Data Entry Customer Service
Resume:
Khadijah M. Johnson
adx4zd@r.postjobfree.com
Professional Summary
-Data Entry Clerk experienced in performing a variety of data entry and verification duties while providing excellent customer service.
-Ability to confirm and/or correct data that is presented for data capture to align to information on documents.
-Works in both team and individual environments providing flexibility, a willingness to learn and enjoys being utilized in all areas of operation.
-Ensures highly sensitive data is entered and processed in a timely, efficient manner.
Proficient in MS Office tools for reporting, tracking, and following data entry procedures.
Education
University of Illinois at Chicago (UIC), Chicago, IL
Bachelors of Arts in Political Science, May 2014
Malcolm X College, Chicago, IL
Associate of Arts, May 2012
Professional Experience
NORC at the University of Chicago, Chicago IL 04/2023-Present
Telephone Interviewer
-Conducting telephone surveys to collect data for various social science research projects.
-Asking scripted questions and probing questions based on previous responses provided by respondent to
successfully complete surveys.
-Telephoning respondents to explain the purpose of surveys to explain the purpose of surveys to gain cooperation.
-Data entry: Obtaining and recording respondents’ answers on computer software.
-Ability to work without supervision and take decisions on the spot
Robert Half, Chicago IL 10/2022-04/2023
Inventory Clerk
- Moved, organized, inspected, and sent out voting machines for the 2022 Chicago primary elections.
Robert Half, Chicago IL 06/2022-08/2022
Presentation Specialist
-Designed PowerPoint presentations, charts, graphs, and other visual and print materials for clients
Bluestone Staffing, Chicago, IL 03/2022-04/2022
Customer Tax Care
-Assisted customers with questions concerning how to file taxes
-Answered questions concerning tax software
Adecco, Chicago, IL 04/2021-02/2022
Data Entry Clerk
-Enters alpha and numeric data into computer systems.
-Corrects data errors found in documents.
-Updated records and databases, and managed filing systems for documents.
AT&T, Chicago, IL 05/2018-04/2021
Customer Care Associate
-Handled inbound phone calls from customers
-Answers customer requests or inquiries concerning services and products
-Performing troubleshooting for technical issues with services
-Data entry: Documented customers’ issues and how they were resolved
-escalating cases to management for resolution
-Utilize operational systems to process purchases of all products and services.
- Achieved and maintained a call quality score of 94% or higher delivering high quality customer service
Chicago Lighthouse, Chicago, IL 05/2016-05/2018
Illinois Tollway Call Center Agent
-Inbound calls; data entry
-Assist customers in managing IPASS accounts and paying toll violations
Aerotek, Chicago, IL 09/2015 – 01/2016
Call Center Representative
-Inbound/outbound calls; Data entry
-Provide delivery information to drivers; Report problem deliveries
- Achieved and maintained a call quality score of 94% or higher
Inventables, Chicago, IL 07/2015 – 08/2015
Warehouse Production Specialist
-Assemble and package merchandise
Civic Staffing, Chicago, IL 05/2015- 08/2015
Production Worker
-Package and weigh merchandise
Volunteer Work
Greater Chicago Food Depository 05/2015 - Present
-Sort and re-package food supplies
Chicago Cares, Chicago, IL 08/2013 - Present
-Cook and serve meals; Lead and assist with club activities
- Greenhouse and lawn care service; Gardening: AmeriCorps Seeds of Service
Deborah’s Place, Chicago, IL 08/2013 - Present
-Prepare and serve meals
African American Academic Network, Chicago, IL 08/2012 – 05/2014
-Organized office files; Event preparation
Skills
-Proficient in Microsoft Word, Excel, Outlook and Power Point
-Proficient in computer skills and working knowledge in Google Docs, Microsoft Office, and Cloud services.
-Excellent time management skills
-Strong presentation skills and customer service attitude
-7+ years’ experience with data entry and customer service
-Strong writing, research, oral, and organizational skills
-Political Science: research, analyzing data, and compiling reports
-Highly motivated, reliable, and expedient learner
-45 WPM typing speed
-4 years’ experience with Adobe Photoshop, Animate, Illustrator, and InDesign
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