Customer Service Representative
Resume:
Amanda Murry
Indianapolis, IN *****
adx4ya@r.postjobfree.com
Professional Summary
Dedicated, service-focused professional seeking to transition into a beneficial career. Highly motivated to launch career. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others. Current on all immunizations. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills
Phlebotomy
CNA February 2007 to Present
Medical Billing
Medical Coding
Bookeeping & Filling
General Office Skills
Computer Savvy
Customer Service
Scheduling
Medical Records Management
Patient Education
Front-Office Operations
Transportation Planning
Customer Feedback
Equipment Management
Equipment Inspection
Yard Management
Routine Inspections
Word Processing
Work History
March 2019 - Current
Amazon - Plainfield In
Transportation Associate
Operate Commercial Motor Vehicles
Follow hostler and delivery schedules
Work as a peer trainer
Collaborate with Fulfillment and Sort Center leadership on quality and customer experience metrics
Proactively identify and lead process improvement initiatives
coordinating the shipment and distribution of goods, inspecting goods and materials, tracking shipments, managing inventory, and communicating with customers and third-party services
inspecting incoming and outgoing shipments and verifying rates, receiving incoming shipments and preparing outgoing shipments, monitoring and managing inventory levels, developing and communicating shipment schedules
assisting customers and solving shipment issues and complaints; and performing additional duties as needed
September 2012 - July 2020
Durham School Services
Driver
Check the bus tires, lights, and oil and do other basic maintenance
Keep the bus clean and presentable to the public
Pick up and drop off passengers at designated locations
Follow a planned route according to a time schedule
Help disabled passengers get on and off the bus
Obey traffic laws and state and federal transit regulations
Follow procedures to make sure they and all passengers are safe
Keep passengers informed of possible delays
Watch traffic and people carefully to ensure the safety of children getting on and off the bus
Take care of the needs of children with disabilities
Keep order and safety on the school bus
Understand and enforce the school system's rules regarding student conduct
Report disciplinary problems to the school district or parents
Completed pre- and post-trip bus inspections for safe passenger transportation.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Inspected emergency equipment and verified safe working order for student and driver use.
Inspected and serviced buses on regular basis.
Assisted in training new drivers and maintaining driver certifications.
Maintained regulatory compliance documentation to promote safety and compliance culture.
Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
Developed and implemented training materials and course updates.
Instructed on important Type regulations and company policies.
Coordinated all company and regulatory paperwork.
Collaborated with supervisor of transportation to discuss department needs and goals.
Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
Transported vehicles to and from repair shops, observing safety and traffic laws.
Provided diagnostic support, generating reports on results for manager.
January 2012 - August 2014
CNA, Living
Rittenhouse Senior
Prepped and assisted nurse with wound care, measuring and recording vital signs, and measuring and
emptying catheters
Demonstrated the ability to interact with residents from diverse cultures and backgrounds
Transformed "difficult" residents into loyal, repeat guests by leveraging strengths in premium
service and ability to find win-win resolutions
Helped to ensure residents were as comfortable, dignified and enriching as possible
Commended for multitasking abilities; frequently assigned the heaviest section of nursing home
Assisted residents with ADLs including bathing, feeding, dressing, restorative functions
Pretest patients and assist with patient education.
March 2011 - September 2012
KINDRED OF CASTLETON
CUSTOMER SERVICE
Prepped and assisted nurse with wound care, measuring and recording vital signs, and measuring
and emptying catheters
Demonstrated the ability to interact with residents from diverse cultures and backgrounds
Transformed "difficult" residents into loyal, repeat guests by leveraging strengths in premium
service and ability to find win-win resolutions
Helped to ensure residents were as comfortable, dignified and enriching as possible
Commended for multitasking abilities; frequently assigned the heaviest section of nursing home
Assisted residents with ADLs including bathing, feeding, dressing, restorative functions
Pretest patients and assist with patient education.
January 2006 - March 2009
TELEPERFORMANCE - Fishers, IN
Technical Support Specialist
Perform all aspects of the repair and maintenance on mobile phones.
Ensure that repairs are completed in accordance with company standards, procedures and policies.
Ensure proper operation of equipment to ensure safe working conditions.
Maintain accurate records as required by law or agency regulations.
Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
Erased user data, debugged application issues and refurbished devices for resale.
Installed new operating systems in Type and Type devices.
Responded to service requests during and after business hours.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support
Provided simultaneous analytical duties for Number websites and online assets.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Set up hardware and software in optimal configurations to meet network performance requirements.
Diagnosed and executed resolution for network and server issues.
Monitored network hardware operations to evaluate proper configuration.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Designed and evaluated WAN and LAN connectivity technologies.
Upsold customers by recommending accessories and promotions to increase revenue.
Accepted and processed payments and purchases for new equipment using POS system.
Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Assisted and supported training of new sales associates.
November 2006 - August 2008
AMERICAS BEST
CUSTOMER SERVICE REPRESENTATIVE/ TECH SUPPORT
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Measured and recorded visual acuity and color vision testing.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Taught patients about medications, procedures, and care plan instructions.
Education
June 2013
Harrison College Indianapolis, IN
Certification in Phlebotomy
September 2008
MedTech College Indianapolis, IN
Associate Billing and coding
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