Keiala Jones

Account Representative

Virginia Beach, VA 23464

adx59t@r.postjobfree.com

+1-757-***-****

Highly motivated, hardworking individual with integrity, loyalty and experience. Seeking a position in which my acquired skills and knowledge can be used to a mutual advantage. My solid background and experience can be extremely valuable in your endeavors. Desire a permanent position with career growth potential.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Kelly Services Employment Agencies - Virginia Beach, VA January 2020 to Present

I take calls and process applications over the phone while working from home. I problem solve and help clients with insurance information and finding a doctor. I notate each call in the system. Shop Owner

Everything a Girl Want - Norfolk, VA

April 2018 to April 2020

Visual merchandising

Designing and setting up commercial displays to encourage buyers to purchase Keeping up with the lastest clothing trends

Managing staff and making sure customer service and sales skills are being used Inventory control and inspecting

Recruiting, training, supervising and appraising staff Managing budgets

Maintaining statistical and financial records

Dealing with customer queries and complaints

Overseeing pricing and stock control.

Maximising profitability and setting/meeting sales targets, including motivating staff to do so Customer Service Representative

Maximus Call Center - Newport News, VA

April 2017 to September 2018

Track and document all inquiries using the applicable systems, and multi-screens Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Escalate calls or issues to the appropriate designated staff for resolution as needed. Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems

Loan Officer

First Virginia - Norfolk, VA

January 2016 to April 2018

Daily teller duties include:

• Processing routine financial transactions such as processing loans for new and existing customers, taking loan payments, withdrawals, deposits, check cashing, auto insurance claims, debtor collections via telemarketing, and filing tax returns during tax season

• Performing daily balancing, opening and closing procedures within the financial institution

• Utilizing the monthly mandated courses and exams designed to keep tellers up to date with the financial laws put into place by the CFPB to protect consumers' rights and personally identifying information

•vault owner, open and close store by myself, also trained new workers. Brand Ambassador

Actionlink - Virginia Beach, VA

September 2014 to August 2017

Responsibilities

Promotes brand names, products and services.

Represents the company in a positive way.

Builds line sales volumes.

Interacts with customers and sales prospects.

Works with other team members.

Works with business partners.

Communicates with the media.

Performs other marketing duties relevant to promoting the brand. Generates public interest in the brand.

Provides complete information about the brand.

Asks prospective customers questions about food and skin allergies before introducing the product for consumption or application to the skin.

Answers questions about the brand.

Assists managers with the implementation of marketing campaigns. Provides information to the company on sales opportunities in a particular community. Demonstrates how a product works.

Gives out free samples of the product to the public. Models clothing for apparel brands.

Meets department and event sales goals.

Shares ideas with supervisors regarding new ways to market the brand. Establishes regular customers.

Maintains a customer database and makes regular contacts. Trains newly hired ambassadors.

Sets up and breaks down displays of the brand.

Keeps selling environment neat and clean, particularly when working with food products. Tracks and restocks inventory.

Attends sales and marketing meetings.

Provides customer feedback regarding the brand to sales managers. Accomplishments

I have boost the sells for some of the items that I shown to customers. Skills Used

Demonstrate the new intel real sense 3d camera on a desktop computer. I program the new file on the computer, than demonstrate it to customers and tell them when they should purchase the computer. Housekeeper

Quality Inn & Suites - Virginia Beach, VA

August 2015 to April 2017

Ensured to stock all carts daily with cleaning supplies, amenities and linens, and transport to assigned guest room and positions securely.

Administered to clean assigned quota of rooms according to standards; and ensured to utilize appropriate cleaning chemicals for designated surfaces.

Followed specific procedures to handle and remove soiled linens and trash safely and appropriately. Reported all "refused services" and "privacy" requests to supervisor and ensured to replace all guest amenities as needed.

Communicated needs with housemen and supervisors regularly and recorded accurate room status on assignment daily.

Performed duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with minimal supervision.

Project Manager

NBI Resources - Virginia Beach, VA

July 2016 to December 2016

Set up for seminars, manage the order of the seminars, make public announcements. Make sure every attendee have completed and sign in and out also answer any questions that anyone may have. Investor processor

Capital Group - Norfolk, VA

October 2015 to December 2016

Monitor cash flow and process financial investments based on daily queue needs. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems

Establish new accounts accurately and promptly to secure positive consumer relations. Update advisor information based on requests following directions to ensure proper breakpoints and commissions.

In depth research of multiple accounts to obtain 100% accuracy across the company while updating and notating all accounts using proper documentation.

Merchandiser

Actionlink - Virginia Beach, VA

January 2014 to April 2016

Prepare a schedule of store visits on the basis of their sales revenue. Manage product displays as per the seasonal cycles and discount offers. Ensure that the store adheres to the merchandising standards. Supervise product display and shelving systems as per the store floor plan. Ensure defective or old products are removed and new products are properly stacked and displayed. Develop and install banners, posters, displays, flags, etc in the store. Work with supervisor to recommend store layout changes. Perform store inspections for any repairs, replacements, new installations, etc. Validate the product stocking, merchandising and display systems. Interact regularly with all store staffs to keep them informed about upcoming store projects and timelines. Distribute information regarding new collections, holiday items and product quality to the respective stores.

Educate store staff regarding latest business updates and related action plans. Provide store sales and revenue reports to Field Merchandising Director. Devise innovative sales strategies to attract more customers. Coordinate training programs and skill development programs for employees. Account Representative

Portfolio Recovery Associates - Norfolk, VA

2012 to 2014

Highly skilled in collecting on Past Due customer accounts, including resolution of discrepancies. Initiated all collection activities (telephonic calls, letters and emails). Answered customer inquiries about account status and negotiated payment schedules for debtors for collection on delinquent accounts.

Recognized for exceeding company goals and requirements. Salon Owner/Stylist

Acapella Unisex Salon - Norfolk, VA

August 2011 to September 2012

Responsibilities

My responsibility was to open and close salon. I generally include interacting with clients, hairstyling and performing other beauty procedures. As a salon owner may provide aesthetic services such as waxing, makeup application and skin care. I also choose a specific line of products to use in the salon. Also included accounting, staff management including the hiring and managment of staff of styliss and other employees- marketing, and salon design.

Admissions Representative

Centura College - Virginia Beach, VA

2008 to 2012

Took student queries and answered according to the service's policies and standards. Counseled existing students and come-back students in order to effectively help them realize their goals. Discussed accreditation, placement assistance, and student services with each prospective student. Kept the highest levels of integrity and intelligence regarding school and programs. Customer Service Representative

Dominion Enterprises - Norfolk, VA

2007 to 2008

Managed publications on display in Arizona stores such as; Food Lion, 7-Eleven, Walmart, and etc. Followed standard methodology for handing customer service requests which included logging issues in the database, redirecting issues to the appropriate resource, and escalating situations requiring immediate attention.

Prepared power point presentations, proposals, analyzed data, and used critical thinking to find solutions at weekly meetings with general managers that eventually improved displays and increased sales. Multi tasked in a fast paced, ever changing environment with a helpful demeanor. Customer Associate /Office Clerk

Grand Furniture - Norfolk, VA

2002 to 2007

Performed basic book keeping duties, maintained statements for each department, and organization as a whole.

Completed sales orders and developed a standardized filing system that made it easier for everyone to locate information.

Handled machines such as Xerox machines, printers, scanners and answered telephone calls. Performed accounts receivable duties that included invoicing, submitted applications for approval, researched charge backs, reconciliations, issued credit memos, and responded to customer requests for documentation.

Pulled credit reports for customers wanting to finance and worked on getting finance approved. Education

Sbc Beauty Academy - Norfolk, VA

2011 to 2011

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