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Zabrina Coleman

**** ********** ****, *********, ** 20770

adx5i2@r.postjobfree.com 240-***-****

PROFESSIONAL SUMMARY

Accountant - Data Entry Specialist - Customer Service Specialist Time management skills - Good telephone etiquette - Ms Windows proficient - Inventory management EMPLOYMENT HISTORY

Customer Service Represenative, XPO Logistics

Beltsville, MD

•Deal with the customers via emails, over the phone, or face to face

•Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.

•Maintain records of interactions with the custom

Data Encoder, Staffmark

Columbia, MD

•Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

•Processes customer and account source documents by reviewing data for deficiencies. Customer Service Specialist, Staffmark

Columbia, MD

Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.

Assist directly or route customers to the appropriate personnel for assistance. Teacher Aide, A Step Above E.L.C

District Heights, MD

Tutor and assist children individually or in small groups in order to help them master assignments. Security Guard, Guardsmark LLC

Washington, DC

Monitor the CCTV camera system.

Monitor who comes in and out of the building.

Inspect employees and visitors badges.

1999 - 2004

2001 - 2001

2000 - 2002

2007 - 2008

Receptionist, Express Temp Agency

Greenbelt, MD

Maintain files

Microsoft word, and excel

Answer phones and take messages

Security Guard, Thomas House

Washington, DC

Monitor alarm panels

Activate and deactivate alarms

Microsoft word and excel

Cashier, JC Penny (seasonal)

Forestville, MD

Finalize sales transactions

input orders into the computer

Responsible for cash drawer

intake inventory

Cashier, Value City

Baltimore, MD

Finalize sales transactions

input orders into the computer

Responsible for cash drawer

intake inventory

EDUCATION

High School Diploma, Accounting, Friendly, 1999

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