Customer Service Delivery Driver
Resume:
Jason Thompson
Huntsville, AL *****
*****.**********@*****.***
JASON THOMPSON
Highly-focused individual with over 10 years of diverse experience including team management. Obtains superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Offer a variety of professional experience including warehouse, shipping & receiving, transportation operations, medical and emergency dispatch. Will utilize my years of experience to create and maintain business relationships, reach resolution for problem solving tasks, and I am available to work as soon as possible.
Authorized to work in the US for any employer
Work Experience
CDL Class A Driver
GSS - Huntsville, AL
November 2022 to Present
• Driving 53 ft Dry Van
• Driving 53 ft flatbed
• Responsible for performing pre trip and post trip inspections before and after each work day.
• Drop and hook
• Roll Off truck driver
OTR Driver
STL - Orlando, FL
July 2022 to November 2022
• Averaging 2800 - 3200 miles per week
• 53 ft Reefer experience
• 53 ft Dry Van experience
• Performs pre trip inspection before and at the end of each work week.
• Out Two weeks
Delivery Driver
Reddy Ice/Performance Food Group (temp) - Orlando, FL March 2022 to May 2022
• Unload, deliver, and rotate ice at customer and other designated locations using a safe, courteous, and service-oriented method.
• Perform pre/post trip inspections, comply with state/federal hours of service requirements, and operate the vehicle in accordance with DOT regulations.
• Total bags of Ice delivered per 5 day week 10,000+
• Warehouse Worker/Forklift Operator
• Changed out forklift batteries and connected
batteries to battery charger.
• Boosted team performance by moving materials
with forklifts, cranes and other equipment.
• Communicated with floor managers to determine merchandise placement.
• Completed inventory cycle counts and
documented information in reports.
• Received cargo by lifting and moving it using hand trucks and pallet jacks.
• Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
• Inspected equipment for defects and performance issues. Delivery Driver/Material Handler
Amazon - Elizabethtown, PA
July 2021 to February 2022
• Safely drove and operated Amazon delivery vehicle - 26’ box truck
• Used handheld device for GPS routing and customer delivery information.
• Navigated a variety of routes throughout delivery area.
• Comfortable driving and working in varying weather conditions.
• Strive to deliver packages and smiles to the customers.•
• Able to lift and carry packages up to 50 lbs.•
• Sorted and prepared a delivery route.•
• Ensured delivery vehicle is clean, fueled, and in good operating conditions.
• Assisted in training and delivery for other team members.
• When appropriate, carried out other delivery station activities as required. Warehouse Worker/Forklift Order Selector
Church and Dwight - York, PA
September 2020 to July 2021
• Safe operation of Powered Industrial Trucks, including stand-up forklift, stand-up reach truck, order picker, electric pallet jack and hand truck.
• Receives and inspects incoming shipments, rejects damaged items, records shortages and notifies appropriate personnel of any discrepancies.
• Compares identifying information for counts, weights and measures of items of incoming shipments against bills of lading, invoices, purchase orders, packing lists.
• Continuously evaluates procedures and processes while looking for ways to improve safety Executive Driver Warehouse Worker & Dispatcher
The Potter's House Church - Dallas, TX
September 2016 to September 2020
• Handled deliveries and pickups in a 26ft box truck
• Managed the pulling of shipping & receiving orders for delivery routes
• Communicated delays and early arrivals to dispatch team and internal departments
• Managed incoming and outgoing inventory.
• Researched and recommended cost-effective transportation methods and conducted regular safety audits on equipment.
• Completed daily work orders. Loaded and unloaded trucks as needed.
• Operated on a stand-up forklift & electric pallet jack.
• Assisted with the operation of the Pitney Bowes machine. PROMOTED TO TRANSPORTATION AS EXECUTIVE DRIVER
• Achieved consistently high customer scores due to exceptional service.
• Drive high profile clientele weekly
• Completed pre- and post-trip safety inspections
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Checked vehicle after each shift
• Documented daily mileage, gas and other data to log into the system. Specialty Pharmacy Dispatch Representative
Walgreens Pharmacy Call Center
January 2014 to January 2015
• Responsible for maintaining all reject claims for prescriptions.
• Entered rejection codes into database and verified eligibility.
• Maintained accurate database of processing information for each patient claim.
• Updated patient's accounts with provided information from their insurance plan.
• Documented information into database and resubmitted claims for approval and Provided excellent customer service to all customers and patients.
• Dispatched emergency medical equipment to patient care facilities CSR Emergency Dispatcher Team Lead
Criticom Monitoring Services - Longwood, FL
January 2011 to January 2013
• Customer Service of the Year Award - 2 consecutive years
• Promoted to Team Lead after 1 year
• Monitored Fire, Medical, and Security alarms for residents and businesses.
• Provided customer service support to all customers.
• Verified, responded to, and dispatched on all emergency signals.
• Licensed operator meeting mandated requirements in all States.
• Worked multiple signals and the SOP's for each signal.
• Updated the police when applicable of all emergency signals with no responders.
• Coordinated with Police, Fire, & Medical agencies to verify jurisdiction.
• Assisted with medical two way accounts to ensure customers safety.
• Reported to the 911 department for all medical emergency calls.
• Monitored video for residential and commercial accounts.
• Ability to speak effectively to customers, emergency agencies, and management regarding emergency residential and commercial accounts.
Warehouse/Shipping & Receiving Lead Delivery Driver Stock Building Supply, Warehouse
January 2009 to January 2011
• Promoted to floor lead after 6 months
• Pull, pack and ship orders in an accurate manner
• Organize stocks and maintain inventories
• Managed inventory and prepped all shipping and receiving orders
• Deliver orders to customers real time
• Inspect goods for defects and damages
• Track inventory in appropriate system
• Organize space in the warehouse and perform cleaning duties
• Notify supervisors of problems that are not resolvable
• Resolve all other issues at the warehouse level
• Restock materials as required
• Process and package goods in a time efficient manner. Education
High School Diploma
Apopka High School - Apopka, FL
2003
Skills
• Jason.thompson03@gm
• Dispatching (5 years)
• Forklift Pallet Jack ail.com
• Excellent customer service
• Microsoft Office
• Shipping and receiving
• Inventory Control
• Data entry
• Management
• Teambuilding
• Route management
• Warehouse operations
• Driving and transportation
• Box Truck
• Microsoft Word
• Order Picking
• Delivery Driver Experience
• Load & Unload
• Pallet Jack Experience
• Order Fulfillment
• Basic Math
• Forklift
• Merchandising
• Materials Handling
• Logistics
• Reach Truck
• Warehouse Distribution Experience
• Heavy Lifting
• Manufacturing
• Quality Assurance
• RF Scanner
• Computer Operation
• Order Picker
• Packaging
• Pricing
• Microsoft Excel
• Microsoft Outlook
• Driving
• Customer service
• Warehouse experience
• English
Certifications and Licenses
Forklift Certification
Driver's License
Class A CDL
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