TRACY CHI NWOSU

Email: adx53m@r.postjobfree.com

LinkedIn: www.linkedin.com/in/chi-nwosu

Phone: 202-***-****

PROFESSIONAL SUMMARY.

Results-oriented Scrum Master with 7 years of experience in leading cross-functional teams and delivering high-quality software products. Proven track record of successfully implementing Agile methodologies, fostering collaboration, and driving continuous improvement. Adept at facilitating effective communication and removing obstacles to maximize team productivity and project success. Strong knowledge of Scrum principles and practices, coupled with exceptional problem-solving skills, enabling the delivery of on-time and on-budget projects. Skilled in coaching and mentoring teams to adopt Agile best practices and embrace a culture of continuous learning. Passionate about driving innovation and achieving business objectives through Agile project management. Committed to creating a positive and collaborative work environment that empowers teams to excel and deliver exceptional results.

EXPERIENCE

Agile Scrum Master

Wesco PA

September 2021 – Present

Supported the organization in the agile transformation journey through leading Agile workshops, training, guiding teams and stakeholders through the adoption of Agile principles and practices

Guiding and supporting the adoption of agile practices across multiple Scrum teams

Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring efficient and effective execution of Agile ceremonies.

Provided coaching and mentorship to Agile teams, guiding them on industry best practices and cultivating a culture of continuous improvement.

Collaborated with product owner and stakeholders to refine and prioritize the product backlog, ensuring alignment with business goals and customer needs.

Worked closely with both internal and external stakeholders, promoting collaboration and facilitating productive interactions to ensure project success

Played a vital role in supporting and promoting innovation efforts, driving the exploration of new ideas and practices

Provided instrumental support in the successful migration of a significant number of storerooms, utilizing Scrum Master Skills to drive efficiency and mitigate challenges.

Facilitated agile leadership training programs, delivering engaging sessions to enhance organizational understanding and proficiency in agile methodologies

Actively promoted cross-functional collaboration, ensuring smooth communication and coordination across scrum teams

Implemented Agile metrics and reporting mechanisms, providing visibility into team performance and enabling data-driven decision-making.

Proactively identified and addressed impediments and blockers, while also escalating critical issues enabling teams to stay focused and achieve sprint goals

Assessed team's agile maturity level and implemented targeted improvement plans to foster continuous growth and enhance their overall agile maturity.

Introduced Kanban principles to enhance workflow management and increase team productivity.

Sr. Scrum Master

Sun Trust MD

July 2019 – September 2021

Delivered comprehensive Agile training sessions to onboard new team members and stakeholders, ensuring a cohesive understanding of Agile principles and practices

Acted as a change agent, championing Agile values and principles across the organization and driving cultural transformation.

Demonstrated proactive approach in identifying and promptly escalating impediments and risks to leadership and stakeholders, ensuring timely resolution and effective mitigation.

Provided coaching to agile teams on effective estimation practices, guiding them in adopting best practices for accurate and reliable estimations.

Facilitated essential agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives, while providing coaching and guidance to the team on Agile best practices.

Collaborating closely with Product Owners to effectively manage the product backlog and facilitate seamless coordination during product backlog refinement sessions.

Conducted assessments to gauge the agile maturity of teams and implemented ongoing improvement initiatives to enhance their level of agile maturity.

Led Agile workshops and trainings for cross-functional teams, enhancing their understanding of Agile principles, roles, and responsibilities.

Coordinated and facilitated PI planning with collaboration of leadership, program managers, solution architects and Scrum Master.

Worked closely with both internal and external stakeholders, promoting collaboration and facilitating productive interactions to ensure project success as a Scrum Master.

Establishing a strong working relationship with Product Owners, actively participating in product backlog management and facilitating coordinated efforts during product backlog refinement processes.

Conducted quarterly Agile maturity assessments and developed customized improvement plans, resulting in a 25% increase in team maturity and efficiency.

Employed agile project management tools to effectively track and monitor project progress, ensuring transparency, visibility, and accurate reporting

Sr. Scrum Master

Best Buy MN

April 2016– March 2019

Participate in scaling adoption and scaled events, including cross-team planning, delivery synchronization, dependencies and systems-level inspect & adapt.

Supported the organization in the agile transformation journey through leading Agile workshops, training, guiding teams and stakeholders through the adoption of Agile principles and practices

Actively coached agile teams on estimation best practices, equipping them with the skills and knowledge to make informed estimations for project planning and execution.

Fostered a high-performing Agile team environment, promoting self-organization, collaboration, and accountability among team members.

Orchestrated the successful delivery of complex projects by applying Agile principles and frameworks, resulting in a 20% increase in project efficiency.

Actively supported the team in navigating and resolving conflicts, fostering a culture of healthy conflict management and promoting positive team dynamics

Utilized agile maturity assessments to evaluate team progress and implemented continuous improvement strategies to advance their level of agile maturity.

Acted as a trusted advisor to senior leadership, providing guidance on Agile best practices, promoting transparency, and influencing decision-making.

Mentored product owners in backlog refinement techniques, ensuring clear, concise, and prioritized user stories for effective sprint planning.

Mentored and coached junior Scrum Masters, fostering their professional growth and development as Agile leaders within the organization.

Facilitated effective collaboration among internal and external stakeholders, ensuring clear communication and shared understanding

Implemented Agile scaling frameworks such as SAFe enabling seamless coordination and alignment across multiple teams.

Successfully navigated and coordinated cross-team dependencies, ensuring smooth collaboration and integration to achieve project objectives.

Scrum Master

Vodafone UK

March 2015– February 2016

Implemented and refined Agile metrics and reporting dashboards, providing actionable insights to stakeholders and enabling data-driven decision-making.

Acted as a servant leader, removing obstacles and promoting a self-organizing environment where team members take ownership and accountability for their work.

Championed Agile principles and values across the organization, conducting training and workshops, CoPs, knowledge-sharing sessions (Lean Coffee) to promote Agile awareness and adoption.

Collaborated closely with product owners and stakeholders to prioritize and refine the product backlog, ensuring alignment with business goals.

Collaborated with other Scrum Masters and Agile coaches to share best practices, drive continuous improvement, and establish a community of learning.

Facilitate effective communication and collaboration with product owners, stakeholders, and teams to ensure alignment and delivery of valuable solutions

Took a proactive stance in identifying and escalating impediments and risks to both leadership and stakeholders, enabling timely intervention and proactive risk management.

Facilitated key Agile ceremonies, such as Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospective, orchestrating efficient and meaningful discussions that resulted in actionable outcomes and enhanced team performance

Proficient in utilizing Agile project management tools, such as Jira, Azure DevOps, or Trello, to plan, track, and manage project deliverables

Project Manager

Sainsbury’s UK

March 2014– February 2015

Effectively delegated and assigned project tasks to team members, optimizing resource allocation and maximizing productivity.

Collaborated closely with executives, engineering, marketing, product, and sales teams to define project scopes and align objectives, fostering strong cross-functional alignment.

Nurtured direct relationships with stakeholders, swiftly recognizing and addressing challenges to maximize project value and stakeholder satisfaction.

Coached the team in embracing a culture of continuous improvement, emphasizing sustainable practices that yield long-term benefits for the organization.

Monitored and nurtured team morale and dynamics, fostering enthusiasm, and cultivating excitement for deliverables.

Provided clear direction and valuable coaching to encourage the team's adoption of industry best practices.

Flexibly adjusted project schedules and target dates as required, effectively managing changes and maintaining project success.

Skillfully facilitated regular conference calls with stakeholders, fostering open communication, and transparently tracking project goals and progress.

Oversaw project change requests and served as a trusted escalation point, promptly addressing and resolving issues.

Conducted highly productive team meetings and one-on-one sessions, promoting collaboration, knowledge sharing, and addressing individual needs.

Effectively managed impediments and motivated team members to identify and execute necessary actions, fostering a proactive and results-driven mindset.

EDUCATION

University of Nigeria

Bachelor’s Degree Law (BL) - 2011

Swansea University U.K

Master’s Degree Law (LLM) - 2013

CERTIFICATIONS

Professional SCRUM Master (PSM1)

Registered Scrum Master (RSM)

Registered Product Owner (RPO)

Certified Product Innovation Associate (CPIA)

Certified Product Innovation Professional (CPIP)

Certified Devops for Innovation (CDOI)

Certified Design Thinking for Innovation (CDTI)

Registered Scrum@Scale Practitioner

Registered Scrum Master@Scale

SAFe 5.0

Linux Essentials

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