Customer Service Representative

Objective:

Highly motivated and customer-oriented individual seeking the position of Summer Representative at LCBO. Eager to utilize excellent communication skills, sales expertise, and passion for providing exceptional service to contribute to the success of LCBO during the summer season.

Education:

Computer programming

Georgian college

Toronto, ON

2022-2024

Skills:

1. Customer Service: Proven ability to deliver outstanding customer service, ensuring a positive shopping experience for customers. Skilled in addressing inquiries, resolving complaints, and providing knowledgeable product recommendations.

2. Sales and Merchandising: Proficient in promoting products, upselling, and maximizing sales opportunities. Familiarity with merchandising techniques to create visually appealing displays and enhance product visibility.

3. Product Knowledge: Strong understanding of alcoholic beverages, including wines, spirits, and beers. Ability to communicate product information accurately and confidently to customers.

4. Communication: Excellent verbal and written communication skills, allowing for effective interaction with customers and colleagues. Demonstrated ability to actively listen, understand customer needs, and provide appropriate solutions.

5. Teamwork: Collaborative and reliable team player with the capacity to work cohesively with diverse colleagues, contributing to a positive work environment. Willingness to assist teammates and support the achievement of team goals.

6. Time Management: Strong organizational skills, including the ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines in a fast-paced environment.

Experience:

Sales Associate

Jewelry Store

Punjab, IN

Oct 2021- Aug2022

- Provided exceptional customer service, addressing inquiries, and assisting customers with their purchase decisions.

- Actively promoted products, upselling and cross-selling to increase sales and meet sales targets.

- Maintained a visually appealing store environment through effective merchandising and inventory management.

- Processed customer transactions accurately and efficiently, including handling cash and operating point-of-sale systems.

- Collaborated with team members to ensure the store's cleanliness, organization, and adherence to company policies.

Customer Service Representative

Jewelry Store

Punjab, IN

Oct 2021- Aug2022

- Assisted customers with inquiries, complaints, and product-related questions, ensuring high levels of customer satisfaction.

- Resolved customer issues promptly and effectively, escalating complex cases to the appropriate departments when necessary.

- Managed a high volume of customer calls and emails, providing accurate information and timely responses.

- Maintained detailed records of customer interactions and inquiries, updating customer accounts as required.

- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Additional Information:

- Proficient in using point-of-sale systems and technology platforms to process transactions and access product information.

- Flexible availability, including evenings, weekends, and holidays, to accommodate the needs of the business.

- Demonstrated commitment to responsible alcohol service and understanding of legal age restrictions.

- Familiarity with LCBO's products, policies, and commitment to responsible drinking.

Contact this candidate