Customer Service Rep
Resume:
CHERI COLEMAN
**** ******** *** ****** ******, VA 23875
**************@*****.***
Objective: Currently seeking an organization whose values and morals match my own; Where I can further develop management and customer service Experience: Abbott Laboratories
(Richmond, VA)
Client Service Rep
February 2022-Present
Demonstrate drive to provide outstanding customer service with clear verbal and written communications, Answer phones, research questions, and document all customer platforms interactions. Ability to multitask in handling customers on various reporting Great Clips
(Colonial Heights VA)
Stylist
Licensed Professional Hair Stylist 2009 – Present
Process, cut, Perm hair and style according to client request. Maintaining safety and quality standards. Operating systems with training, collaborating well in a diverse environment. WFH Customer Service Rep Maximus Inc.
( Chester VA) November 2020 – Present
Provide customer service
Assist with Marketplace Applications
Update Consumers applications upon request, reading and writing, and fluently conversant in the language of communication as appropriate to the site. Answer question to help consumers have a better understanding of the medical insurance selected by consumer.
STYLIST EXPRESSIONS HAIR STUDIO
(Petersburg VA) February 2015- June 2017
. Provide customer service
. Perform styles and cuts based on customers desires
. Push company products for upscale and add-ons
. Maintain ledger and balances sheets
MANAGER/COSMETOLOGY INSTRUCTOR/STYLIST April 2014- February 2015
. Prepare lesson plan for student studies
. Develops training curriculum for students
. Collects booth rent and demonstrates fiscal health
. Manages a team of stylist while maintain customer satisfaction
. Resolves client issues
RICHMOND AMBULANCE AUTHORITY PATIENTS ACCOUNTS CLERK
(Richmond VA) September 2006- April 2015
. Under the direction of the supervisor of patient accounts, responsible for data entry of patients demographics, and transport charges into the automated accounts receivable system
. Pre-billing and coding of tickets and for front line customer service of self-pay accounts
. Communicate with patients via phone, email or correspondence to obtain information need for billing
STAR TEK COMMUNICATIONS CUSTOMER SERVICE REPRESENTATIVE
(Petersburg VA) February 2006- September 2006
. Received inbound customer calls
. Assist with technical support, billing, and establishing/terminating service
. Specializing in retaining current customers
. Recruiting new customers
JOHN RANDOLPH MEDICAL CENTER PBX OPERATOR
(Hopewell VA) November 2003- February 2006
. Operate communication systems, such as telephone, switch board, intercom, two way radio, and public address
. Answer incoming calls, greeting callers, providing information, transferring calls and/ or messages as necessary
PETERSBURG HIGH SCHOOL, PRTERSBURG VA
DIPLOMA SEPTEMBER 1991 - JUNE 1995
HAIR HORIZONS BEAUTY ACADEMY, PETERSBURG VA
Master of Cosmetology (Board Licensed Cosmetologist and Instructor) July 2007 - November 2009
REFERENCES: References are available upon request
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