Shauna Hickman

Kingston, NH *****

adx50c@r.postjobfree.com

+1-603-***-****

Seeking an opportunity with a progressive company that encourages both professional development and personal growth

Work Experience

Accounts Payable Clerk/Accounts Receivable Clerk, Human Resources, Pay roll Matthes Landscape, LLC - Salem, NH

January 2023 to Present

Reconciling QuickBooks for year, 2022 and current

Payroll for 20 people

Human Resources

Sending out invoices to all clients and vendors for personal and commercial Customer Service Representative

MA. Dept. of unemployment

March 2020 to January 2023

Make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely notices of such determinations, together with the rationale behind there, to parties in accordance with Massachusetts Employment Security Law; and perform related work as required

Receptionist

FHC & Associates

December 2019 to March 2020

(Furloughed)

Operate FHC's telephone exchange system during scheduled hours, receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the email system or connecting callers to staff members personal direct line or voicemail. Ensure all voicemail messages to main office number are taken and directed to staff members. Maintain and ensure that the answer message is appropriate. Report telephone equipment and line faults to the IT Helpdesk. Provide temporary badges to guests after signing in and ensure they are not allowed in any of our offices without an employee escort. Provide administrative and general support to Human Resources and Training such as printing materials, creating binders, etc. Office Manager

SERVPRO

August 2017 to June 2019

File Coordinator, maintaining payroll, coordinating, and maintaining complex company calendar as well as franchise communication and training. Maintain employment files, oversee crews and performance, schedule upcoming service calls and customer satisfaction activities. Responsible for drafting correspondence, collections, and reporting. Stay at Home Mother

September 2015 to December 2017

Accounts Recieveable Specialist

mentor network

September 2013 to December 2015

Utilize automated AR software to process applications, adjustments, and analysis purposes Utilize guarantor remittance advices for accurate cash posting purposes. Process sales adjustments submitted by the field.

Reconcile processed payments to ensure accuracy

Research, Escalate, and resolve and posting discrepancies. Work with company collectors to resolve payment issues

Maintain cash reconciliation log that captures all cash deposits monthly Address and resolve account credit balances

Maintain supporting documentation remits for posting transactions Produce, maintain, and distribute weekly/monthly accounts receivable reports for analysis and/ or resolution, reporting to the state

Prepares aging analysis and reconciliation of Accounts Receivable as needed Sales Clerk

Kohls

August 2012 to October 2015

Provide excellent customer service at cash register addressing patron needs. - Work as a team player assisting in product knowledge and procedures Payment Processor

Nelson Watson & associates

December 2004 to May 2012

Responsible for providing efficient and accurate payments, bank deposits, audits and data entry in a timely manner

Organize and research for reconciliation of Accounts Receivable Maintained confidentially regarding client data, documents, and procedures Accurately performed NSF/RDI audits and closed out SIF/PIF accounts per client requirements Managed company reporting via SharePoint

Scanned payments (checks) on a remote deposit system and reconciling Prepared, posted, issued, and reported overpayments and refunds Processed walk-in and Western Union payments

Four-time recipient awarded Top Employee of Excellence Payroll /human Resources/ar /AP

Reconciling QuickBooks for the prior year and year current Payroll for 20 employees

Education

DIPLOMA

METHUEN HIGH SCHOOL

Skills

• Excellent people orientation, interpersonal sensitivity, and inclusive style.

• Professional communicator, comfortable and credible with people at all levels.

• Experienced working in a fast-paced environment, under tight deadlines and multitasking

• Proficient in MS Office

• Excel

• QuickBooks

• SharePoint

• Outlook

• Accounts Receivable

• General Ledger Accounting

• Journal Entries

Assessments

Building relationships for childcare providers — Completed August 2019

Building positive and productive relationships with families of children ages 0–3 Full results: Completed

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Recruiting — Completed

April 2023

Managing the candidate sourcing and selection process Full results: Completed

Work style: Professionalism — Proficient

July 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Administrative support professional fit — Proficient June 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Completed

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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