Renee Y. Alston

***** **** ******* ***

BOWIE, MARYLAND 20721

410-***-**** adx51y@r.postjobfree.com

TALENT INFORMATION TECHNOLOGY MARKETING CLIENT RELATIONS PRODUCT MANAGEMENT

• Executive Team Leadership, challenged with improving revenue targets with effective marketing techniques.

• Conceptualized strategic plans to drive growth and achieve a higher customer experience.

• Leveraged relationships with companies to develop solid synergies, mutually beneficial.

• Implementing, impacting IT related software and hardware installation, configuration, and maintenance with clients Serviced.

EXPERIENCE

NOV. 2022- WAVE WELCOME (Temporary Assignment) - Oxon Hill, MD MARCH 2023 Desktop Support

Remote Admin support: SharePoint / Azure Cloud Support solutions implemented SharePoint 2013. Provided customer service: resolved users’ access, password, removals, and user configuration, and provide support for O365-related products. Analyzed and evaluated existing and new hardware and software for use in the agency environment. Attentive to details regarding End-user’s tickets through Zendesk, communicated and support End-user(s) through Teams, email, and phone to resolve problem. Supported End-user(s) email used Exchange; created distribution groups, account, monitored account activities, Microsoft Dynamics 365 CMR. Provided End-user virus awareness training with Knowbe4. Supporting users with Power BI. SEPT. 1996- LinkIT, LLC - BOWIE, MARYLAND

PRESENT Desktop Support

Communicating with End-user via email, Zoom, phone to receive and processes user concerns, resolves End-user problem/errors, sets up and configures new computer(s), updates software remotely or in person to resolve computer-related problems. Attentive to details regarding training and supporting customers with various software product(s) O365, etc. Resolving problems, installing, and configuring hardware and/or software, and network applications: diagnose, replace or repair, configure or upgrade existing hardware which includes network connectivity resources/peripherals replacements. (1/2001 – Present) Icetech, Inc (Subcontractor) Desktop Support & Cloud Technician Remote Admin and SharePoint / Azure Cloud Support solutions implemented SharePoint 2013 features. Supported users’ access, password, removals, and user configuration, and provided support for O365- related products. Analyzed and evaluated existed and installed new hardware and software for use in the agency environment. Provided customer support to End-user via installed, configured, and troubleshooted the hardware and/or software. (10/2005 – 4/2021)

Compudata System, Inc. (Subcontractor) Project Manager & Engineer Managed infrastructure design and installation for CAT6A, fiber cables, and projectors. Implemented modifications, upgrades, and services for systems. Attentive to details, diagnose and resolved network problems to ensure maximum availability of networks. Implemented modifications, upgrades, and services for systems. Managed a technical team of staff of three (3). (4/2017 – 6/2020) Department of Housing and Urban Development (Prime Contractor) Project Manager Communicated to the COR and stakeholders via email, zoom, and orally to ensure all problems/concerns are resolved. Provided customer service via marketing and outreach support services. Attentive to details and operationally managed procurement. Ensured that the COR is aware of all potential capabilities regarding End- user support. Produced public awareness materials. Managed team of staff of three (3) (10/2010 – 9/2019) Department of Health and Human Services (Prime Contractor) Program Manager & Supervisory IT Specialist

Attended to details, analyzed, and evaluated existing / new hardware and software for use in agency environment. Provided customer service used email, zoom, and phone to ensure problems were resolved. Operationally managed procurement and maintained agency application development. Communicated to the COR via orally and email regarding procurement and purchased supplies. (10/2013 – 9/2018)

(CONTINUED)

Renee Y. Alston

14102 DAWN WHISTLE WAY

BOWIE, MARYLAND 20721

410-***-**** adx51y@r.postjobfree.com

EXPERIENCE

(CONTINUED)

Andrews Air Force Base (Prime Contractor) Project Manager and Engineer Provided comprehensive IT and security camera video surveillance and CCTV system solutions. Furnished all personnel equipment tools and materials. Managed assigned IT//communications/security environment with privileged access to network level. Supported stakeholders’ requests and assisted with their computer support. Planned, coordinated, installed and continuously analyzed system design, hardware and software.

(10/2015 – 09/2016)

Department of Veterans Affairs (Prime Contractor) Project Manager and Engineer Provided all parts and labor to maintain and repair security alarm systems. Provided comprehensive IT and security camera video surveillance and CCTV system solutions. Diagnosed and resolved network problems to ensure maximum availability of networks. Implemented modifications, upgrades, and services for systems.

(10/2005 – 09/2007)

Maryland Government Department of Human Resources (Subcontractor) Computer Systems Analyst, Network Administrator & Project Manager Managed a team/staff of twelve (12) to analyze, evaluate, and roll-out new statewide upgrades with hardware and software. Attended to details while prepared End-user(s) for the changes and maintenance of agency network- related hardware and software. Communicated to management regarding the potential problems and how they were resolved. Assisted in development of operational procedures. Communicated with End-user orally for planned and trained End-user(s). Provided customer service to resolve computer problems by installed, configurated and troubleshooted End-user(s) computer system. (02/2001 - 07/2005) Charter Business Services (Subcontractor) Senior Network Engineer -Project Lead Provided workstation application and remote management for Novell NetWare 3X, 4.X, 5.X, Novell Small Business edition, Microsoft NT 4.X, and ZENworks. Utilized NAL to deploy applications, set policies, and End-user desktops support. (07/1996 – 01/2000) CDI Information Services (Contractor) LAN Administrator Traveled throughout United States and Puerto Rico to various hotels and businesses to ensure computers and servers (NT and Novell) were Y2K compliant. Communicated orally and collected data and consulted with upper management at each site regarding problems and the resolution and assisted with their computer needs. Provided inventory of over 1,000 computers, cleaned viruses, repaired PCs, resolved log in problems and provided a report of problems encountered with the computer systems. (11/1999)

(1992 - Oceaneering International

1997) Network Manager

Reorganized network department, hired, and managed a network staff of five (5). Established policies and procedures. Recommended and ordered all hardware and software (fileservers/workstations). Installed and configured fileservers with 350+ nodes remote and local. Installed and configured hardware associated with network/workstations. Diagnosed, replaced, configured, or upgraded existing hardware/software, ensured network connectivity. Supported IT Helpdesk, which included, not limited to desktop computer End-user assistance. (03/1994 –07/1997)

Network Supervisor

Communicated with End-user(s) via orally and email to resolve the problems and provided customer service while attentive to details of End-user’s problems to provide the resolution. Installed file servers/ workstations software and hardware. Installed and configured seven (7) fileservers with 350+ nodes local and remote. Supported five (5) Novell NetWare 4.X and two (2) Microsoft NT 4.X servers. Used NAL for application deployment, set policies, and End-user desktop configuration. Managed staff of three (3). (04/1992 – 03/1994) Network Specialist

Assisted in daily End-user customer support and communicated via phone and on-site technical support for End-user(s). Installed and configured four (4) fileservers with 350+ nodes. Installed Novell NetWare 2.2 and 3.11 on ARC net and Ethernet (thin &10-Base-T). Installed and configured applications, maintained backup systems, and troubleshooted PC’s. (02/1992)

(CONCLUDED)

Renee Y. Alston

14102 DAWN WHISTLE WAY

BOWIE, MARYLAND 20721

410-***-**** adx51y@r.postjobfree.com

EDUCATION

1998 -2002 UNIVERSITY OF POTOMAC - WASHINGTON, D.C. B.S. – INFORMATION SYSTEMS, with specialization in INFORMATION SYSTEMS MANAGEMENT 1997 HOWARD COMMUNITY COLLEGE - COLUMBIA, MARYLAND MICROSOFT WINDOWS NT 4.0 Core Technologies

1984 -1994 PRINCE GOERGE’S COMMUNITY COLLEGE - LARGO, MARYLAND INFORMATION SYSTEMS MANAGEMENT WORD PROCESSING OFFICE PROCEDURES 1978-1983 SOLANO COMMUNITY COLLEGE - FAIRFILED, CALIFORNIA FORTRAN BASIC PASCAL

INDUSTRY CERTIFICATES

• Google (Foundations of Cybersecurity & Manage Security Risks) 2023

• Knowbe4 2023

• AWS Certified Solutions Architect Associate 2022

• AWS Certificate of Completion Cloud Practitioner Essentials 2022

• AWS Certificate of Completion Amazon Elastic Load Balancer-Application 2022

• AWS Certificate of Completion Amazon Virtual Private Cloud (VPC) 2022

• AWS Certificate of Completion Foundation: Securing Your Aws Cloud 2022

• Microsoft MTA Security Fundamentals Certification 2021

• Pelco Security 2008

• American Institute, Inc. Hardware Troubleshooting and Repair 1991

• Novell NetWare 286/NetWare Installation and Maintenance 1990 CERTIFICATIONS

CompTIA Security+ ce (2022) Microsoft Technology Associate Security (2022) Microsoft Azure Certified Fundamentals (2021) AWS Certified Cloud Practitioner (2022) CompTIA A+ (2012) Bosch Security (2017)

Certified Novell Engineer CNE 6 (2004) CompTIA Security Plus (2010) Certified Novell Engineer CNE 5 (2004) Certified Novell Administrator (CNA) GroupWise 5 (2004) CompTIA Network+ (2004) Certified Novell Administrator (CNA) GroupWise 6 (2004) Microsoft Certified Professional MCP (2000)

SKILLS

Bosch Security Cabling Cat 5+ Cat 6A

IRecord Pelco Security

Troubleshooting/Network Management PC troubleshooting, Repair and Installation Microsoft Office (365 (Word, Excel, etc) Microsoft Servers SCCM SharePoint 2013

Azure AWS

Microsoft Dynamics 365 CMR Zendesk

Exchange Knowbe4

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