Edward Sanctis

Mobile No : +917*********(M)

E-Mail: adx542@r.postjobfree.com / adx542@r.postjobfree.com Seeking career enrichment in the areas of Housekeeping / Operations with a reputed organization in the Hospitality/Facilities industry CAREER OVERVIEW

20 years ‘in-depth experience in the areas of Housekeeping, Resource Management, Team Management with reputed organizations like The Leela Kempinski, JW Marriott, ADNHCO, Meridian, Hyatt, Jumeirah, Shangri-La and Roda Hotels and resorts.

Demonstrative excellence in executing housekeeping activities in the organization with new initiatives for restructuring of cleanliness and health facilities.

Very strong knowledge of all housekeeping equipment’s & chemical

Expertise in handling housekeeping areas like Public Area, Floors, Pest Control.

Demonstrative excellence in executing housekeeping activities in the organization with new initiatives for restructuring of cleanliness and health facilities.

Strong technical acumen with good leadership qualities & motivated with a drive to deliver results and achieve objectives.

Proven abilities to lead operations in strict & disciplined environments.

An effective communicator with exceptional relationship management & problem-solving skills.

Success-driven, self-confident always aiming improvement of hotel performances when working autonomously on projects such as hotel opening, refurbishment, asset management projects). In-depth experience of Operational analysis based on finance management reasoning. Highly experienced in preopening Projects, budgeting, set-up of FF&E and OS&E standards for various hotel departments.

Strong communication and interpersonal competences. Quick builder of networks and relationships inside hotel industry and towards outside suppliers and business players with genuine client relation abilities due to experiences in different business environments. Able to adopt and execute easily new concepts and to evolve in new cultural environments.

PROFICIENCY FORTE

Housekeeping Operations

Monitoring various activities pertaining to cleaning of Rooms & Public Area, Pest Control, and Hydraulic Glass Cleaning.

Devising & implementing housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations.

Helping department to keep the monthly budget under control

Checking quality of housecleaning in guest rooms with particular attention to suites. Resource Management

Indenting & distribution of all Guest Room supplies. Ensuring minimum wastage & pilferage.

Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment and maintaining the housekeeping stores.

Controlling manpower, consumables and equipment functionality. Team Management

Briefing Housekeeping Supervisors, Room Attendants.

Providing daily review of the reports of Assistant Housekeepers, Supervisors and Room Attendants.

Training the staff for maximizing productivity and maintaining all relevant record regarding training.

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

CAREER CONTOUR

Sept 2022 – March 2023 at Grand Hyatt Hotel Muscat as a Housekeeping Manager Manning Control

Dealing with suppliers, Ordering and purchasing

Housekeeping recognition programmer

Linen and OE inventories

Appraisal/Selection interviewing (Recruiting)

Daily inspections of TLs, Room Attendants and P/Area Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently

Conducting training for existing and new comers’ staff Scheduling Special Projects-General cleaning, PMS in rooms and in P/Areas Maintaining the equipment

Planning, Organizing, Directing and Controlling

Carry out daily assignments allocated by dept. head Assisting Dept. Budget

PDR and IDP for the staff developments

Staff Roster and vacation planning

Staff Coaching and disciplining

Pest Control, dealing with contractors

Controlling guest supplies and cleaning supplies

March 2015 – July 2020 with Roda Boutique Villas and Roda Beach Resort of Roda Hotels Dubai as a Cluster Executive Housekeeper

Manning Control

Dealing with suppliers, Ordering and purchasing

Housekeeping recognition programmer

Linen and OE inventories

Appraisal/Selection interviewing (Recruiting)

Daily inspections of TLs, Room Attendants and P/Area Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently

Conducting training for existing and new comers’ staff Scheduling Special Projects-General cleaning, PMS in rooms and in P/Areas Maintaining the equipment

Carry out daily assignments allocated by dept. head Assisting Dept. Budget

PDR and IDP for the staff developments

Staff Roster and vacation planning

Staff Coaching and disciplining

Pest Control, dealing with contractors

Controlling guest supplies and cleaning supplies

MOD Shift

Sept 2013- Jan 2015 with Shangri-La Dubai as Housekeeping Service Manager 5 Star – 302 rooms, 126 Residences and 9 F&B Outlets Housekeeping recognition programmer

Linen and OE inventories

Appraisal/Selection interviewing (Recruiting)

Daily inspections of TLs, Room Attendants and P/Area Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently

Conducting training for existing and new comers’ staff Scheduling Special Projects-General cleaning, PMS in rooms and in P/Areas Maintaining the equipment

Carry out daily assignments allocated by dept. head PDR and IDP for the staff developments

Staff Roster and vacation planning

Staff Coaching and disciplining

Feb2012 – Sept 2013, with Jumeirah Emirates Towers as Asst. Housekeeping Manager (Jumeirah Hotels & Resorts) 5 Star – 400 rooms, 14 F&B Outlets Housekeeping recognition programmer

Linen and OE inventories

Appraisal/Selection interviewing

Daily inspections of TLs, Room Attendants and P/Area Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently

Conducting training for existing and new comers’ staff Scheduling Special Projects-General cleaning, PMS in rooms and in P/Areas Maintaining the equipment

Carry out daily assignments allocated by dept. head PDR and IDP for the staff developments

Staff Coaching and disciplining

Worked as Asst Manager Housekeeping at Grand Hyatt Doha from Oct 2011-Feb 2012 - 249 rooms with 12 outlets

Housekeeping recognition programmer

Linen and OE inventories

Daily inspections of TLs, Room Attendants and P/Area Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently

Conducting training for existing and new comers’ staff Scheduling special Projects-General cleaning, PMS in rooms and in P/Areas Maintaining the equipment

Carry out daily assignments allocated by dept. head Worked as Housekeeping Manager at Park Hyatt, Maldives from June – Oct 2011 50 Villas & 3 Restaurants

Manning Control

Dealing with suppliers, Ordering and purchasing

Housekeeping recognition programmer

Linen and OE inventories

Appraisal/Selection interviewing (Recruiting)

Daily inspections of TLs, Room Attendants and P/Area Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently and swiftly

Conducting training for existing and new comers’ staff Scheduling Special Projects-General cleaning, PMS in rooms and in P/Areas Maintaining the equipment

Planning, Organizing, Directing and Controlling

Carry out daily assignments allocated by dept. head Assisting Dept. Budget

Staff Roster and vacation planning

Staff Coaching and disciplining, PDR and IDP for the staff developments Pest Control, dealing with contractors

Controlling guest supplies and cleaning supplies

MOD Shift

At Grand Hyatt Hotel Dubai (Dubai’s Luxurious city conference hotel with 674 rooms including 42 suites and 14 Outlets.

Worked as Team Leader from Nov 2002 - June 2007

Worked as Asst Manager Housekeeping from July 2007 - April 2011 Housekeeping recognition programmer

Linen and OE inventories

Appraisal/Selection interviewing

Daily inspections of VIP-in-house, VIP-arrivals and Special attention guest Handling guest complaints efficiently

Conducting training for existing and new comers’ staff Scheduling special Projects-General cleaning, PMS in rooms and in P/Areas Carry out daily assignments allocated by dept. head From Sept 2000-Oct 2002: Team Leader Housekeeping-At Le Royal Meridian Beach Resort & Spa Dubai 500 rooms, Responsible for 90 rooms.

Conducting Morning Briefings, Conduct Departmental Training, Handling the VIP Floors, releasing departure rooms with zero defects in timely manner, Inspecting VIP In house and VIP Arrivals ensure all their do's and don't s as per their profiles, Inspecting Corridors, Public areas, Stores, Pantries with proper maintaining cleanliness and enough stock with Linen, Guest Supplies, Linen and cleaning materials, Handling Guest complaining efficiently and courteously

Ensure all the associates looked after their well-being and comfort zone, assisting department in doing inventory of Linen and OE

CAREER HIGHLIGHTS

Worked for a well reputed organization with employee strength of 500 - 1500.

Operation's professional with over 20 years’ experience in Operation/ Housekeeping.

Profit-driven and service-oriented professional adept at controlling costs while maintaining highest levels of customer service.

Respected team Player with record of inspiring high morale and productivity.

Strong follow-through and time management capabilities.

Strong leadership, problem solving and communication skills

Experienced in departmental management, staff training and supervision.

Cited throughout career as a creative problem-solver, and calculated risk-taker SCHOLASTICS

PG HSC from Siddhartha College Mumbai –March 1984 with 57%

Diploma in Hotel & Catering Management by the Board &Technical Examinations Maharashtra –August 1985 with 83%

Trainings and achievements

Total Quality Management at JW Marriott Hotel Dubai On March 1994

Roles & Responsibilities of Team Leader at Abu Dhabi National Hotels On 26th May 1998

Time &Task Management and Styles of Leadership skills at Abu Dhabi National Hotels From 22 -25th Feb 1998

Commitments to excellence at Le Royal Meridian Beach Resort &Spa Dubai On April 20001

Leadership skills at Le Royal Meridian Beach Resort &Spa Dubai On Oct 2000

Pre-opening Recognition At Grand Hyatt Hotel On Dubai March 2003

Departmental Trainer (Hyatt on Skills) At Grand Hyatt Hotel Dubai on Sept 2003

Group Trainer (Hyatt on Group Skills) At Grand Hyatt Hotel Dubai on Feb 2004

Completion of 5 years of certification At Grand Hyatt Hotel Dubai on Nov 2008

Completed Be the Different work shop at Jumeirah Emirates Towers On 22nd March 2012

Completed Great Leaders at Jumeirah Emirates Towers On Jan 2013

Completed Shang Care modules (A Commitment to a Loyal Guest) at Shangri-La Hotel Dubai

Completed Supervisory Excellence Modules at Shangri-La Hotel Dubai on 19th Oct 2014

Pre-opening Recognition at Roda Boutique Villas & Roda Beach Resort

Completed Transformational Leadership Programme for Management Development (Advanced of 7 Habits) at Roda Hotels from March 25-27 2019

Departmental Trainer at Roda Hotels from April 20 – 23 2020 COMPUTER PROFICENCY

Microsoft office, Word, Excel, Outlook, Power point, Opera, OASYS, ADACO, HOTSOS, ERP, JANA, ISCALA PERSONAL DOSSIER

Omani Driving License : Issued on 04/10/2022, Expired on 04/12/2023 REFERENCES

Tatiana Ahmed - Director of Housekeeping, Grand Hyatt Dubai, +971-**-***-**** adx542@r.postjobfree.com Wael Tarra - Executive Housekeeper, +971-**-***-****, adx542@r.postjobfree.com. Poonam Dabholkar – Executive Housekeeper, Shangri-La Hotel Dubai, +971-**-***-****, adx542@r.postjobfree.com

Ayman Hashem - Operations Manager, Roda Beach Resort Dubai, +971-**-***-**** ayman.hashem@roda- hotels.com

Joerg Wickihalder- General Manager Grand Hyatt Hotel Muscat, +968-****-**** adx542@r.postjobfree.com.

https://facebook.com/in/edwardsanctis1. https://linkedin.com/in/edward-sanctis-0a-187468. Yours sincerely,

Edward Sanctis

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