L A U R A B E RGH

*** * ****** ****** ******* IL 60148 708-***-**** adx4tg@r.postjobfree.com

Overview

• Dedicated self-motivated team member, technically skilled business professional with versatile administrative support skills acquired through education and business experience with focus on Customer Service while servicing multiple industries as Controller, Account Manager, Accountant/Consultant, Office Administrator and Customer Service Representative.

• Excel in resolving employer challenges with solutions, systems and process improvements to increase efficiency, resulting in revenue and customer satisfaction.

• Excellent verbal and written communication skills combined with business experience to work and meet deadlines within a team or independent environment.

• Advanced software skill in MS Office Suite, Teams and other applications/systems. Key Skills

Office Administration

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Customer Service

Report & Document Preparation

Spreadsheet & Database

Accounts Payable/Receivable

Audits, Bookkeeping & Payroll

Project Program Testing

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Customer Management

Experience

Damolaris Inc, DBA Frank Gironda Salon & Spas, Glen Ellyn IL Lead Customer Service Associate 2021 to present

Client representative creating appointments, payments, account review, inventory, receiving, monthly sales reports. DNV GL (US Energy Division), Oak Brook IL

Project Lead/Quality Control, Quality Assurance & Process Improvement, 2015 to 2020 Performed as lead and coordinator for internal compliance, audit, and quality control for program-based office. locations throughout the United States

• Developed an internal resource and tracking system for branch US offices

• Multiple compliance level monitoring and education

• Performed virtual and on-site trainings, internal audits for Project Management and Internal Information Security Management Systems.

• ISO Internal Security Management Systems, Internal Auditor; Certification 2017 Project Management - Program Coordinator, 2012 to 2015 Performed as point liaison for contract Client energy incentive projects. Maintained Customer project work files; project management standards, tracking and service, quality controls.

• Maintained Customer projects interfacing between Customer contact and engineering technical review.

• Review program revisions, testing project accuracy and tracking revision implementation.

• Applications training, incentive payments, and procedure manual preparation for various User End process applications.

THE RUBICON GROUP, Oak Brook IL

Executive Account Manager, 2000 to 2009

Liaison performing Customer Account services to new and existing clients for proprietary software solution developers; including Accounting and Operations consulting, financial statement design, on site customer trainings. Responsible point between Client and internal programmers; from concept through design of customized solutions to business needs based on consultation; including testing, training to implementation. MERRILL CHASE GALLERIES, Buffalo Grove IL

Controller, 1991 – 2000

Oversight of US based retail art galleries; all accounting functions, inventory control, payroll and human resource. Accounting Manager, 1988 - 1991

JAHN & OLLIER, Chicago IL

Staff Accountant, 1983 – 1988

CBS (Columbia Broadcasting System), Chicago IL

Administrative and Accounting Assistance, 1982 - 1983 Education

BENEDICTINE UNIVERSITY, Lisle, IL 1982

BA - Accounting

Other Education

College of DuPage, Glen Ellyn, IL 2000 – 2012

Associates – Medical Assistant

Contact this candidate