Customer Service Accounts Payable

CHRISTINA M. NELSON

**** ************* **. **, **********, Ohio 43076 · 740-***-****

***********@*****.***

Meticulous Account Clerk, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes – Personal Lines Homeowner Insurance, Commercial Garage, General Liability, and Workers Compensation audits and Customer Service and Accounts Payable.

WORK HISTORY

07/2022 – PRESENT

ACCOUNTS PAYABLE CLERK, SPECIALTY RV & OUTDOORS

I prepare work to be accomplished by gathering and sorting documents and related information. Pay invoices by verify transaction information; prepare disbursements; obtaining authorization of payment. Obtain revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments. I collect revenue by reminding delinquent accounts; notify customer of insufficient payments. Maintain accounting ledgers by posting account transactions. Verify accounts by reconciling statements and transactions. I maintain financial historical records by filing accounting documents. Contribute to team effort by accomplishing related results as needed.

01/2008 – 04/2021

PROPERTY REVISION TECH./SR ACCOUNT CLERK, PREMIUM AUDITOR, encova insurance co

I perform complex audits for assigned territories using information provided by the insured/agent to complete a quality audit. Reconciles audits with prior reported payroll from assigned territories to complete a quality audit. Compute earned premium using proper rates, experience modifications, premium discounts, and exposures. Recommend underwriting changes within authority on audits when performing the audit. Always provide excellent customer service. Handle disputes and revisions of telephone audits and mail audits as assigned. Document any changes in appropriate systems. Provides training and mentoring related to premium audits. Compiles and interprets information for regular and special reports. Interfaces with other departments requesting and releasing information and coordinating needs. Provide timely professional customer service to agents, insureds, field staff, and support underwriters. Communicates promptly to underwriters on accounts or agencies that require their involvement including any necessary documentation.

EDUCATION

MAY 1980

HIGH SCHOOL DIPLOMA, Watkins memorial

SKILLS

Nine years of Premium Audit experience

Typing ability of 65 wpm +

Computer literacy including knowledge of Microsoft word processing and spreadsheets

Math aptitude and comfort level working with numbers

Cash handling

Ability to learn Automobile, General Liability, and Workers Compensation underwriting rules regarding classification of operations and auditing techniques.

Proficient using ten-key adding machine

Ability to think and make business decisions

Ability to handle disputes associated with errors in a professional manner

Team leadership

20 plus year of impeccable customer service

Attention to detail, thoroughness, and reporting research.

Proficient in data entry, general math skills and financial software.

ACCOMPLISHMENTS

Completed the CLCS (Commercial Lines Coverage Specialists) designation

Completed 2 INS Insurance courses

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