Email: adx5i3@r.postjobfree.com

Address: Purok Tree Upper Yati Liloan Cebu

Phone: +63-960-***-**** Nationality: Filipino

Educational Background

TERTIARY EDUCATION:

School: Datamex Institute Computer Technology

Course: Office Administration

Year Graduated: 2011

SECONDARY EDUCATION:

School: Arcelo National High School

Year Graduated: 2009

ELEMENTARY EDUCATION:

School: Semeon Ayuda Elementary School

Year Graduated: 2005

Experience

BPO Sitel Group Call Center Agent: November 2022 – June 2023 Duties

• Answer incoming calls and respond to customer’s inquiries

• Book flights, hotel reservation and transportation to customers.

• Management and resolve customer complaints

• Identify and escalate issues to supervisors

• Providing solution and satisfaction service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Complete call logs and reports

RRL BUILDERS CORPORATION Admin/ Outsourcing Manager: August 2022 – October 2022 Jenevie Pitogo

Pro-active, customer-oriented retail professional and store supervisor in-charge with over 5 years of reputable party shop in Bahrain.

Duties

• Responsible for Manpower to various site/project, maintain and update all necessary records, files and data base.

• Preparing contract for our sub-contractors.

• Update accounts receivable and issue invoices. Update accounts payable and perform reconciliations. Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines. Assist with reviewing of expenses.

Party Mania Co.

Store Supervisor / In-charge January 2016 – February 2022 Duties

• Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is efficiently utilized. Focused on maximizing the customer shopping experience.

• Responsible for the daily managing of staff and assigning of duties.

• Managing and motivating staff to increase sales and ensure store efficiency.

• Analyzing store sales figures.

• Developing, researching and implementing marketing strategies.

• Maintaining awareness of market trends and monitoring local competitors.

• Managing up to 4 members of staff.

• Maintaining accurate records of all pricing, sales and activity reports.

• Maintain receipts, records, and withdrawals of the stockroom

• Receive, unload, and shelve supplies

• Perform other stock-related duties, including returning, packing, pricing, and labeling supplies

• Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping

• Rotate stock and coordinate the disposal of surpluses

• Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.

McDonalds (Fakhro Restaurant) Local Store Marketing June 2012 - December 2015 Duties

• Responsible for competitor visit.

• Responsible for organizing party, schedules and customer relation.

• Responsible for checking all promotions.

Alamo Transport Leasing Services Rental Agent December 2011 - May 2012 Duties

• Processing paperwork and collect money from clients.

• Responsible for customer relation, greeting clients as the arrive, answering phone calls and handling clients questions or complaints and working to resolving the issues .

• Responsible for the schedules of all drivers time to time to avoid delays. Key Skills and Competencies

Professional

• Maintaining administrative records, preparing reports, and composing correspondence relative to the role.

• Delivering excellence in customer service.

• Allocating duties to individual members of staff.

• Ability to maintain work schedules and uphold work standards.

• Identifying staff development and training needs and then ensuring that training is obtained.

• Attending meetings with vendors and suppliers and negotiating prices.

• Knowledge of the occupational hazards and safety precautions applicable to the work. Personal

• Superb memory and able to get to know regular customers well.

• Flexible by nature and able to work in a changing environment.

• Not afraid to accept responsibility.

• Can be a role model for colleagues.

• Always willing to help out work colleagues.

Qualifications

• Knowledge of proper bookkeeping and inventory management

• Familiarity with standard concepts and best practices in a stockroom or warehouse environment

• Excellent written and verbal communication skills

• Competencies in data entry, analysis, and management

• Keen attention to detail and ability to effectively manage time

• 4+ years of experience in Supervising, storekeeping, inventory control, or recordkeeping.

Contact this candidate