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Customer Service Team Members

Location:
Alameda, CA, 94501
Posted:
July 07, 2023

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Resume:

Roberto Arbizu

Alameda, CA *****

adx52y@r.postjobfree.com

+1-510-***-****

Mechanical engineer specialized in industrial maintenance, renewable energy facilities, budgets and annual maintenance plans, boilers, work at height, confined spaces, industrial safety brigade, TPM certificate, 5ss, SIX SIGMA, ISO

9001, HACCP, GMP, DESIGO (SIEMENS WORKSTATION 2)DOT HAZMAT SECURITY PLANS 49CFR, 172.704 & 172.800, CPR, AED ADULT FIRT AID preventive and corrective maintenance system, PCL automation KPIs, optimization and improvement of resources, reduction of costs based on results, in the maintenance plan, more than 50 people under my charge, wastewater treatment plants, development and execution of projects, costs and efficiency, evaluation of the personnel in charge.

· Used Microsoft Excel to develop inventory tracking spreadsheets.

· Collaborated with teams of technical Personnel in the development of Aeroman.

· Unilever changed 14 volumetric packaging machines to weighers, saving $125,000 in the entire process chain.

· Kimberly Clark developed and executed a biomass plant based on cardboard and paper waste, generating renewable energy with an energy saving of 64%. Work Experience

Maintenance Manager

Energy Recovery - San Leandro, CA

October 2022 to Present

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Set, enforced and optimized internal policies to maintain responsiveness to demands.

Devised processes to boost long-term business success and increase profit levels. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Advanced productivity KPIs by leading trainings on procedures and safety practices. Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.

Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Trained and guided team members to maintain high productivity and performance metrics. Scheduled employees per shifts (44 team members), taking into account customer traffic and employee strengths. Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.

Implemented innovative programs to increase employee loyalty and reduce turnover. Raised property accuracy and accountability by creating new automated tracking method. Responded to building emergencies and managed repairs. Investigated problems and determined appropriate remedies. Interviewed, hired and trained qualified maintenance employees. Drove continuous improvement of processes and systems operation. Controlled expenses to meet budget requirements.

Accounted for building usage and organizational needs when planning maintenance activities. Maintained HVAC, temperature control, electrical and building automation systems. Analyzed building control and HVAC system performance and recommended improvements. Documented records on pricing, energy consumption and activity reports. Managed projects totaling up to $ 500,000

Directed tenant improvements to meet contractual demands and update building areas. Created sustainable improvement initiatives for efficient use of energy. Created management reports and outlining important facility statistics. Coached and mentored associate installation specialists in system installation. Calibrated control systems to meet commissioning obligations in sequence of operations.

Evaluated facility operations and personnel for safety and health regulations compliance. Supervised 21 team members per shift (Overlooked 3 shifts) throughout maintenance redesign/renovation process. Facilities Manager

Nanosyn inc.-Element - Hayward, CA

May 2021 to Present

(WORKING AT DATE ) 3 SITES .

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Set, enforced and optimized internal policies to maintain responsiveness to demands.

Devised processes to boost long-term business success and increase profit levels. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Advanced productivity KPIs by leading trainings on procedures and safety practices. Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.

Trained new employees on proper protocols and customer service standards. (GMP) Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Led facility management staff and consultants in producing business plan that focused on facility operations.

Conducted inspections of facility grounds for 6 days each month, external structure, systems, and equipment.

Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

Facilities Manager and Maintenance

Aeroman - San Salvador, PR

June 2018 to January 2021

Salvador Responded to building emergencies and managed repairs. Investigated problems and determined appropriate remedies. Interviewed, hired and trained qualified maintenance employees. Drove continuous improvement of processes and systems operation. Controlled expenses to meet budget requirements.

Accounted for building usage and organizational needs when planning maintenance activities. Maintained HVAC, temperature control, electrical and building automation systems. Analyzed building control and HVAC system performance and recommended improvements. Documented records on pricing, energy consumption and activity reports. Managed projects totaling $140,000

Directed tenant improvements to meet contractual demands and update building areas. Created sustainable improvement initiatives for efficient use of energy. Created management reports and outlining important facility statistics. Coached and mentored associate installation specialists in system installation. Calibrated control systems to meet commissioning obligations in sequence of operations.

Evaluated facility operations and personnel for safety and health regulations compliance. Supervised 21 team members per shift (Overlooked 3 shifts) throughout maintenance redesign/renovation process. Manager of Operations and Maintenance

Unilever Inc - San Salvador, El Salvador

March 2014 to February 2017

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Set, enforced and optimized internal policies to maintain responsiveness to demands.

Devised processes to boost long-term business success and increase profit levels. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Advanced productivity KPIs by leading trainings on procedures and safety practices. Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.

Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Trained and guided team members to maintain high productivity and performance metrics. Scheduled employees per shifts (44 team members), taking into account customer traffic and employee strengths. Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.

Implemented innovative programs to increase employee loyalty and reduce turnover. Raised property accuracy and accountability by creating new automated tracking method. Facility Manager and Maintenance

Industrias Diana - San Salvador, PR

July 2009 to January 2013

Salvador. Evaluated facility operations and personnel for safety/health regulations compliance. Supervised staff of 150 members in day-to-day activities. Led facility management staff and consultants in producing business plan that focused on facility operations.

Conducted inspections of facility grounds for 6 days each month, external structure, systems, and equipment.

Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

Supervised 150 team members throughout redesign and renovation process. Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances. Maintained facility grounds, equipment and safety compliance. Ordered, maintained and distributed supplies and inventory. Prepared reports and schedules with accuracy.

Held classes to teach staff facility procedures.

Reviewed and oversaw construction and renovation projects. Set and enforced departmental budgets, goals and deadlines. Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.

Oversaw facility space leasing and kept peace among units. Assisted with agricultural and landscaping designs and plans. Schedule Management

Education

Bachelor's degree in Mechanical Engineering

Albert Einstein university - Salvador, CA

Skills

• Building Inspections (10+ years)

• Daily Progress Reports (10+ years)

• Time Management (10+ years)

• Service Planning

• Scheduling and Planning Clean Rooms Expertise

• Cost-Reduction Methods (10+ years)

• Microsoft Excel (10+ years)

• Complex Problem-Solving (10+ years)

• Facility Energy Management Software Corrective Actions (10+ years)

• Team Direction (10+ years)

• Supervision Abilities (10+ years)

• Meeting Support (10+ years)

• Critical Thinking (10+ years)

• AutoCAD 3D (10+ years)

• Microsoft Project (10+ years)

• Performance Assessment (10+ years)

• Google Drive (10+ years)

• Microsoft PowerPoint Machine Setups (10+ years)

• Shipping and Receiving

• Energy Market

• Staff Management (10+ years)

• Mitigation Projects (10+ years)

• Constructive Feedback (10+ years)

• Systems Evaluation Precision Measuring (10+ years)

• Employee Paperwork

• Office Supplies and Inventory

• Service Contract Management (10+ years)

• Employee Performance (10+ years)

• Management (10+ years)

• Structural Systems (10+ years)

• Goal Management (10+ years)

• Reading Comprehension (10+ years)

• Operations Oversight (10+ years)

• Clerical Support (10+ years)

• Health and Safety Compliance System (10+ years)

• Inspections (10+ years)

• Energy Consumption (10+ years)

• Facility Renovation (10+ years)

• Work (10+ years)

• History

• System

• Operating Practices (10+ years)

• Supply Chain Management Space (10+ years)

• Planning (10+ years)

• Training Initiatives (10+ years)

• Office Meetings (10+ years)

• Operations Analysis (10+ years)

• Property Management Due Diligence

• Facilities Management (10+ years)

• ISO 9001 (10+ years)

• Six Sigma (10+ years)

• Boiler (10+ years)

• Schedule Management (10+ years)

• CAD (10+ years)

• Project Planning (10+ years)

• Facilities Maintenance (10+ years)

• Construction

• AutoCAD

• Project scheduling

• Industrial maintenance

• Communication skills

• Programmable logic controllers

• CMMS

• Project management

• Continuous integration

• Manufacturing

• Microsoft Outlook

• Analysis skills

• Painting

• Microsoft Office

• Supervising experience

• Maintenance management

• Conflict management

• Plant management

• Mentoring

• Team management

• Customer relationship management

• Interviewing

• Hotel management

• Warehouse management

Languages

• English - Expert

Certifications and Licenses

GMP

Present

EPA Certification

Present

HVAC Certification

Present

Siemens Desigo master

Present



Contact this candidate