Willie Alexander

Customer Service Manager / Merchandise Reconciliation Associate - Walmart Neighborhood Marketplace

Miami Gardens, FL 33056

adx5hj@r.postjobfree.com

+1-305-***-****

Work Experience

Office Staff/Team Leader

PUBLIX - Miami, FL

August 2018 to Present

• Manage front end staff and all cashiers by delegating tasks and ensuring completion of assigned tasks and duties.

• Manage and perform transactions for Western Union, money order, check-cashing, and lotto.

• Operate cash office and deposit funds to banks, safe and Brinks.

• Complete weekly payroll for all employees.

Customer Service Manager / Merchandise Reconciliation Associate Walmart Neighborhood Marketplace - Miami, FL

April 2014 to Present

Miami Gardens, FL

Customer Service Manager / Merchandise Reconciliation Associate

• Supervising 15 -20 employee's daily

• Operating customer service counter, taking all incoming calls, handling customer complaints, Register audits, ordering merchandise, unloading trailers, receiving in vendor merchandise Preparing claims items, and markdowns, operating cash recycler, dropping all cash in safe.

• Handling all site to store purchases

• Handling LOTTO sales

• Finalizing trailer unloads

• Binning in merchandise

Assistant Warehouse Manager

Paradies Shops of Fort Lauderdale Int. Airport - Fort Lauderdale, FL July 2003 to June 2006

Fort Lauderdale FL.

Assistant Warehouse Manager

• Responsible for 3 major warehouse, shipping and receiving merchandise

• Opening and closing store, supervising 25-30 employees, replenishing 16 shops daily,

• Maintaining inventory, printing merchandise reports. Logistic Manger / L.O.D

Target Stores - Hollywood, FL

April 2000 to June 2003

Managing office documentation in HR department

• Directing and managing staff of 20 full time employees, overseeing rebuilt store.

• Responsible for truck unload in a timely matter, setting planograms.

• Interviewing for new hires and training

• Responsible for store being ready for opening daily Education

High school or equivalent

Crystal Springs Mississippi Tech Job Corps - Crystal Springs, MS 1985 to 1986

Miami Carol City Sr. High School

1982 to 1985

Skills

• CUSTOMER SUPPORT (Less than 1 year)

• FORKLIFT (Less than 1 year)

• TRANSLATE (5 years)

• Bilingual

• Call Center

• Customer Service

• Customer Care

• CSR

• Planograms

• Merchandising

• Shipping & Receiving

• Interviewing

• Payroll

• Supervising Experience

• Management

• Typing

• Human Resources

• English

• Recruiting

• Logistics

Assessments

Customer focus & orientation — Expert

September 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Special Skills:

• Work well with or without supervision

• Bilingual English/Spanish with the ability to translate

• Ability to prioritize and remain focused

• Excellent with customer support services

• Learn new concepts quickly while working well under pressure

• Certified and licensed forklift driver and power lift operator

Contact this candidate