Ahmed Bioud

Talent Acquisition & Recruiting Professional Customer Success

Results-driven professional with over 9+ years of experience in customer success, account management, talent acquisition, and people engagement within the food-tech industry. I am committed to delivering exceptional customer service, driving revenue growth, and creating positive employee experiences. adx4ut@r.postjobfree.com +965******** Salmiya, Kuwait linkedin.com/in/ahmedbioud WORK EXPERIENCE

Talent Acquisition Executive

JUMLA

05/2020 - Present, Kuwait City, Kuwait

Full-cycle recruitment, ensuring cultural fit

Managed a smooth onboarding process

Enhanced employee engagement and satisfaction

Conducted performance management activities

Collaborated on training programs

Facilitated employee feedback sessions

Account Manager & Customer Success Manager

JUMLA

12/2017 - 04/2020, Kuwait City, Kuwait

Managed inbound leads, onboarded and supported restaurant and cafe owners on the JUMLA platform.

Strengthened client relationships and optimized customer onboarding processes.

Led a high-performing customer success team, resolving issues and driving enhancements.

Analyzed customer data to improve overall customer experience. Content Supervisor

Kilshay

12/2015 - 11/2017, Kuwait City, Kuwait

Managed client communication and data entry, ensuring accuracy and timeliness.

Uploaded and organized deals, catalogs, and content in the CMS. Collaborated with the marketing team to develop and update web content strategy.

Ensured up-to-date and optimized information on the website and app.

Customer Service Specialist

LINKdotNET (Orange)

07/2012 - 09/2014, Egypt

EDUCATION

Bachelor of Business Administration

Faculty of Commerce, Assiut University

2012,

SKILLS

People Management

Talent Acquisition

Onboarding

Customer Service

Employee Orientations

Data Management

VISA STATUS

Article 18 Visa Available

(Transferable)

DRIVING LICENCE

Kuwait Driving Licence (Available)

LANGUAGES

Arabic

English

COMPUTING SKILLS

Zoho Recruit Zoho CRM Zoho People

Slack monday.com Officevibe

Zoho Survey Lucidchart Zendesk

Trello Jira tableau ZIWO

Google Workspace Microsoft 365

Experience Brief

Experience Brief

Experience Brief

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