TIFFANY D. ORTIZ

Phone: 689-***-****

**** ****** **** *****, *******, Fl 32818

adx52l@r.postjobfree.com

SUMMARY

I am a very skilled talented hospitality and customer service personnel. I am confident, results oriented, success driven and highly skilled in my field(s) of operation. I am focused, committed and motivated. I am also of great assistance and very organized in my prioritizing. Multitasking is something I do and accomplish very well.

SKILLS

Consistent work history

Computer literate and proficient

Filing Expert

Revenue Handler

Hands on experience in accepting payments from customers & give change with receipts

Highly skilled in using scanners, cash registers, and calculators

Proven record of using the right process for cash, credit cards, or any other types of payment

In depth knowledge of handling returns and exchanges of goods

Extensive customer service experience

Solid verbal and written communication skills

Strong initiative

Customer relationship building

Problem and conflict resolution

Critical thinking skills

Strong organizational skills

Strong team player

Strong work ethic

Timely project completion

Deadline driven

Goal oriented

Good judgment

Executive Assistant

KEY DELIVERABLES ACROSS WORK HISTORY

Organized the schedule for delivery of merchandise

Organized and managed customer files

Provided assistance with resolving service issues with customers

Managed customer payment accounts

Provided customer service and sales

Assisted with meeting company sales goals

Proficient in the use of cell phone activation data bases

Managed cash register and balanced sales receipts

Clerical duties

Provided orientation services to college freshman

Coordinated team building events

Managing grade book data

Event advertising and organizing

Doing daily day to day Revenue

Attended the Disney Dreamers Academy with Steve Harvey Dreamers Academy in 2008

Attended Lead America program and completed the two week work to school medical work program back in 2006, while in Washington DC

CAREER PROGRESSION

Universal Studios (Orlando)

School to Work Program

August 2009- December 2009

+Server & Cashier

Here I performed many different roles while working inside of Universal Studios. I worked turnstiles for park entry. I was also a server at multiple restaurants inside of Universal, along with beer vending for Holidays.

Hosannah Landscaping (West Orlando)

March 2012- September 2022

+ Landscaping & Authorized Signatory for the business account(s) held with Orlando international airport

While with the company Hosannah Landscaping I performed landscaping duties, such as- picking up excess leaves & trash on the properties. Mulching around the Orlando International Airport. Also, performing cleaning duties with the plants used for decor inside of the airport.

*Currently the company is no longer Hosannah Landscaping it’s now under JBI properties

J W Marriott Grande Lakes (West Orlando)

February 2014- September 2016

+ Lead Valet Cashier

While here I was able to maintain every guest / clients keys that came into the resort. We also hosted events that were held at the resort along with ticketed events. Here I performed data entry into the computer and also managed the cash funds for the events held.

Square-trade (Orlando)

September 2016- April 2019

+ Insurance Representative

While here I was able to accomplish shadowing (floor support) for new employees on the floor giving supervision. I was given the CTAT championship belt on multiple occasions, I was also granted to be able to do DIAL (which is a special privilege to be able to try out a new higher position in the company to be able to move). Always obtained A’s & B’s with my score card, meeting all required metrics, landing me the ability to be able to have the 7-4 am schedule which is something that was not possible but for a handful with the exceptional work ethic being performed.

24-7 In-touch

September 2019- December 2019 (Block Contract)

+Customer Service specialist

While being here I performed call center duties . Making sure every call that was received was answered in a timely manner and also providing excellent service to the customers. My after call time stayed at zero while I was on the contract. My average handle time was less than 4 minutes and Customer Service Surveys were at 100% with no complaints from any customers. When the contract ended I was ranked top two for performance out of the entire site including Orlando and Tampa.

Orlando City Soccer Team

March 2023- Current

+Floor Specialist & Team Leader for City, Pride & USA Games

Here I perform duties that include making special jerseys for the guest & soccer Teams, along with also selling merchandise in the City Den.

Roadie

January 2022- Current

+USPS company

Here I perform deliveries for the clients that Roadie has under contract

EDUCATION

Aug. 2009- April 2010 Valencia Community College

+ No Degree obtained

Aug. 2005 – May 2009 Ocoee High School

+ Diploma Receive

References Available on Request

REFERENCES

Louisa E. Miller, MBA

Board Director for Colleges

Maitland, Florida

(407) 492- 3083

Alexis Silair

Supervisor at MCO

Orlando, Florida

(407) 721- 2367

Stephanie Grant

Insurance Representative

Winter Park, Florida

407-***-****

Kendra Brown

Clerical Specialist

Orlando, Florida

321-***-****

Diane Balan

Insurance Representative

East Orlando, Florida

(407) 421- 0922

J J Atenius

Insurance Representative

West Orlando, Florida

(407) 209- 7759

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