Andria E. Haynes

** ******* ****, ******, ** ****7 404-***-**** adx54y@r.postjobfree.com

Skills Summary

Highly accountable and experienced individual with multipurpose functionality and a strong commitment to customer service. Training, evaluation, and certification of associates on MHE and classroom instructions. MHE experience with a pallet jack. Proficient with Microsoft office and Medisoft Software.

Experience

DHL

Support Team- Trainer

07/27/2021-Present

Present training materials to associates effectively and identify training needs. Provide effective initial training and cross training of associates and outside workers. Evaluate Associate's RPM on ramp up form and create steps for success. Offer support operations as needed and perform additional duties as assigned by management. Assists with creating work reference guide. Create system login for all associates and stay on top of updates for company goals and procedures. Conduct BBS observations and participate in the Safety Committee,

DHL

Supply Chain- General Clerk Admin

03/2019-07/2021

Worked a cross functional position that involved training in multiple areas of operation, including inbound processing, order fulfillment, order packaging, and customer returns processing. Accurately distinguished inventory in order to process order requests and customer credits during returns and inspection process. Manually prepared purchase orders for signatures, conducted research, operated various office equipment, opened and routed incoming mail, answered correspondence, and prepared outgoing mail. Maintained site’s files and performed training for existing employees in admin.

DHL

Supply Chain - E-Commerce Fulfillment Specialist

01/2019-02/2019

Cross functional position trained in multiple areas of operation, including inbound processing, order fulfillment, order packaging, and customer returns processing. Accurately distinguish inventory in order to pick inventory for a customer order or issue a customer credit during returns and inspection process.

Macy’s

Sales Associate

05/2014-08/2015

Provided excellent service and communication for customers making purchases or returns. Worked as a team member to uphold the values and appearance of the Macy’s organization. Met and exceeded required sales goals set by management. Key responsibilities including greeting store patrons, providing products knowledge, directing customers to fitting rooms, and completing transactions on the cash register. Functioned as an Associate Sales trainer during holiday seasons to supervise co-workers.

Hertz Corporation

Transporter

12/2007-08/2015

Drove and delivered vehicles locally and out of area as needed. Transported customers and vehicles to appropriate destination in a safe and courteous manner. Rode with and followed other drivers to drop off vehicle(s) or pick up multiple vehicles. Organized travel routes and ensured vehicle paperwork was accurate and timely. Communicated via 2-way radio or cellular phone.

Performed miscellaneous job-related duties as assigned.

Worldspan

Management Coordinator

02/1993-01/2006

Facilitated and managed the implementation of customer account billing to ensure profitability of customers. Performed as liaison between departments including contracts, sales technical services, training and network planning. Worked with internal service department to investigate, resolve and respond to all customer issues. Ensured data integrity and quality of all work orders and maintained a 95%+ accuracy rate. Discussed and negotiated Worldspan products and services with business owners and appropriate corporate principals. Coordinated all training activities and maintained a pro-active on-site visit & sales calls schedule to assigned accounts.

Empire Blue Cross and Blue Shield

Quality Assurance Auditor

02/1979-08/1992

Verified examiners work to ensure policy and procedures for coding doctors services rendered in office, out-patient and in-patient care were coded correctly according to CPT Book and the ICD.9. Checked coding for accuracy on services rendered in laboratory, pharmacy, supplies, and nursing care in and out of hospital. Processed operative reports via MKS on line system and rendered the proper procedure code. Trained new employees and prepared individual operating reports on examiners performance.

Education and Certifications

Everest Institute: Medical Administration Assistant Certificate

Georgia MLS Real Estate School, MLS # 318696

Business Management Class

Prospect Heights H. S. (Brooklyn, NY): Vocational Diploma

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