Hannah Battle

**** ****** **** ** 770-***-****

Lithia Springs, GA 30087 adx4sf@r.postjobfree.com Career Summary Significant experience in Customer Service and the Insurance industry. Extensive knowledge in Life insurance, Universal, Term, Health and STD disability claims. Proven track record in Insurance, Call Center and Customer Service arenas.

• Heavy phone and one on one customer contact.

• Strong written and oral communication.

• Demonstrated dependability.

• Detail oriented and problem-solving skills.

• Efficient and committed to meeting deadlines.

Professional

Experience

Waffle House, Inc. 4/2021-Present

Data Control Specialist

• Process a high volume of W4’s and state withholding forms

• Payroll check printing

• Provide customer service for heavy inbound calls

• Process paystub request

• Sort, organize, and maintain records for AP

Waffle House, Inc. 10/2020– 4/2021

Legal Admin Assistant

• Assist Litigation\Employment\Gen. Counsel in handling litigation & pre- litigation matters

• Assists all Legal Department functions

• Responding to Litigation discovery requests

• Preparing Period EEOC Reports Preparing Litigation Reports\Summaries

• Responding to Subpoenas for info

• Daily\Hourly handling of calls\complaints from Hourly Associates, Customers and Managers

Royal Mentoring Development Center 2015-Present

Office Manager (Periodically)

• Responsible for daily operations of day program for developmentally disabled adults

• Manage professional Staff of eight and interview/train new hires

• Audit and review daily documentation logs for quality assurance

• Review and process incoming payments from vendors

• Recruitment of adult participants for program

• Established and monitor customer service policies for staff

• Process time sheets to ensure payroll compensation and deductions

• Review and process leave request to ensure adequate center staffing Waffle House, Inc. Lead - 12/2019 – 04/2020

Tax Call Center (Temp) 12/2018 – 04/2019

12/2017 – 03/2018

• Professionally Handle high volume of phone calls

• Perform tasks quickly in an AS400 operating system

• Update Associate mailing addresses

• Process requests for a duplicate employer provided tax document

• Proficiently print, mail, fax or email documents

• Competently respond to questions regarding information contained on employer provided tax documents.

Minnesota Life Insurance Co., Atlanta, GA 2005 – 2015 Office Administrator/Claims Examiner II

• Review and process incoming life insurance claims for the State Personnel Administration (SPA)

• Audit, verifies and processes Statements of Health, change forms, and service request.

• Monitored customer service standard results by meeting or exceeding client expectations and established performance standards.

• Communicates with insured customers, SPA and the Home Office to resolve customer inquiries and concerns regarding product and administrative procedures.

• Processes conversions, including auditing applications, verifying eligibility and forwarding applications to the Home Office for handling.

• Reviewed and processed leave request

• Interviewed potential new hires

• Conducted weekly staff meetings

• Organized and planned benefit fairs

• Processed time sheets

• Reviewed calls and daily work for quality assurance Metropolitan Life Insurance Co., Atlanta, GA 2004 – 2005 STD Case Manager II

• Developed, reviewed, and evaluated new and ongoing short-term disability claims to determine liability, giving consideration to contract provisions, medical evidence, and vocational evidence.

• Investigated questionable aspects of the claim and determined the need for additional medical information.

• Performed periodic follow-ups to verify continued existence of a disability condition, applied disability duration guidelines.

• Responded to telephone, email and written inquiries from disabled employees, attorneys, physicians, and policyholders.

• Updated and maintained accurate data records on electronic processing system authorize release of benefits.

Hartford Life Insurance Co., Atlanta, GA 2001 – 2004 Short Term Disability Intake Examiner

• Requested and verified eligibility obtained from the employer.

• Updated information as well as research and responded to all employee and employer inquiries accurately and on time.

• Created claim files when appropriate.

• Assisted claim adjudicators in managing caseloads with the ability to discuss functionality vs. medical information with doctors.

• Provided strong customer services and negotiation skills. ING Insurance Company., Atlanta, GA 1998 – 2001

Senior Customer Service Representative – Call Center

• Provided front line quality service to customers and agents of life, Universal Life, Term. Health and death claim policies.

• Responded to telephone calls and written inquiries pertaining to Premium Accounting, Disbursements and Coverage Change.

• Mentored and trained new hires, assisted with 90-day evaluations, worked with manager to coordinate team-building activities, and completed client service functions.

• Served my team and other teams as subject matter expert on the products and services provided by ING Equitable of Iowa, Southland Life and Life of Georgia. Earned promotion and numerous awards for highest productivity and outstanding customer service.

Education College of New Rochelle, New York, NY – New Rochelle Computer Skills

• AS400

• Microsoft Office Suite including Microsoft Word and Excel,

• Internet Explorer,

• Lotus Notes,

• CK4,

• TAS,

• LCOS,

• CHAINS,

• INTELLIS,

• PeopleSoft

• Mainframe

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