2021

Prepared petitions, applications, and relevant documents in immigration cases and filed such cases with USCIS.

Provided regular bilingual legal support to clients and attorneys.

Colpensiones

(Colombian Government Agency Focused on Public Social Security) Bogota, D.C., Colombia

Junior Attorney, April 2014-January 2018

Drafted legal administrative acts for internal appeal level on claims for spousal benefits, disabilities, survivors’ benefits, childrens’ benefits, retirements, and special regimes for hazardous jobs.

Unidad de Gestion Pensional y Parafiscales

(Colombian Government Agency Focused on Public Social Security) Bogota, D.C., Colombia

Legal Call Center Agent 2, May 2013-April 2014

Shared general and specialized information to claimants regarding their process for retirement in accordance with Social Security Law.

Escalated claims to different areas in the agency to accelerate the process of retirement for the claimants.

Promoted to next level agent in less than a year.

LANGUAGES

Spanish (Native)

English (Proficient, written and spoken)

ADDITIONAL INFORMATION

Permanent U.S. Resident.

Other interests include playing tennis, chess, puzzles, and I enjoy learning about new cultures and languages.

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