MONICA RENAYE DORSEY

**** ********* *** ****

Houston, TX 77040

Cell: 281-***-****

adx56m@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

*Work well in a high-pressure environment

*Strong background in all phases of Customer Services RELEVANT EXPERIENCE

hCustomer Services

hManagement

hCommunication

hTeamwork

EMPLOYMENT HISTORY

Freckles Cuisines, Houston, Tx

Manager, 2016 - Present

Manager on Duty, Developing and maintaining professional functional working relationship with employees. Oversee Dining Areas and Customer Services Skill Cracker Barrel, Houston, Tx

SHIFT LEADER, 2014 - 2018

SHIFT LEADER; carrying our supervisory duties such as training, directing work flow, appraising performance, rewarding and disciplining employees when manager is not on duty, Customer Services MERCHANDISER HANDLER; Inventory, Receive Truck, Stored product and Issued product to sales floor RETAIL/CASHIER; Documents sales, creating a plan with team on sales floor, making sure we made retail sales quota hourly.

SKILL TRAINER; Training everyone in the proper ways to work the cash register, retail floor sales and how to recover and replenish the storage room and retail floor. Made sure when guest walks through the door we had a "PLEASING PEOPLE ATTITUDE".

NSM, Fresno, Tx

SUPERVISOR, 2005 - 2014

Supervised over 25 employees, scheduled work hours, trained and managed all new hires, achieved significant improvements in productivity, handling guest complaints in a professional and timely manner. Directing work flow, Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents. Customer Services skills: scheduling appointments, daily paperwork

EDUCATION

Booker T. Washington, Houston, Tx

H.S. Diploma, General Studies, 1990