Markeya Merriweather

June **,****

Objective: To obtain a challenging customer service role where I can apply my excellent English language and writing skills, as well as my proven ability to deliver exceptional customer experiences.

Summary:

- Motivated and detail-oriented customer service representative with 3-4 years of experience in retail environments.

- Strong communication and interpersonal skills, with a proven track record of providing outstanding customer service.

- Excellent written and verbal English language abilities, including experience with writing, editing, and proofreading.

- Proficient in handling various customer complaints and issues, with a focus on resolving problems and ensuring satisfaction.

- Skilled in working with POS systems, cash handling, and inventory management.

Work Experience:

Customer Service Representative, Walmart (2018-2021)

- Assisted customers with returns, exchanges, and refunds, ensuring that all issues were resolved in a timely and satisfactory manner.

- Managed inventory and ensured that all products were properly stocked and organized.

- Operated cash registers and processed payments accurately and efficiently.

Cashier, JCPenney (2016-2018)

- Greeted customers and provided assistance with purchases, answering questions and providing recommendations.

- Processed payments and managed cash drawers, ensuring accuracy and compliance with company policies.

- Maintained clean and organized work area, including restocking merchandise and cleaning checkout lanes.

Front-end cashier, Foodland (2015-2016)

- Assisted customers with purchases and answered questions, providing friendly and efficient service.

- Operated cash registers and handled cash and credit card transactions.

- Assisted with restocking merchandise and organizing displays.

Education:

High School Diploma, Thompson High school County High School (May 2019)

Certifications:

None presently

Skills:

- Strong interpersonal and communication skills

- Excellent written and verbal English language abilities

- Ability to handle difficult customers and resolve complex issues

- Proficiency with POS systems, cash handling, and inventory management