Human Resources Accounts Receivable
Resume:
Shauna Hickman
Kingston, NH *****
******-*******@*******.***
Seeking an opportunity with a progressive company that encourages both professional development and personal growth
Work Experience
Accounts Payable Clerk/Accounts Receivable Clerk, Human Resources, Pay roll Matthes Landscape, LLC - Salem, NH
January 2023 to Present
Reconciling QuickBooks for year, 2022 and current
Payroll for 20 people
Human Resources
Sending out invoices to all clients and vendors for personal and commercial Customer Service Representative
MA. Dept. of unemployment
March 2020 to January 2023
Make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely notices of such determinations, together with the rationale behind there, to parties in accordance with Massachusetts Employment Security Law; and perform related work as required
Receptionist
FHC & Associates
December 2019 to March 2020
(Furloughed)
Operate FHC's telephone exchange system during scheduled hours, receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the email system or connecting callers to staff members personal direct line or voicemail. Ensure all voicemail messages to main office number are taken and directed to staff members. Maintain and ensure that the answer message is appropriate. Report telephone equipment and line faults to the IT Helpdesk. Provide temporary badges to guests after signing in and ensure they are not allowed in any of our offices without an employee escort. Provide administrative and general support to Human Resources and Training such as printing materials, creating binders, etc. Office Manager
SERVPRO
August 2017 to June 2019
File Coordinator, maintaining payroll, coordinating, and maintaining complex company calendar as well as franchise communication and training. Maintain employment files, oversee crews and performance, schedule upcoming service calls and customer satisfaction activities. Responsible for drafting correspondence, collections, and reporting. Stay at Home Mother
September 2015 to December 2017
Accounts Recieveable Specialist
mentor network
September 2013 to December 2015
Utilize automated AR software to process applications, adjustments, and analysis purposes Utilize guarantor remittance advices for accurate cash posting purposes. Process sales adjustments submitted by the field.
Reconcile processed payments to ensure accuracy
Research, Escalate, and resolve and posting discrepancies. Work with company collectors to resolve payment issues
Maintain cash reconciliation log that captures all cash deposits monthly Address and resolve account credit balances
Maintain supporting documentation remits for posting transactions Produce, maintain, and distribute weekly/monthly accounts receivable reports for analysis and/ or resolution, reporting to the state
Prepares aging analysis and reconciliation of Accounts Receivable as needed Sales Clerk
Kohls
August 2012 to October 2015
Provide excellent customer service at cash register addressing patron needs. - Work as a team player assisting in product knowledge and procedures Payment Processor
Nelson Watson & associates
December 2004 to May 2012
Responsible for providing efficient and accurate payments, bank deposits, audits and data entry in a timely manner
Organize and research for reconciliation of Accounts Receivable Maintained confidentially regarding client data, documents, and procedures Accurately performed NSF/RDI audits and closed out SIF/PIF accounts per client requirements Managed company reporting via SharePoint
Scanned payments (checks) on a remote deposit system and reconciling Prepared, posted, issued, and reported overpayments and refunds Processed walk-in and Western Union payments
Four-time recipient awarded Top Employee of Excellence Payroll /human Resources/ar /AP
Reconciling QuickBooks for the prior year and year current Payroll for 20 employees
Education
DIPLOMA
METHUEN HIGH SCHOOL
Skills
• Excellent people orientation, interpersonal sensitivity, and inclusive style.
• Professional communicator, comfortable and credible with people at all levels.
• Experienced working in a fast-paced environment, under tight deadlines and multitasking
• Proficient in MS Office
• Excel
• QuickBooks
• SharePoint
• Outlook
• Accounts Receivable
• General Ledger Accounting
• Journal Entries
Assessments
Building relationships for childcare providers — Completed August 2019
Building positive and productive relationships with families of children ages 0–3 Full results: Completed
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Recruiting — Completed
April 2023
Managing the candidate sourcing and selection process Full results: Completed
Work style: Professionalism — Proficient
July 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative support professional fit — Proficient June 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Completed
June 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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