PATRICIA CLICK

S U MMARY

Organized Clinic Manager versed in monitoring and aligning operations with patient needs, Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution. Energetic Clinic Manager with 24 years of healthcare experience. Recruits and hires clinic staff to support exceptional patient care standards. Maintains strong rapport with healthcare providers, staff and patients. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. E X P E R I E N C E

Clinic Manager

Amedisys Home Health Sevierville, TN January 2023 - Current Med Surg/ Surgical Floor Charge Nurse

Greenville Community Hospital East Greeneville, TN November 2021 - December 2022

Patient Care Manager

UT Hospice Morristown, TN September 2019 - November 2021 Developed relationships with healthcare providers to sustain strong referral pipeline.

Tracked, organized and counted clinic stock and supplies. Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Communicated with patients with compassion while keeping medical information private.

Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Communicated with patients with compassion while keeping medical information private.

Directed, supervised and evaluated medical, clerical or maintenance personnel. Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care. Supervised internal and external communications by answering queries and complaints.

Implemented policy changes and communicated information and procedures through organizational staff meetings.

Managed clinical budgets, billing systems and insurance negotiations. S K I L L S

Operating Plans Development

Decision Making

Employee Supervision

Critical Thinking

Risk Management

Information Systems Development

Employee Work Scheduling

Employee Performance Evaluations

Employee Recruitment and Hiring

Verbal and Written Communication

Clinical Management

Orientation and Training

Policies and Procedures

Clinical Quality Program Standards

Patient Care Assessment

HIPAA Guidelines

Clinical Staff Management

Community-based Educational

Programs

Utilization Management

Medicare Compliance

Compliance Advisory

C O N T A C T

423-***-****

adx4x0@r.postjobfree.com

Parrottsville, TN 37843

E D U C A T I O N A N D

T R A I N I N G

Bachelor of Science

Nursing

Chamberlain College Of Nursing,

Downers Grove, IL

December 2019

Associate of Applied Science

Nursing

Walter State Community College,

Morristown Tennessee

May 2002

Case Manager

Humana Knoxville, TN April 2018 - September 2019 Recruited, hired and trained new medical and facility staff. Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges. Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families. Maintained logs and electronic client records following department and agency policies for effective monitoring.

Assisted individuals with eligibility for available benefits. Developed trusting relationships with social services, health care providers and governmental agencies.

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