Customer Service Quality Assurance

Eliott Levere Terry

973-***-**** ***.******.*****@*****.***

Competencies:

•Technician •• Troubleshooter •Communication •Adaptable •Detail-oriented •Creative problem solver

Immediate Value Offered

IT Professional with over 10 years experience with a focus in customer service and support. Specializing in quality Assurance and troubleshooting. My greatest strength is innovation and creative solutions to implement technology in being solution based. Information Technology is a growing field that can benefit from utilizing new ideas to better service the community at large.

Professional profile

FTP YouthOutcry 7/2016 to 5/2021

Position: Audio Engineer Mentor/ IT Tech Newark, NJ

• Provide technical assistance and training for proper use of electronically equipment

• Teach students the ability to utilize software, hardware, and production

• Assist employees with technical related issues

• Troubleshooting software and hardware related issues

Guardian Life Insurance 09/2011-03/2012

Position: QA Analyst Manhattan, NY

• Software integration testing and regression testing

• daily logging and tracking defects in management tracking system

• Sending logs to developers to ensure the testing of updated version of product build

• Cyber security and new user set-ups, reimaging hard drives, software and hardware upgrades

MOMA- Museum Of Modern Art 08/2010-07/2011

Position-Helpdesk Support Technician /Customer Service Manhattan, NY

• Provided technical assistance to customers on inbound telephone tech support calls.

• Used remote access to perform troubleshooting when needed.

• Walked customers through step-by-step process for troubleshooting hardware issues.

• Assisted customers with anti-virus program installations and virus removals.

• Used good problem-solving skills for troubleshooting problems.

(SBLI Mutual Life Insurance 10/2009-05/2010

Position:QA Analyst/ Helpdesk Support technician Newark NJ

• Defect tracking and management

• Software regression and integration testing

• Software/hardware installation and upgrades

• Testing new programming and working closely with developers on beta version of applications and policy form quotes

EDUCATION

• Rutgers University- Area of Study- Computer Science 2009-2010

• Study Opportunity Aspiration Rutgers- Newark

• Quality Assurance Analyst Certification- Rutgers University

• Central High School- Newark NJ 2005-2009

• HS Diploma- Area of Study- Performing Arts

VOLUNTEER EXPERIENCE

• House Of God Church Inc.- Youth Leader, Musician, Tech Team

• Cobblestone Multimedia- Artist/Musician

• The Barat Foundation- Partnership

• The Firehouse- Alumni Band

CERTIFICATIONS

-Certified QA Analyst

- Certified in CPR/First Aid and AED/ -Certified Lifeguarding/ Professional Rescuer

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