BALOGUN, Olatunji Johnson –B.Sc

**, ****** **** ******, *** Fafolu Street,

Olorunsogo Bus stop,

Mushin, Lagos

070********

26th February 1991

adx4zn@r.postjobfree.com

Personal Profile:

Olatunji is a very proactive young man, who can successfully utilize available resources to

achieve organizational goals and gain professional development. I possess a very sound

knowledge of analyzing data to provide useful information for management needs and

effectively manage an organization’s relationships with its clients.

The opportunity of acquiring knowledge through various trainings has actually given a

much-needed exposure to my banking career/relationship management.

Key Competence:

Managerial Skills: Confidence to demonstrate inventive and leadership in managing

Team & tasks.

Interpersonal/ Good communications skills: Ability to relate well with people of

Diverse background and orientation.

Organizational Skills: Ability to prioritize and multi-task efficiently and adapt easily

to changes.

Computer Skills: Ms Word, Excel, Outlook and PowerPoint.

Excellence Customer service skills: Ability to consistently meet and occasionally

exceed customers’ expectations.

Problem solving skills: Ability to keep clients happy. That often includes navigating

through complex set of issues and problems to find a sufficient solution.

Familiarity with Global Financial trends and development

Career Highlight:

The rudimentary skills and experiences in Banking Industry have exposed me to several

tasks in various fields. Ranging from effective measure and managing the performance;

Increase market wallets/shares through effective client’s retention and acquisition

management; Relationship management; Create and enforce plans that will help meet the

needs of customers; Build long-term relationships with clients and customers; Notify the

sales team of new sales and cross- selling opportunities; Risk analysis, Market Analysis,

Interpretation Management and Advisory roles.

I am mature to take responsibility, adapt easily to change in work environment, sector and

system, highly proficient in working to schedule and able to work under pressure, well

organized and resourceful in a challenging environment where one will be allowed to show

his/her intellect.

Work Experience:

Whytecelon Nigeria Limited June 2019 - till date

Business Development Executive, Digital Service Executive, Account/Relationship

Officer (SME, Affluent & HNI)

JOB DESCRIPTION:

Financial Inclusion and Digital banking services.

Responsibilities

Agent Banking Consultancy.

Perform market research to identify new opportunities and engage with the right

teams to establish strategies for pursuing those new opportunities.

Actively involved in the identification and recruitment of viable potential Agents

across different strategic locations within the cluster of Isolo Business District office

(BDO).

Responsible for coordination of training and bridging of product knowledge gap for

firstmonie Agents on a regular basis.

Responsible for driving _financial inclusion target by growing relationship with local agents such as firstmonie.

Recommending and Profiling of eligible Agents for credit stance.

Identify bottlenecks and non-value adding activities.

Daily supervisory role to Branch Agents for effective delivery and target – set

attainment.

Also expected to strongly drive the migration of mass market customers to alternative channels i.e. E-products (ATM cards, online banking, Mobile banking/USSD, Visa, Master, Verve, visa gold, Expression cards, firstmonie).

Conducting training on the features, benefits of the digital products.

Work closely with the Digital Product team to prospect, develop campaigns, make

calls and generate digital revenue to assist in achieving the branch’s budget. (Non-

Interest Income).

INSOURCING NIGERIA LIMITED 2014- 2019

Relationship Officer/Customer Information Officer:

JOB DESCRIPTION:

Customer Relationship officer/Marketing Associate (RETAIL BANKING

SERVICES)

JOB FUNCTIONS:

Expected to resuscitate dormant relationships as well as cross sell the bank’s other

products and services for effective yield.

One of the more important jobs is to ensure the prompt resolution of client issues.

Handling of customer (both internal and external) enquiries and requests.

sales of E-Business products and services

Identifying and maintaining existing and potential customers and deliver value.

Establish and promote cordial relationship with customers, ensuring prompt

attendance to their inquiries and solving their problems to grant them maximum

satisfaction.

Channel complex customer complaints and challenges to the right quarters for

effective resolution.

Open new bank accounts according to laid down rules and guidelines.

Provide splendid customer services to customers in a friendly and courteous

manner at all times.

Improve customers’ banking experience with the bank by ensuring that the

customers are attended to promptly and all their challenges are resolved without

delay.

Promasidor Nigeria Limited

JOB DESCRIPTION:

FINANCE (Account & Treasury Dept)

JOB FUNCTIONS:

To lodge staff and customer’s cheque into bank

Capturing of bank transfers and charges

Performing Account payable functions

Invoice processing

Bank Reconciliation

Liaising with third party providers, clients and suppliers

Processing expense requests

Generating daily bank position for effective investment decision

Trainings attended

Customer Value Creation Programme -KainosEdge Consulting

In-side of you -Poise Nigeria

Seven-star worker -Inspiro consulting

Developing Emotional Intelligence for effective customer service –Tom Associates

Banking Ethics -FBN Ltd

Conduct Risk -FBN Ltd

Anti-Money Laundering/Combating financing of Terrorism - FBN Ltd

Education & Qualifications:

University of Lagos, Lagos State.

B.sc Accounting 2014 – 2018

Grace Polytechnic, Lagos State

National Diploma (Banking & Finance) 2010-2011

Professional Qualifications:

CIBN – Professional Code of Conduct & Ethnics Certification

January 2020

Referees: Available on request

Contact this candidate