Charles Jackson

Education:

Information Systems & Banking, David N. Myers College 09/1996 - 09/ 1998

Cleveland, OH

Work History:

Pro Client Services Sales Assoc., Home Depot 10/2015-01/2023

New York, NY

Provide excellent customer service sales of home and business products.

●Establish new business pro accounts for customers.

●Maintain & control on time deliveries to homes & businesses.

●Verified inventory goods for quality, quantity, and logistics compliance.

●Documented inventory to ensure units and costs were aligned.

●Inventory Control with D.C. with bulk freight and LTL truckloads.

Logistics Senior Supervisor, Genco/Johnson & Johnson 06/ 2007- 06/2013

Tobyhanna, PA

●Responsible for inbound/outbound operations and material handling processes in a fast-paced manufacturing environment.

●Supervised a team of 50 -75 Associates who were involved in the transport, quality, and delivery of goods to a third-party vendor.

●Emphasis was on maintaining product quality and accuracy while ensuring ship schedules were met.

●Responsible for monitoring stock status, production schedules, line related quality issues and scheduled requests in order to move product in accordance with SDS requirements.

●Interface daily with quality, scheduling, and manufacturing management for coordination of finished product issues.

●Verified materials or merchandise against received documents Notes and reports discrepancies and/or damage to materials.

●Trained and assisted with warehouse S.O. P’S. required by OSHA and Johnson & Johnson

●Monitored and controlled high priority area for quarantine and recalled product with Q.A. Personnel.

Dock Assoc./Driver Apprentice, Fed-Ex Freight 02/2004– 11/2007

Pocono Summit, PA

●Verified documentation matches freight description (e.g., type, weight, hazardous materials), using the electronic scanning or manual system.

●Secured freight inside trailers using appropriate tools and supplies.

●Verified and completed required documentation and reports.

Assisted customers with freight and freight documentation as needed.

●Worked inbound and outbound integrity scanning of all client merchandise, organized by company and bill of lading number, controlling inventory flow to proper areas, and loaded and unloaded trucks and trailers.

●Gained working knowledge of all dock floor areas and tasks.

●Received all incoming freight and parcel deliveries, unload hazmat materials following OSHA requirements.

Freight Inventory Supervisor, Kohls 02/2006- 07/2007

Hackettstown, NJ

●Included controlling all incoming freight, maintaining merchandising standards and returns process.

●Managed day shift freight team members to stock and organize all incoming freight.

●Collaborated with other managers and departments to complete tasks and projects in a timely manner to meet one hundred percent completion.

●Performed all supervisory functions for shipping and receiving.

●Used and trained other employees to work large forklifts, reach trucks, slip sheets, order pickers and electric pallet jacks.

●Responsible for all incoming freight at large major department stores.

●Demonstrated problem solving skills related to customer inquiries.

Skills

●Strong analytical and quantitative skills; able to Process merchandise content into bottom line profit.

●Highly organized and ability to adapt to quickly changing priorities.

●Excellent technical skills in Excel with strong formula knowledge, plus experience with all Microsoft Office programs

●Highly organized with strong mindfulness.

●Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation.

●Strong systems knowledge and proficiency (SAP, GSS, Warehouse Pro)

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