Lyna Wills

**** ****** **.

Oklahoma City, ***** 405-***-**** adx4z8@r.postjobfree.com

Professional Summary

Student with years of experience within customer service. Looking to expand my knowledge and skills to better help my community.

Strengths and Skills

Customer Service Cash Handling

Supervisor Documentation

Team Leader Undergraduate classes

Problem Solving Microsoft Office People Management

Trainer

Medical Training

CNA Certification

CPR Certified Heavy lifting Safety and infection control

Determined Fast learner Trustworthy Hard working Hasten to Supervisors

Career Summary

Northwest Nursing Center- Skilled nursing and rehabilitation center

+1-405-***-****

2801 NW 61st St

Oklahoma City, OK 73112

Certified Nursing Assistant (CNA): 8/2022-Current

Vitals- Blood pressure, temperature, heart rate, oxygen

● Provide direct nursing care to the residents, and to supervise the day-to-day nursing activities performed by nursing assistants.

● Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern our facility, and as may be required by the Director of Nursing Services or Nurse Supervisor to ensure that the highest degree of quality care is maintained at all times.

● Delegation of Authority As Charge Nurse you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

● The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

● Direct the day-to-day functions of the nursing assistants in accordance with current rules, regulations, and guidelines that govern the long-term care facility.

● Ensure that all nursing personnel assigned to you comply with the written policies and procedures established by this facility.

● Periodically review the department's policies, procedure manuals, job descriptions, etc. Make recommendations for revisions.

● Meet with your assigned nursing staff, as well as support personnel, in planning the shifts' services, programs, and activities.

● Ensure that the Nursing Service Procedures Manual is current and reflects the day-to-day nursing procedures performed in this facility.

The Lodge at Brookline- Skilled Nursing and Rehabilitation Center +1-405-***-****

5301 N Brookline Ave, Oklahoma City, OK 73112

Certified Nursing Assistant (CNA): 1/2021- 8/2021

● Vitals- Blood pressure, temperature, heart rate, oxygen

● Direct the day-to-day functions of the nursing assistants in accordance with current rules, regulations, and guidelines that govern the long-term care facility.

● Ensure that all nursing personnel assigned to you comply with the written policies and procedures established by this facility.

● Periodically review the department's policies, procedure manuals, job descriptions, etc.

● Meet with your assigned nursing staff, as well as support personnel, in planning the shifts' services, programs, and activities.

● Ensure that the Nursing Service Procedures Manual is current and reflects the day-to-day nursing procedures performed in this facility.

● Ensure that all nursing service personnel comply with the procedures set forth in the Nursing Service Procedures Manual.

● Make written and oral reports/recommendations concerning the activities of your shift as required.

● Cooperate with other resident services when coordinating nursing services to ensure that the resident's total regimen of care is maintained.

● Ensure that all nursing service personnel are in compliance with their respective job descriptions.

● Participate in the development, maintenance, and implementation of the facility's quality assurance program for the nursing service department. Participate in facility surveys (inspections) made by authorized government agencies as may be requested.

● Periodically review the resident's written discharge plan. Participate in the updating of the resident's written discharge plan as required.

● Assist in planning the nursing services portion of the resident's discharge plan as necessary.

● Interpret the department's policies and procedures to personnel, residents, visitors, and government agencies as required.

● Admit, transfer, and discharge residents as required.

● Complete accident/incident reports as necessary. Write resident charge slips and forward to the Business Office.

● Maintain the Daily Census Report and submit to the Business Office as required.

● Perform administrative duties such as completing medical forms, reports, evaluations, studies, charting, etc., as necessary.

● Bathing patients. Grooming patients by brushing their hair, teeth, shaving them

● Complete assessments, documenting, as well as attending care plan meetings

● Provide direct care to residents, promote their highest level of functioning, and treat each resident with respect and dignity fostering a homelike atmosphere throughout the community

● Work with customers or interacting with seniors

● Must be a team player and work together in the team setting.

● Must be able to work independently and make decisions when circumstances require action.

● Must have patience, a cheerful can-do attitude, personality, and willingness to handle difficult residents

● Must be able to communicate information, concerning resident’s condition

Incredible Pizza Company- Amusement Center

+1-405-***-****

5833 Northwest Expy, Oklahoma City, OK 73132

Party Host: 4/2019-10/2020

Customer Service Trainer: 10/2020-1/2021

Supervisor: 8/2021- 5/2022

● Greeted customers.

● Rung up party totals.

● Ensure employees are doing their job.

● Did training for new employees.

● Made schedules

● Took care of customers' complaints.

● Assists with maintaining a neat, clean, and organized birthday party.

● Ability to interact with guests and coworkers in a fun, friendly, and courteous manner.

● Ensure that guest birthday parties run smoothly and create a fun experience for our guests.

● Excellent verbal and written communication skills

● Maintain a neat, clean, and organized department.

Tropical Smoothie Cafe - Fast Food Restaurant

+1 (405) 847- 8678

7800 N May Ave Suite A, Oklahoma City, OK 73116 Cashier: 6/2018 - 4/2019

● Prepares ingredients for food and smoothies.

● Sets up and monitors food and smoothie work stations.

● Interacts with crew members and customers with energy and creating a positive atmosphere

● Follow steps to manage the register including taking customers’ orders, accurately handling cash, and being responsible for the drawer.

EDUCATION

Putnam City North High School Class of 2021

GPA- 3.9

Oklahoma State University Class of 2025

GPA- 3.2

AWARDS

1 Year Certification of Hard Work at Incredible Pizza Company National Honors Society

National Society of High School Scholars

Freshman Leadership

Employee of the month

Contact this candidate