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Customer Service Warehouse Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
July 07, 2023

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Resume:

Curriculum Vitae of Lynette Naidoo

Cell: 073-***-**** Email: adx5c2@r.postjobfree.com

Address: ** ******** ********, ********, ******* SA ID No: 850********** Drivers: Code 8 + own Vehicle 1

To whom it may concern,

RE: Cover letter of Applicant: Lynette Naidoo

Dear Sir / Madam,

Kindly refer my CV for your perusal.

Please note, that I am currently employed as the Warehouse Manager at Ultimate Sports Nutrition (Pty) Ltd, since Oct 2021. Prior to this, the Logistics Manger for Masterclass Trucking (Pty) Ltd, a family owned transportation business, consisting of removals, container movement and mining (coal/sand) shuttle. Previously, I was the Midrand DC Manager for Adcock Ingram Midrand Distribution Centre. My first entrance into Adcock was as a Planner for the Warehouse, in 2013. This opportunity awarded me great exposure to the Pharmaceutical environment. I took care of the Finished Goods Warehouse support functions that include: inbound, outbound, stock control, health & safety and maintenance. This dynamic and interesting world has become my passion. The dedication that I have towards delivering quality product to our internal depots, the values that I have instilled in my staff and the execution time we have mastered, I believe can only be credited to hard work & respect for one another. I was then promoted to Warehouse Supervisor, overseeing all (Head of Operations) for the bulk Warehouse. I managed all Warehouse Operations, maintenance, distribution, transport, inventory management, financial, admin receiving and quality aspects and act within the management role. Running an operation of this magnitude allowed me to develop my leadership and managerial skills daily. I proved myself within this capacity in order to be promoted to Warehouse Manager. I was then asked to assist in the managing of the larger Midrand DC in April 2017 and then was selected as successful candidate (DC Manager) for the position in July 2017. Previously, I was a Logistics Sales Co-ordinator, managing delivery to customers via manufacturing site warehouse as well as depots & pallet control at a Pop manufacturer and international distributor in Roodepoort, Gauteng for about a year. Prior, I have worked 6 years for a well-established confectionery manufacturing Supply chain. Knowledgeable in Warehouse functions, local and country distribution, Logistics accounts, stock counts, CHEP Pallets, sales and administrative documentation (long haulage, trip sheets, vehicle inspection, local distribution, POD’s, accounts, scanning, invoicing, warehouse pick slips).

I have worked with, assisted in managing; hired vehicles and processed documentation for inter depot transfers and long- distance customers, as my primary function.

I am a hardworking individual & great team player, ever willing to assist in other duties. I firmly believe that it is not your job or mine, but the job that needs to be completed. I pride myself on learning a full process of any operation. I have a passion for Logistics and intend to learn, grow, develop and succeed as much as I can in this role. Systems, I have worked on: Sage Evolution, Sage 300, KORBER, Warehouse Logic, JDE, Query and Oracle, CHEP Portfolio

(similar to SAP), Exsol, File Director, Extreme Images & AS1. You can see from my CV, I do not have a degree but have studied 1 year, at the University of Westville, for a BCom. Business Management & Marketing degree in 2003.

Due to financial constraints & my parent’s health, I have become a bread winner and have had to discontinue my studies. This has not deterred from my goal to work hard and strive for more knowledge in my field. I was fortunate to be selected to attend WITS Business School by Adcock, and completed and passed the MAP qualification in 2016.

Eager and positive, I only need to be given the opportunity. I thank you for your consideration in this position as well as others similar in field and pray that you will keep in touch. Wishing you, a fabulous day and please take care.

Kind regards,

Lynette Naidoo

073-***-**** / adx5c2@r.postjobfree.com

Curriculum Vitae of Lynette Naidoo

Cell: 073-***-**** Email: adx5c2@r.postjobfree.com Address: 45 Keurboom Crescent, Noordwyk, Midrand SA ID No: 850********** Drivers: Code 8 + own Vehicle 2

EDUCATION

WITS BUSINESS SCHOOL – 2016 COMPLETED & GRADUATED 2017 MAP (Management Advancement Programme) - Equivalent to NQF Level 8 Principles of Human Resources

Principles of Economics

Principles of Marketing

Principles of Accounting & Finance

Principles of Strategic Management

Principles of Operations & Supply Chain Management Professional Development Modules (2): Business Simulation MOWAT PARK GIRLS HIGH SCHOOL – 1998 TO 2002

Grade 12 (Merit Exemption with 3 Distinctions) Awards: Drama Award – Grade 12 & Achievers Award from Grade 8-11 Subjects: English, Afrikaans, Mathematics, Geography, Business Economics, Speech & Drama Activities / Courses: Rotary Club / Hospice / S. P. C. A. / Junior Achievers 2001 / Sunday school Teachers Training Junior Lev WORKSHOP / COURSES

Bruniqel & Associates Leadership & Skills Program - 2014 MODULE 1 SHOPFLOOR ROLE DYNAMICS / ROLE OF THE LEADER – SUPERVISOR / UNDERSTANDING LEADERSHIP MODULE 2 LEADERSHIP COMMUNICATION SKILLS / MOTIVATING A WORK TEAM MODULE 3 JOB INSTRUCTION & COACHING / PRACTICAL APPLICATION OF LEARNING – DELEGATE PRESENTATIONS WORK EXPERIENCE

Reference: Owen Muthaphuli 071******* / Nadia Botha 073******* / Megan Botha 064******* Ultimate Sports Nutrition (Pty) Ltd

Period of Employment: Oct 2021 - Current

Position: Warehouse Manager

Experience:

Ensuring through operational processes & planning that all USN sales orders are released, picked & invoiced on time & in full (including Export / Online Divisions), within expected delivery lead times. Maintenance of Open Order Book: ensure communicate are sent for errors, OOS, shorts & bookings / deletion. Manage that all DC deliveries are booked by warehouse on time and adequately dispatched. To ensure that issues are solved when needed by communicating to CMs to help solve with client. Communicating urgent orders to warehouse team, as well as driving month end / Financial year targets. Ensuring that Cycle counts are Ongoing & executed. Stock Counts performed Quarterly with reasonably explained Variances. Damages are handled & that there is continuous improvement towards a decrease of Damages. Short Dated Stock is communicated by Inventory as & when it is required. Expired Stock is removed & dealt with as per instruction from Senior Management. Replenishment function is implemented & executed as per sales order demand dictates. Requesting that Training of WMS for staff is communicated as & when needed. WMS Rules that are set for locators are correctly implemented and created. System queries are facilitated through the correct channels & resolved. Management of Consulting service provider, with regards to assistance, SLA & tasks escalated. Calibration of warehouse equipment that requires calibration. Inspection of warehouse racking, machinery, and building Load Testing of equipment that requires so.

Repairs to all warehouse equipment as & when required. Overseeing the Inbound functionality of the warehouse and ensuring that it is put away in time for picking. Receiving is adequately resourced & that the factory plus external suppliers are serviced within time. Acquiring reasonable costed brown pallets

Maintenance of CHEP inhouse pallets, system transfers and exchanges from DC’s are facilitated. Providing adequate number of pallets to the production in Globepak. Keeping overall record of Warehouse Brown & Blue pallets by means of a count & reconciliation. Forecasting of Warehouse Financial Year OPEX Budget & CAPEX Ensuring that Warehouse Purchase Order Requests / transactions are Aligned to Approved Budget Purchase Order Process: Requesting quotes, Purchase Orders & liaising with Service Providers Acquiring of adequate service providers, ensuring that SLA / Credit applications are completed & submitted. Engaging with Service providers for improvements / inefficiencies / queries / chargers etc. Ensuring that all Warehouse staff have Adequate PPE. Signage / Markings / Sprinklers / Doors / Gates etc are installed, operational & maintained for use & security. Curriculum Vitae of Lynette Naidoo

Cell: 073-***-**** Email: adx5c2@r.postjobfree.com Address: 45 Keurboom Crescent, Noordwyk, Midrand SA ID No: 850********** Drivers: Code 8 + own Vehicle 3

Arrangement of training for SHEQ duties for staff. Liaising with Security service provider when there are inefficiencies, problems or alarming incidents, whilst providing them with guidelines / SOPs for the site.

Investigating any theft, break in or damage to warehouse property. Ensure that the reporting is done on couriers’ execution of USN deliveries. POD facilitation from Couriers to Debtors

Charging Courier for Damages / Shorts.

Customer Queries: oversee that non-deliveries are sent to relevant Channel Managers with reason. Ensuring that overall orders are accurately scheduled with couriers to be delivered on time. Building and maintenance of Warehouse Organogram.

Staffing Requirements in accordance with OPS & Budget are met and executed. Ensuring that Warehouse staff adhere and comply to general Warehouse rules, procedures & targets. Attendance & Facilitating of Disciplinaries & Hearings in accordance and with HR Authorization of Leave of all Warehouse Staff & Prepare for Festive Season Operations Authoring & Approving of Warehouse Standard Operating Procedures Maintenance of a Training Matrix

Ensuring that all warehouse staff are trained for functional SOPs and General Warehouse SOPs. Maintenance of Warehouse SOP Index

Managing the running and maintenance of Returns Reporting Ensuring that the correct reason codes for returns are used (Over, under, Expired, Short Dated, Damage etc.) Ensuring that Warehouse Returns department process Credits within the required lead time. Facilitating that good stock is returned to inventory and damaged is dealt accordingly. Reference: Yogan Naidoo 074*******

Masterclass Trucking (Pty) Ltd

Period of Employment: Sept 2020 – Sept 2021

Position: Logistics & Admin Manager

Experience: Schedule and plan deliveries for removal fleet Maintenance of fleet; mines, removals & container

Manage IR for staff.

New Business development: portfolio, Service levels & acquisition of talent & resources All administrative requirements of business

Schedule, Plan & execute coal, and sand pickups are co-ordinated in MP. Maintaining relationship with Sub-contractors

Facilitating customer service queries daily

Managing marketing (ads) for business

Purchasing of new equipment

Overseeing Budget & preparation of

Reference: Ilse Kerry 082*******

Adcock Ingram Healthcare (Pty) Ltd

Period of Employment: July 2017 – August 2020

Position: Depot (DC) Manager

Experience: Complete Warehouse & Distribution Operation Control of Bulk storage & movement, in & out of facility. Submission of staff Overtime and ensuring that staff comply with time & attendance policies, as well as legally enforced labour laws regarding overtime hours and conditions. Inventory Management & Control, including stock counts, damages, transactions etc. All transactions completed and tasked immediately ensuring that stock levels are accurate, available & accounted for. Constant overseeing of servicing, calibration, and inspection of all MHE & scale in warehouse in line with budget, and also monitoring that licensed drivers maintain, cleanliness and record keeping of relevant machine so that down times are avoided & cannot cause delay to operation.

Housekeeping: continuous inspection of depot so that it is always presentable, clean and that has relevant signage, painted walkways, rack labelling, sealed walls and roof, good condition doors, bays and cages etc. Direct Report of all depot supporting functions: stock controller / receiving clerk / dispatch clerk / MHE operators / admin assistant / checkers & security.

Administrative Management: Monitoring that all proper, accurate & SOP documentation processes are followed in accordance business criteria and job functions.

Reviewing, process creation and updating of SOP’s with Responsible Pharmacist, analysing and signing off on change controls, and deviations logged. Enforcing site QA regulations of deviation control and SOP maintenance. Curriculum Vitae of Lynette Naidoo

Cell: 073-***-**** Email: adx5c2@r.postjobfree.com Address: 45 Keurboom Crescent, Noordwyk, Midrand SA ID No: 850********** Drivers: Code 8 + own Vehicle 4

Audits: Internal & External (Storage & Distribution on behalf of manufacturers / Regulatory Bodies etc.) Complete participation in various internal, site, external audits; doing walk-about, presenting documentation requested, attendance to audit layout meetings and accounting for findings (if noted), by means of management response. Ensuring efficient distribution & execution of IDT Bulk movement as per demand and receiving depot acceptance. Establishing & maintaining relationship with Business Units, third party transporters & suppliers. Financial analysing and operational management of the daily activity of owner driver assigned to depot, to and from DBN, whilst arranging drop off, collection and scheduled dates for the truck. Maintenance of SLA with site manufacturing or internal customer & external (depots). Liaising with site manufacturing parties, QA, Production and Raw Materials, attendance of their QMR, Safety & Management meetings, amongst others.

Financial management of the DC; in alignment to Financial YTD budget, approving accurate and relevant PO’s and maintenance of allocated funds per charge accounts. Adcock Ingram Healthcare (Pty) Ltd

Period of Employment: Sept 2015 – June 2017

Position: Warehouse Manager (Promoted to Depot Manager Oct 2016) Experience: Complete Warehouse & Distribution Operation Control. Monitoring of depot financials with related reports and preparations Compiling of Monthly operational data

Submission of staff Overtime, and ensuring that staff comply with time & attendance policies Inventory Management & Control, including stock counts, damages, transactions etc. Direct Report of supporting functions: stock controller / receiving / dispatch / MHE operators / admin assistant / checkers

& security.

Monitor that all proper documentation processes are followed in accordance business criteria Execution of IDT Bulk movement

Establishing & maintaining relationship with third party transporter Managing Receiving of internal customer – Factory & external (depots) Creation, processing & receipting of Purchase orders, whilst overseeing financial management of the DC, in alignment to set budgets

SHEQ regulations, as per GMP, GDP & GWP

Adcock Ingram Healthcare (Pty) Ltd

Period of Employment: July 2014 – Aug 2015

Position: Warehouse Supervisor & Senior Head of Finished Goods Warehouse (Acting Depot Manager)

Experience: Supervise staff with directive regarding daily operation. Preparing of monthly Accruals & Budget recons

Compiling of Monthly operational data

Submission of staff Overtime

Inventory Management & Control, including stock counts, damages, transactions etc. Direct Report of supporting functions: stock controller / receiving / dispatch / MHE operators / admin assistant / checkers

& security.

Monitor that all proper documentation processes are followed in accordance business criteria. Schedule, Plan & execute IDT requirements received. Establishing & maintaining relationship with third party transporter Managing Receiving of internal customer – Factory & external (depots) Creation, processing & receipting of Purchase orders, whilst overseeing financial management of the DC, in alignment to set budgets.

Health & Safety Officer: Ensure all staff complies with health safety regulations, as per GMP, GDP & GWP. Adcock Ingram Healthcare (Pty) Ltd

Period of Employment: May 2013 – June 2014

Position: Planner

Experience: Supervise staff with directive regarding daily operation. Inventory Management & Control, including stock counts, damages, transactions etc. Direct Report of supporting functions: stock controller / receiving / dispatch / MHE operators / admin assistant / checkers

& security.

Curriculum Vitae of Lynette Naidoo

Cell: 073-***-**** Email: adx5c2@r.postjobfree.com Address: 45 Keurboom Crescent, Noordwyk, Midrand SA ID No: 850********** Drivers: Code 8 + own Vehicle 5

Monitor that all proper documentation processes are followed in accordance business criteria. Schedule, Plan & execute IDT requirements received. Establishing & maintaining relationship with third party transporter. Managing Receiving of internal customer – Factory & external (depots) Creation, processing & receipting of Purchase orders, whilst overseeing financial management of the DC, in alignment to set budgets.

Health & Safety Officer: Ensure all staff complies with health safety regulations, as per GMP, GDP & GWP. Reference: Allan Jackman (MD) / Zuber Moosa (CEO) 011-***-**** Trade Kings SA

Period of Employment: July 2012 – April 2013

Position: Logistics & Sales Coordinator

Experience:

Order Entry Capture / Customer Liaison

Pallet Reconciliation / collection & de hiring of outstanding amounts Transport Sourcing and liaison

Purchase Orders

Invoicing / tripping / dispatching of vehicles

Transfer Stock Movement – Depot Replenishments

Production Liaison

Sales Reports

Pricing Verification

Stock Movement – Depot Replenishments

Adhock Responsibilities: Travel Arrangements

Reference: Jane Naidoo 031******* – Snacks & Treats Coastal Logistics Manager Tigerbrands Snacks Treats & Beverages

Period of Employment: December 2010 - June 2012

Position: Logistics Finance Clerk – National Logistics Experience: Accounts: Capturing of all Financial Transactions for Logistics Sector Raising of Purchase Orders

Processing and application (vista) check of all invoices Disputing of Queries

Reconciliation of Monthly Supplier accounts

Month end balancing of expenses incurred by DCs

Daily / weekly / monthly balancing of Primary Vehicle Utilization Accruals

Debtors: Initiation of invoices amounts raised to Prime Carrier Reconciliation of Debtors Invoices raised with relevant documentation Recovery of invoice value via follow up communication SAD 500: Monthly reporting on outstanding list of SAD500s System Verification of POD & SAD500 scanned by Carrier Charging of Transporter accordingly

Stock Balancing - Beverages: Daily Stock Balancing of 2 depots System adjustments for relevant lines

Maintenance of Debranding Sector: System Receipt of stock Printing of pick slips / ship confirmation / invoicing of customers Stock Allocation & Customer Follow up

Credit Note Processing of relevant queries

Transit Bay Stock Movement – Standby on weekends:

Verification of goods dropped by affiliated factories to Transit Bay Printing of coded labels / checking via pallet conformation standards Transferring of goods to Warehousing facility / paperwork / Schedule Curriculum Vitae of Lynette Naidoo

Cell: 073-***-**** Email: adx5c2@r.postjobfree.com Address: 45 Keurboom Crescent, Noordwyk, Midrand SA ID No: 850********** Drivers: Code 8 + own Vehicle 6

Tigerbrands Snacks & Treats

Period of Employment: April 2008 – November 2010

Position: Depot Replenishment Clerk – National Warehouse & Distribution Experience: Pallet selection for depot transfer

Systematic printing of pick slip for depots & DC customers Ship confirmation & paperwork for Vehicles

Submission of Daily schedules & utilization reports Planning for daily & weekend distribution for DC’s Supervising of refrigerated truck loading / Security checks / filing channels Tigerbrands Snacks & Treats

Period of Employment: April 2006 – March 2008

Position: Scanning Clerk – National Warehouse & Distribution Experience: Receipting of all Durban Distributed PODs via Carriers Customer Conformation check done on all PODs received Scanning & accurate indexing of POD / GRV / Claim if necessary Amendment of indexed documents

Disputing with carrier on outstanding Pods not received within 30 days Customer service for order entry & date change / filing Natal Wholesalers t/a Two Way Builders Supplies

Period of Employment: June 2005 – December 2005

Position: Administrative Clerk

Experience: Switchboard operator

Sales assistant

Invoicing of existent client base / Typing of all legal letters Dispatching & invoicing of Air conditioners / Data Capturing / Filing Distinctive Choice 519CC

Period of Employment: June 2004 – December 2004

Position: Administrative Clerk

Experience: Reception

Export documentation – Bill of entry

Liaising with Customs on Container movement

Bank / utilities & office errands

Data Capturing / filing / typing

Mayfair Discount Centre

Period of Employment: December 2002

Position: Sales Assistant

Experience: Attendance to customers in various department of store

Succession is earned through hard work & perseverance. With purpose, driven energy & a passion to complete a task given to you a person can achieve many things and therefore in turn gain knowledge far greater than monetary value. Being that person and getting to that place & owning that right are goals I set for myself every morning before starting my day.

“… I can …” Lynette



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