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Customer Service High School

Location:
Weatherford, OK
Salary:
$15/hr
Posted:
July 08, 2023

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Resume:

Sierra Danforth

**** * *** **, ***. ** ● Weatherford, OK 73096 ● Phone: 405-***-**** ● E-Mail: adx54d@r.postjobfree.com Sierra Danforth

● Weatherford, OK

405-***-****

● adx54d@r.postjobfree.com

Education

Weatherford High School August 2015-May 2019

● Distinguished Scholar-AP Honor’s Courses

● Concurrently enrolled senior year

● GPA: 3.95

● ACT: 26

Southwestern Oklahoma State University August 2018- August 2021

● Psych Major

● Done with General Education courses required

● GPA: Approximately 2.83

Experience

McDonald’s (Crew) May 2017-September 2019

Take and/or prepare orders, manage money, clean the store, interact with the customers in the drive-thru and in the lobby, and solve issues for both coworkers and customers. I’ve worked in the Clinton, Elk City, and Weatherford branches of McDonald’s. I worked a variety of hours- I was trusted to both open and close the store. Walmart (Crew) October 2019-March 2021

I work at the store in Weatherford. At the beginning, I was a processor in Apparel, then I moved on to being a member of OGP (Online Grocery Pickup). During both stages of my time at walmart, I have helped customers find what they need within the store or anything else that is within my power- if it isn’t within my power, I went to find a manager for them. Being a member of OGP has taught me how to calmly deal with coworkers, managers, and customers no matter what. Prohibition Dispensary (Budtender, then Manager) March 2021-Present I started at this job not knowing much about the product, but quickly became accustomed. As a budtender, I explain about any products we have in the store, have recommendations ready for any category of product, upsell any product sitting around or new products, do basic customer service work like cash them out, help with faulty product, answer questions they might have about product or the laws regarding medical marijuana. I became a manager after around 1 year of working as a budtender. As the manager, my responsibilities grew to keeping up with the constant law changes OMMA puts out (almost weekly recently), ordering, pricing, and organizing all inventory and supplies in the store (part of this is done online and the other part is done keeping up contact on my personal cell with several vendors and keeping track of every order coming in), separating the money from the end of the night into taxes and deposits for ordering, hiring and training any new hires, creating schedules and finding coverage for myself and other workers, creating inventory sheets for my budtenders to do inventory (using excel), scanning and filing every invoice and manifest for every order since 2021 into the store computer, opening and closing the shop, doing special events (creating deals for that specific holiday, making the fliers for the event using google docs, changing the prices or ordering the specific items for the event), and still budtending. While I’ve worked there, the store was inspected by OMMA agents 2 times and both times were a soaring success, no marks off for anything. The whole time I worked there, I’ve only taken a handful of personal days, always in advance. I’ve never called out sick while working here, or called out for any other reason without at least a few weeks notice. Skills

● Hard worker/Good work ethic

● Quick Learner

● Efficient at saving money/working registers

● Speaking to/Dealing with people, customers, coworkers, vendors, etc.

● Balancing workload with customer service

● Polite and respectful to customers

● Punctual

● Managerial Experience

● Good at budgeting money/bookkeeping

● Able to work with most computer programs (Word, Powerpoint, Excel, and the google version of those) Achievements

● Honor’s Society 4 consecutive years in high school

● Distinguished Scholar

● Top ten percent of Weatherford High School’s Class of 2019

● Gotten passing inspections 2 times while working at Prohibition Dispensary 2

References

Aaron Moore

Manager, The Speakeasy Shoppe (A separate business owned by same people as Prohibition Dispensary) 113 W Rainey Ave

Weatherford, OK 73096

Phone: 580-***-****

Madison Waxler

Past Coworker, Walmart

1349 Eagle Rd

Weatherford, OK, 73096

Phone: 580-***-****

Savannah Ryan

Past Coworker, Walmart

1349 Eagle Rd

Weatherford, OK, 73096

Phone: (

Manuel Castro

Current Coworker/Worker under my supervision, Prohibition Dispensary 115 W Rainey

Weatherford, OK, 73096

Phone: 580-***-****

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