Jamal Aljahmi

**** ****** **** ******** **, ***** 313-***-**** adx4y9@r.postjobfree.com

Information technology Leader

IT Strategy Organizational Transformation Expertise in Information Security Technology Implementations

PMO/PROJECT MANAGMENT: Introduced project management to 36th District court and to DWIHN by managing project using the PMP concept utilizing PM tools such as Smartsheet, Microsoft, excel & Asana to drive project from Initiation to closure. Personally led multiple projects (phone, e-commerce, cyber security, website (CMS), hosting, MS 365, infrastructure, Help desk, etc ) as well as trained/coached staff on project management.

DIGITAL TRANSFORMATION: Expertise in leveraging technology to address and resolve issues, resulting in substantial gains in technical and business operations performance; with the 36th District Court, modernized and improved all court IT infrastructures, applications, and frameworks. Transformed Court to one of the most modern courts in the state by bringing technology that improved redundancy, automation, cyber security and help desk services. Realized 60% efficiency at Little Caesars and over 30% cost saving through process reengineering and implementation of an e-Commerce portal enterprise solution that that eliminated paperwork, data entry, manual checkout process and bolstered website traffic by over 87%; additionally, deployed the Microsoft Dynamic Great Plains accounting system to achieve a 50% gain in efficiency.

CYBER SECURITY: Improved security posture and awareness by creating a comprehensive cyber security strategy and policies that which resulted in implementation of MFA, Phishing/User Training (knowbe4) Security maturity assessment (NIST) using vCISO, Vulnerability/Penetration scanning, Firewall hardening, Log server, MDM Solutions, CatPro/CIS workbench, incident response plan as well as collaborating with government agencies (CIS, CISA, MS-ISAC) on ongoing on assessment and scanning resulting in improved security.

INCIDENT MANAGEMENT: Cultivated an environment of increased accountability while directing coaching, mentoring, and cross training to ensure maximum coverage and support of the user base. Leveraged a combination of self-service, remote support, automation, reporting matrix, user training and empowerment to lower IT support tickets by 45%.

PROCESS IMPROVEMENT: Reorganized and developed Technology department and implemented technical strategy, resulting in over 50% improvement in team efficiency in first 7 months by streamlining IT processes, utilizing technology and in the process resulting in a 10% reduction in IT spending.

AUTOMATION Achieved 100% efficiency by automating all manual job execution processes and eliminating job scheduler position; automation provided clients with the ability to run jobs at their convenience using website and reduced development time for new client launch by 50% by implementing common code library for rapid deployment.

COST SAVINGS: Championed a transition to a VOIP telecommunications system that eliminated $114K, or 70%, of annual expenses; led a comprehensive overhaul of the security access control system for over 300 doors that is forecasted to drive 20% savings.

LEADERSHIP: Effectively managed an $11MM CRM project, rallying the contributions of third-party vendors and internal stakeholders; as the technical lead, contributed to the success of the design, integration, environment planning, testing and deployment phases.

NETWORK IMPROVEMENTS: Implemented redundant systems, monitoring solutions, uninterruptible power sources, load balancing, and other improvements that skyrocketed uptime for critical systems to 99.9%.

APPLICATION DEVELOPMENT: Applied Waterfall and Agile SDLC methodologies to maintain a greater than 98% rate of success in projects; implemented QA and UAT processes to lower production defects by 99.9%.

Executive Competencies

Strategic Planning & Execution

Project / Delivery Management

Digital Transformations

IT Infrastructure

Process Improvements / Automation

Team Leadership & Development

Budget Management

Software Development Lifecycle

Operational Streamlining & Scaling

Contract/Vendor management and negotiations

IT Service Management & User Experience

Cyber Security strategy planning, and execution

Business Continuity & Disaster Recovery

Stakeholder Engagement

Mentoring and Building Effective Teams

PROFESSIONAL HIGHLIGHTS & Achievements

Vice President of technology services - 2022 to 2023: Detroit Wayne Integrated Health Network

Member of the executive leadership team charged with developing strategic planning, organizational objective, technology innovations to lead the transformation of the information technology group by standardizing process, creating automation, removing IT silos, utilizing project management, and most importantly changing the culture.

Led cross-departmental IT groups by creating roadmaps and strategies to sustain future growth with focus on cloud solutions, technology replacements, system consolidations and utilization of existing technology. The IT group consists of business intelligence, Business analyst, EHR, infrastructure and help desk support.

Cultivated an environment of increased accountability by developing initiative to install a project management driven culture based on proper business requirement with stakeholder involvement. Project performance surged by over 50% in 7 months utilizing project planning, assignment and timeline and accountability.

Improved IT services by implementing ITIL principles for change, incident, and problem management which has increased help desk efficiency by over 66% and improved customer experience. Additionally, Maximized the utilization of the Manage Engine product for operational alert notifications, MDM, incident response and project management.

Resurrected failed projects such as Nutanix virtualization, phone system/call center replacement, Cyber security initiatives, Help desk ITIL process and document management (Therefore) and on-boarding work-flow process.

Implementing comprehensive cyber security strategy with new initiatives that includes MFA, Phishing(knowbe4) and user training, Security maturity assessment (NIST) using vCISO, vulnerability/penetration testing, hardening of firewall, assessing Log server implementation, collaborating with government agencies (CIS, CISA, MS-ISAC) on ongoing on assessment and scanning, defining incident response plan, scheduling CatPro/CIS workbench. Improved security by identifying, and remediating, vulnerabilities resulting in improved security, an increase in service availability and reliability.

Leading technology initiative for multiple new buildings and existing building renovation which includes Security camera and doors access, Audio and video for conferencing and board meeting, on boarding of 200 people as well as the Design and purchase network infrastructure equipment to handle multiple building connections with redundancy and high availability in mind.

Implement multiple mobile applications for community and health records. Additionally, led RFP process for Claim audit, Video/Audio conferencing and VoIP / Call center.

Chief Information Officer - 2014 to 2022: 36th District Court, Detroit MI

Leads vision, strategy, and execution for all facets of information technology for the largest district court in the state of Michigan, with authority over a team of 12 professionals and accountability for a budget as high as $3.5MM to support the technology needs of thirty-four judges/magistrates and 300 staff members.

Leading cyber security initiative by working with government agencies (CIS, CISA, MS-ISAC), internal resource and third-party vendor to harden Firewall, perform vulnerability scanning, third party security assessment, implementing Log server, Phishing(knowbe4) test and user training, defining incident response plan, CatPro/CIS workbench and adhering to CJIS guidelines.

Credited with revolutionizing the effectiveness of the IT infrastructure and frameworks for the court, modernizing the website, adopting a new communications system, and hiring technical professionals with talents and qualifications aligned with the unique needs of the organization.

Cultivated an environment of increased accountability while directing coaching, mentoring, and cross training to ensure maximum coverage and support of the user base. Leveraged a combination of self-service, remote support, automation, reporting matrix, user training and empowerment to lower IT support tickets by 45%.

Strengthened information security through the deployment of upgraded firewall, penetration testing, antivirus measures, web filters, and new security policies in accordance with standards promulgated by the FBI Criminal Justice Information Services Division; additionally, implemented a disaster recovery protocol using Microsoft Azure and Data National AS400 hosting.

Captured gains in efficiency and productivity by automating processes and encouraging users to review digital versions of reports to avoid the waste associated with hardcopies; additionally, implemented project management and change management tools and resources.

Improved the flow of foot traffic throughout the courthouse by adopting digital signage and public search kiosks that effectively navigated visitors through one of the largest courthouses in the nation; debuted online services for payments, case views, and requests that lowered the volume of visitors.

Implemented redundant systems, monitoring solutions, uninterruptible power sources, load balancing, and other improvements that skyrocketed uptime for critical systems to 99.9%. Adopted unit, QA, and user acceptance testing and a formal change control process to lower production defects by 99.9%.

Championed a transition to a VOIP telecommunications system that eliminated $114K, or 70%, of annual expenses; led a comprehensive overhaul of the security access control system for over 300 doors that is forecasted to drive 20% savings.

Leader, IT Application Development and Support 2013 to 2014: Health Alliance Plan, Detroit, MI

Orchestrated and executed support efforts for sales, marketing, and client service applications at this Michigan-based, nonprofit health plan that provides health coverage to individuals, companies, and organizations, while assuming a lead role managing special projects in the areas of CRM and Health Care Reform.

Effectively managed an $11MM CRM project, rallying the contributions of third-party vendors and internal stakeholders; as the technical lead, contributed to the success of the design, integration, environment planning, testing and deployment phases.

Coordinated and led a multimillion-dollar healthcare reform initiative to establish integration with government public exchanges; met federal deadlines for the development and launch of three major HCR sales applications.

Planned and directed initiatives that sparked improvements in call center overflow and recording, including the upgrade of Unify/Siemens telephones used in contact centers.

Deputy Director of Application Development and Support - 2012 to 2013: Wayne County, Detroit, MI

Responsible for the planning, development, and implementation of software applications for the highest-populated county in Michigan, overseeing the contributions of internal staff members, consultants, and third-party vendors. Successfully navigated the department through a period of rapid change and instability sparked by the loss of top IT managers.

Served as a trusted advisor and subject matter expert, providing guidance and direction with respect to hardware and software upgrades.

Maximized the effectiveness of limited resources and staff, fostering improved collaboration and cooperation between the application support group and help desk teams; addressed frequent help desk issues to eliminate repeated requests.

Aligned application development with the needs of seven elected officials and 11 county departments: managed relationships with vendors providing support for JD Edward and PeopleSoft platforms.

Safeguarded mission-critical applications, systems, and information through contributions to a disaster recovery initiative; spearheaded the flawless migration of all applications from Novell servers.

Manager of Information Technology - 2005 to 2012: Little Caesars Pizza Kit, Detroit, MI

Recruited to lead the strategic planning and development of enterprise technology projects for this leading chain of pizza restaurants (worked on the fundraiser side of the business), facilitating the flow of key information and communications between business units, vendors, and department leaders, with full accountability for budget administration and resource management.

Recognized for implementing an e-Commerce portal enterprise solution that bolstered website traffic by over 87%; additionally, deployed the Microsoft Dynamic Great Plains accounting system to achieve a 50% gain in efficiency.

Contributed to the launch of a social media initiative to foster engagement with the public and brand visibility, contributing to revenue growth.

Applied Waterfall and Agile SDLC methodologies to maintain a greater than 98% rate of success in projects; implemented QA and UAT processes to lower production defects by 99.9%.

Early Career

Manager of Information Technology, Ancor Information Management, Troy, MI

Developer/Business Analyst/Project Manager, Valassis Communications, Livonia, MI

Software Engineer, Sage Software, Troy, MI

Developer/System Analyst, Accenture, Southfield, MI

Education & Certifications

Davenport University

Bachelor of Business Administration Degree in Computer Information Systems

Henry Ford Community College

Associate degree in computer science

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