Venkata Abhilash Putta

** ****** ****** · North Brunswick, NJ 08902 · adx4qv@r.postjobfree.com · 717-***-****

Business Analyst

Motivated, highly qualified professional with 15+ years of experience providing top quality project management, IT (Information Technology) business analysis, product analysis, management consulting, requirements management, systems analysis & design skills for fortune 100 & 500 companies

SUMMARY OF QUALIFICATIONS

Over 6+ years of experience working for Securities & Financial Services Industry supporting Treasury Management/Payments & Channels/Commercial Cards/Corporate Products/Customer Relationship Management: projects in support of JPMC Treasury & Securities, Chase Card Services, Huntington National Bank, First Horizon Bank & Mastercard. Experience working within the Online Banking & Business Online domain: projects in support of Huntington National Bank, First Horizon Bank. Securities related project in support of Wachovia Securities/Wells

Less than 1 year of experience working for Identity Access Management (IAM) in support of First Niagara Bank and ERP Financial Settlement Systems in support of CEVA Logistics

Over 1 year of experience working for Pharma Benefit Manager (PBM)/ Healthcare Claims Adjudication/Pre-Adjudication/Eligibility/Pricing/Plan/Billing/Accounts Receivables (AR)/Accounts Payable (AP) in support of Walgreens Specialty Pharmacy & Medical Transportation/Medical Devices/Ambulance experience in support of Butler Medical Transport ZOLL Rescue Net Dispatch Billing & Medical Devices for emergency and non-emergency patients

Over 4+ years of experience working for Sales & Marketing (Digital & Traditional) Web Applications E-Commerce/Customer Relationship Management (CRM)/B2B intranet & B2C internet Websites Digital Web Content Management/Data Analytics: projects in support of American Express, Motorola Inc, Bed, Bath & Beyond, Chase Card Services, AT&T & M&T Bank

2+ years of experience working for Division of Enterprise Architecture and Data Administration (DEADA), Data Migration, Data Mining, Data Warehousing Enterprise Data Management, Enterprise Information Management, Information Delivery – Data Sources & Data Quality: projects in support of Social Security Administration, First Horizon Bank, PepsiCo. Experience with application migration database projects in support of Walgreens, First Horizon Bank & Wells Fargo

Experience with SQL for Data Manipulation; Familiarity with SEO and digital marketing concepts

Key Qualities include strong written and verbal communication skills to communicate with key stakeholders including business sponsors, business owners, product managers, directors, project managers and systems development integration group, quality assurance group, risk team and compliance teams. Ability to work with users at all levels within the organization. Strong ability to quickly grasp software functionality and document business & functional requirements

EDUCATION

City University of New York (CUNY) – The City College of New York (CCNY), New York City, NY

Master of Science, Computer Science

Jawaharlal Nehru Technological University – GRIET College, Hyderabad, India

Bachelor of Technology, Computer Science

SKILLS

Methodologies: Structured Waterfall, Agile/SCRUM

MS Office tools: Microsoft Word, Excel, PowerPoint, Visio, One Note, Teams

Project Management or Planning Tools: MS Project, Clarity, Azure Devops, Portfolio Program Management (PPM)

Requirements/Configuration Tools: ClearCase, ClearQuest, Requisite Pro, HP ALM, Caliber RM, Rally, Wiki, JIRA, Confluence

MS Office365: Excel, Word, PowerPoint

Business Process Modelling tools: MS Visio, Draw.io

Agile Framework: Product Backlog/EPICs/User Stories/Acceptance Criteria

Facilitation Tools: WebEx, SnagIt – Screen Capture tool or Mock-up tool

IAM suite – CA Product Suite

E-Mail Communication Tools: MS Outlook, IBM (International Business Machines) Lotus Notes

SDLC (Software Development Life Cycle) Methodologies: Waterfall, Agile SCRUM

Atlassian Tools: JIRA (Project Tracking & Defect Management tool), Confluence

Test Case Management Tools: Mercury/HP Quality Center/ALM, Quick Test Pro

Data Modelling Tools: CA Erwin

Databases: Oracle, MS SQL Server

Programming Languages: SQL, C, C++, Java

Web Development Tools: JavaScript, J2ee, CSS, HTML, XML, JSON

Web Content Management Systems: OpenText, Vignette, ATG/BCC, TeamSite, First Spirit

ERP Planning SAP Products: SD, MM, DM, FICO

BI Reporting Tools: Power BI, Tableau

CRM (Customer Relationship Management): Market Bright CRM, Sales Force CRM, SAP CRM

Ecommerce Tools: Bay NODE

Change Management Tools: Portfolio Program Management (PPM)

Web Services: SOAP, RESTful

Operating Systems UNIX

EMPLOYMENT

Butler Medical Transport, Towson, MD March 2019 – June 2019

Business Analyst

Key Projects: Propose changes to existing Butler Medical Transport Dispatch Billing application or propose innovative solutions or new products that replace the existing application

Gathered project requirements from CEO, COO, Customer Solution Delivery team, IT company, Billing & Accounting, Ambulance Crew Members (staff of 20+)

Interfaced with Customer Solution Center team – Call Takers, Dispatchers, Communicators to analyze and understand the existing ZOLL Rescue Net Dispatch Billing system functionality.

Created new project templates such as Project Charter, BRD, FRD (Functional Requirements Document), Data Dictionary in order to gather executive summary, problem opportunity statement, business goals, business objectives, business needs, project description, project scope, in scope, out of scope, functional scope, technology scope, roles & responsibility matrix, assumptions, constraints, high level context diagrams, gathering of business requirements, functional requirements, data requirements, use cases, system architecture from Project Sponsors, CEO, COO, Customer Solution Center teams, Ambulance Rescue teams, Hospitals Facilities, Patients, Nurse Practitioners and Accounting & Finance teams

Created AS IS & TO BE process flow diagrams using Draw.io

Environment: ZOLL Rescue Net Dispatch Billing application, MS Office 365, Draw.io, Oracle

MD Department of Public Safety and Correctional Services, Reisterstown, MD Aug 2016 – Oct 2016

Business Analyst Contract

Key Projects: Rewrite the SSMS (Security Services Management Systems) application. This core application was designed to automate the process of obtaining a CJIS (Criminal Justice Information Services), criminal case management system or Case Management login account and DPSCS Network login account.

Found and documented all the securable in relation to SSMS application.

Pulled together System requirements that include both Functional, Non-Functional (performance, security, and usability) and technical requirements for Security Services Management System application

Created screen mock-ups of Security Services Management System (SSMS) application along with the functional level use cases (flow of events), list of actors.

Found correct File Formats along with Record Layouts which consists of Data Elements Field Names Field Descriptions Field Lengths Data Types and finally documented them in a Data Dictionary

Updated existing process flows by adding new functions using MS Visio

Facilitated meetings with Business & Technology stakeholders to walk through the project deliverables to get signoff

Environment: SSMS Application, Mainframe application, MS Word, MS Excel, MS Power Point, MS SQL Server, ASP. Net, MS Visio

M & T Bank, Buffalo, NY Apr 2016 – June 2016

Business Analyst

Worked for Retail & Commercial Lending Services Content Management & Imaging group. Key Projects: Improve document imaging through Kofax and migration projects of Document Management system into Case Manager Content Navigator

Analyzed and revised existing six process workflows using MS Visio in relation to KOFAX content management workflow management documented them in the Functional Specification document (FRD)

Environment: KOFAX Content Management & Imaging environment - IBM FileNet, MS Word, MS Visio

Bank of America, Charlotte, NC Jan 2016 – Mar 2016

Business Analyst – Project Template Creation – Contract

Worked for Workspace Services Employee Mobile Applications group. Key Projects: Migrate 40,000 Blackberry mobile users to Good Work app on iPhone 6 mobile users.

Created new project templates such as Project Charter, BRD, FRD, Use Cases, Design Documents using MS Word. Worked with project stakeholders to create road maps using Aha tool

Northrop Grumman/Social Security Administration, Woodlawn, MD Jan 2015 – Dec 2015

Business Analyst

Worked for Division of Enterprise Architecture and Data Administration (DEADA) group. Key Projects: Work on new product enhancements of Global Reference Table (GRT) application and perform daily Data Model cleanups for Logical and Physical Data Models utilizing CA Erwin tool

Elicited Business Requirements from Business Stakeholders and later translated them into Functional Requirements by analyzing the existing GRT disability application. Developed BRD, including preparing a draft, conducting walk-throughs for document reviewers/approvers, and preparing a definitive version based on feedback received

Wrote Test Cases for Global Reference Table (GRT) application. Uploaded Functional Requirements, Test Cases, Test Data to HP ALM defect tracking tool. Coordinated development of test plans and test scripts for UAT. Performed manual testing and validation utilizing HP ALM tool for execute test cases and for defect triaging.

Performed Logical and Physical Data Model cleanups daily using CA Erwin modelling tool.

Created Individual Weekly Status Reports using MS Word for Top Management.

Created end user training materials, provided training to all the End Users for better use of the system and operational support to business units, existing staff on and off site.

Environment: Global Reference Table (GRT) Application, DB2, CA Erwin Data Modeling tool, Quick Test Pro, HP ALM Testing Tool, MS Excel, MS Word, MS Outlook

First Niagara Bank, Buffalo, NY; Business Systems Analyst; Sept 2014 – Dec 2014;

Key Projects: Launch Single Sign on (SSO) for all Treasury Management products across First Niagara Bank

Facilitated JARJAD sessions with various Treasury Management Line of Business (LOB) stakeholders, CA product team & TCS Systems Development groups to gather Business and Technical requirements. Maintained Meeting Minutes, Lessons Learned, Action Items and Issue Logs

Served as a business enabler via systems development support, clear planning, and design documentation for properly secured, policy compliant, high-performance IAM integrations. Researched problems and recommended solutions to improve security and processes by supplying security IAM options.

Effectively communicated with senior Technology and Business leadership across the enterprise infrastructure to document Business, Functional & Non-Functional (performance, security, and usability) and technical requirements using JIRA tool.

Derived IAM solution requirements or development requirements by working closely with Systems Development group and Business stakeholders. Performed coarse and fine grain entitlement roles & groups definition and mapping within CA product suite. Improved IAM domain security architecture knowledge from CA product teams.

Developed knowledge of Identity and Access Management controls.

Created Single Sign On (SSO) Process Flow Diagram (AS IS & TO BE), Swim Lane Diagram using Microsoft Visio tool by having a discussion with Technical Leads and Lead Business Analyst’s from Business teams.

Environment: CA Products-SiteMinder, CA-Auth Minder, MS Word, MS Excel, MS Visio, MS Outlook, Agile Methodology

AT&T, Red Bank, NJ; Business Analyst; Mar 2014 – Aug 2014; Worked for the Consumer Digital Experience (CDE)/Content Delivery group. Key Projects: Launch several Rapid Deployments for both Waterfall and Agile DevOps scoped projects for AT& T Home Solutions (U-Verse & DSL) Functional Areas

Worked closely with CDE (Consumer Digital Experience) internal Business Interaction Managers (BIM’s) to gather and document Business Requirements in BIRD (Business Interaction Requirements Document).

Participated in all Agile ceremonies.

Facilitated pre-grooming and grooming sessions during agile ceremonies for spring planning.

Facilitated elaboration sessions with BIM’s, Content Producers, Content Writers, Information Architects to define Product backlog requirements, agile User Stories, EPIC’s, and acceptance criteria documentation by analyzing Team Site Content Management Systems.

Acted as a liaison between the Business and Technical teams.

Assisted product managers in creating a product roadmap.

Conducted meetings with client Business teams to understand and document Business Requirements.

Generated epics and user stories; Groomed product backlog and worked with product managers to prioritize the user stories during daily stand-up meetings.

Worked with Scrum Master and Scrum Team on story grooming.

Performed reviews of the deliverables based on acceptance criteria. Assisted QA and Business teams with defect triage.

Participated in scrum ceremonies like sprint retrospective, highlights, daily stand-up meeting etc.

Provided recommendations for addressing and resolving business issues, for CDE business group.

Created CMX entries for all page elements to generate Content ID’s.

Created end user training materials, provided training to all the End Users for better use of the system and operational support to business units, existing staff on and off site.

Environment: TeamSite Content Management systems (CMS), Cloud experience, Azure or AWS or Google SharePoint, Rally, JIRA, MS TFS, MS Word, Excel, Outlook, Agile, Scrum, Sprint Planning, AngularJS, JavaScript, jQuery, HTML5, GitHub, CSS3, microservices, web services, REST API

Bed, Bath & Beyond, Union, NJ; Business Analyst; Sept 2013 – Feb 2014; Worked for the Store Systems E-Commerce Marketing application/Content Delivery group. Key Projects: Launch Form Factor (42” Touch screen) and Form Factor 2 (iPad3) in BBBY stores.

Performed Business Analysis functions along with the Project Managers with focus on SDLC methodology for Store Systems E-Commerce application group.

Coordinated closely with Product/Content Managers, Business Owners to develop Business Process Documents such as Business/Functional Requirements, Business Rules, and finally documented them in Business Requirements/Functional Requirements Document (BRD/FRD).

Created Wireframes, developed Business Process Flows utilizing MS Visio tool

Created business analysis diagrams, such as workflow diagrams, process flow diagrams and swim lanes, to describe business processes.

Performed Systems Integration Testing (SIT)/Regression Testing by executing the Test Cases, quality cut over and delivery.

Logged all defects in RMTracking defect tracking tool and reduced defects by working with QA team to fix the issues.

Created end user training materials, provided training to all the End Users for better use of the system and operational support to business units, existing staff on and off site.

Environment: Waterfall & Agile Methodology, Store Systems Application (Item Entry/PIM), ATG/BCC Content Management, AngularJS, JavaScript, jQuery, HTML5, CSS3, and Bootstrap, MS TFS, MS Word, Excel, IBM Lotus Notes, RMTrack Defect Tracking Tool, Quick Test Pro

American Express, World Financial Center (WFC), NY; Business Analyst. Apr 2013 – Aug 2013

Key Projects: Worked for Content Management/SAP CRM System. Key Projects: Re-design of American Express Web pages

Directly interacted with clients including eliciting comprehensive business requirements, use cases and mockups/wire frames, providing value-added analysis, and recommending appropriate solutions.

Drove highly effective product feature development using agile scrum and DevOps methodology.

Worked with Director of Mobile Engineering leader who is responsible for the product software development of applications for mobile iOS and mobile Android, garnering over 10 million downloads and counting.

Coordinated closely with geographically dispersed teams in Germany along with internal AMEX Product Owners, Project Managers, Program Managers in New York City to understand the project, business problem, scope, draft wireframes or screen mockups and document requirements in Business Requirements Document (BRD) using MS Word

Provided value-added analysis by translating business requirements into development requirements and recommended appropriate solutions in the form of AS IS and TO BE workflows or solution paths using MS Visio

Created business analysis documentation including use cases, usage scenarios, business process flows, requirements traceability matrices and design documents (content templates “building blocks”)

Used UX best practices to design and develop solutions, and a deep understanding of mobile-first and responsive design.

Updated website content in a meaningful manner based on most recent analytics and applicable to achieving applications goals.

Worked with Project Management and Technical teams to develop detailed labor estimates to develop and deploy functionality.

Within the First Spirit Content Management Systems, completed minor tasks with fewer mouse clicks, filled in dynamic forms and wizards saving time by dragging and dropping was available throughout to make quick work of creating, inserting, moving, and reusing content as well as content templates ("Building Blocks").

Worked with developers on developing mobile and cross-browser compatible responsive front-end interfaces using AngularJS, JavaScript, jQuery, HTML5, CSS3, and Bootstrap.

Environment: SAP CRM, Agile SCRUM Methodology, Sprint Planning, First Spirit/Sitecore Content Management Application, Word, PowerPoint, Excel, MS Outlook, TFS, AngularJS, JavaScript, jQuery, Web Services – SOAP, RESTful, HTML5, CSS3, and Bootstrap, Rally, Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat), microservices, web services, REST API

Chase Card Services, Wilmington, DE; Scrum Master/Business Analyst Jan 2013 - Mar 2013

Worked for the Chase Card Services - Strategy and Planning/Marketing tool application group. Key Projects: Launch Mobile Initiative Iteration 1, 5 Tier Source Code Iteration 2 and Planning Tool Enhancements Iteration 3 for Slate, Freedom, and Amazon products.

Worked for the Chase Card Services - Salesforce Strategy and Planning/Marketing tool/Credit Card application group.

Roles & Responsibilities:

Worked closely with different Line of Business (LOB) product owners of campaign management, relationship managers of different channels such as Internet, OSAM, OSAM-Retail and direct mail to analyze and gather business requirements and later translated them into functional requirements/use cases and non-functional requirements (performance, security, and usability) and finally have them documented in feature detail document.

Utilized MS Project to create the WBS (Work Breakdown Structure) for all enhancement requests.

Assisted senior IT Project Managers in developing project schedules and budgets.

Developed Requirements Traceability Matrix.

Performed Systems Integration Testing (SIT)/Regression Testing for all the proposed enhancements.

Environment: Strategy and Marketing tool/CRM Application, HP ALM, MS Word, Excel, MS Outlook, Agile SCRUM, microservices, web services, REST API

First Horizon Bank, Memphis, TN; Business Systems Analyst July 2012 – Dec 2012

Worked for the Enterprise Information Management, Information Delivery – Data Sources & Data Quality organization. Key Projects: Data Conversion Project from TSYS Processor to FDR Processor

Worked for the Enterprise Information Management, Information Delivery – Data Sources & Data Quality organization. Key Projects: Data Conversion/Data Migration Project from TSYS Processor to FDR Processor;

Created high-level Context Diagrams by identifying all the list of interfaces for both TSYS & FDR.

Facilitated meetings with First Tennessee Bank or First Horizon Bank & FDR (First Data) to go through all the list of Source & Target Fields or Data Elements.

Created various Data Mapping documents for ACH Debit Files, Commercial Card Files, GL Files, AML, and Speed Pay etc. by looking into the Source & Target File Layouts, Data Dictionary of both Sources (TSYS) & Target (FDR) platforms.

Defined Source & Target Record Names, Field Names, Field Length, Field Description & list of rules in the Data Mapping Document.

Participated & coordinated closely with Data Architects to define both Logical & Physical Models.

Identified the entire BDW process, starting from Extraction of Files, Data Mapping, ODS/MDM, ETL – Data Stage & down Stream Applications.

Environment: MS Office Suite, TSYS, FDR, All Bank applications, Data Stage

Huntington National Bank, Easton, OH; Business Systems Analyst Jan 2012 – June 2012

Line of Business Overview: Treasury Management Services – Payments & Channels Organization. Business Online – Fiserv Voyager is the Internet application for our business customers (small, middle, and large). Key Projects: Commercial Cards Product Milestone 1, Equipment Finance Phase 1 & Phase 2;

Business Online – Fiserv Voyager is the Internet application for our business customers (small, middle, and large). Business Online provides businesses with access to accounts and services all from a single site. With up-to-the-minute account information and transaction capability, customized reporting, and round-the-clock access, Business Online will help our businesses run their business smarter, faster, and more efficiently. All business customers who get access to Business Online will automatically get Core Services which includes the following: Information Reporting (Account Balances, Transaction History, Transaction Search, Deposit Account Statement, Account Analysis Statement (Detail of Charges), Account Transfer, Check Inquiry, Stop Payments, Photocopy, Check/Deposit Ticket Orders and Administration. Key Projects: Commercial Cards Product Milestone 1, Equipment Finance Phase 1 & Phase 2;

Responsible for coordinating with Product Owners, Business Sponsors to identify all In Scope & Out of Scope items and finally document them in the Scope Document.

Coordinated closely with Business Users of Treasury Management Client Services teams, TSYS Program Managers to gather/define Business Requirements for new Commercial Card product line, Business Processes, and Business Use Cases and finally documented them in Business Requirements Document (BRD).

Created high level Business Process Scenarios for Account Summary, Company & Bank Administration, and Business Online. Created Business Process Flow diagrams for Account Summary, Company & Bank Administration, and Business Online.

Environment: Fiserv Voyager Corillian Application, J2ee, Oracle, HP ALM, MS Word, MS Excel, Outlook, microservices, web services, REST API

Walgreens Specialty Pharmacy, Deerfield IL

Business Systems Analyst July 2011 – Dec 2011

Worked for the Scripted OTC (Order to Cash) specialty group. Key Projects - Goal of the project is to migrate Billing & Reimbursement of Script Med (Order to Cash) to PARS (Pharmacy Accounts Receivables System)

Worked for the Scripted OTC (Order to Cash) specialty group. Aim of the project was to migrate Billing & Reimbursement of Script Med (Order to Cash) to PARS (Pharmacy Accounts Receivables System) as part of Data Conversion effort– Waterfall

Methodology.

Coordinated closely with Business Users of both Script Med & PARS teams to gather/define Business Requirements, Business Use Cases, and Business Processes and finally documented them in Business Requirements Document (BRD).

Created high level Business Process Scenarios, AS IS & TO BE Workflows and Business Process Flow diagrams for Primary PBM, Primary MM, Secondary PBM, Secondary MM etc.

Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix.

Prepared activities for JAR sessions that included updates to High Level Process Flows, Functional Analysis Documents, and Meeting Minutes.

Created various Data Mapping documents by looking into the schema and code by comparing the data elements of each record of both Source & Target File Layouts for various EDI transactions like 834,835 837.

Defined solutions such as Functional Requirements, Business Rules & Functional Level Use Cases (create Claims Processes, Billing & Payments), System Level Use Cases (Extract Load Process, Inbound Processing, Outbound Processing, Distribution Process, and Conversion Process) to business/systems problems and owned the integrity of the solution through customer acceptance.

Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance Testing (UAT) testing & Deployment activities.

Acted as a technical SME for offshore teams in order meet deliverables and have them signed off with the project leads.

Coordinated closely with cognizant offshore development teams in India to ensure build activities are coordinated well.

Responsible for getting signoff from the stakeholders on all the functional documents and QA documents.

Environment: Script Med Order to Cash application, PARS (Pharmacy Accounts Receivables), Healthcare Claims & Adjudication, ETL Data Stage, Teradata, SQL, Oracle, MS Word, MS Excel, Outlook, MS Visio

JP Morgan Treasury & Securities, Chicago, IL January 2011 – June 2011

Business Systems Analyst

Key Projects - Worked for Treasury & Securities Services Line of Business/Commercial Cards group, which is responsible for delivering Commercial Card services to various customers through PaymentNet4 product.

Worked for Treasury & Securities Services Line of Business/Commercial Cards/Credit Cards group, which is responsible for delivering Commercial Card services to various customers through PaymentNet4 product. This is a web-based Commercial Card system, to manage all Commercial Cards Accounts, Financial Transactions, Merchants Information, Card Holder Information and Reporting Application for various customers of JPMC. The aim of the project was to work on enhancements requests for PaymentNet4 product.

Coordinated closely with Product Managers and Customers to gather/define Business Requirements and finally documented them in Business Requirements Document (BRD).

Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix.

Prepared activities for JAR sessions that included updates to High Level Process Flows, Functional Analysis Documents, and Meeting Minutes.

Coordinated with Client Experience team to receive draft Wireframes with Peer Review of JAR session materials followed with Post JAR documentation.

Created activity records in Clear Quest and modification of Requirements Documents in Clear Case (FRD, Use Case’s, Activity Diagrams, Sequence Diagrams, Use Case Diagrams and Page Specification Documents).

Updated drafts and sent review log with SharePoint link of drafts to Stakeholders.

Conducted FRD Review of Drafts and Review Log.

Sent Disposition Log from FRD Review to Stakeholders and made final updates to documents.

Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance Testing (UAT) testing

Received signoffs with Business (Product team), Technology (Solution Design, QA, and Risk) Stakeholders and finally closed out Clear Case documentation.

Created financial data APIs and data exchange formats (e.g., XML, JSON). Backend experience with API Testing: knowledge and use of Postman and or Swagger (at the collection and token level)

Environment: PaymentNet4 Application, ClearCase, ClearQuest, MS Word, MS PowerPoint, MS Excel, MS Project, SQL, Oracle, .NET/C#, Outlook Exchange, Business Objects, SharePoint

Motorola Inc., Schaumburg, IL; Business Analyst June 2010 – December 2010

Key Projects - Worked for Global Interactive Marketing/Content Management Organization. The project's aim was to have Content Recommendation and Content Targeting on B2C (internet), B2B (intranet) Motorola Websites.

Worked for Global Interactive Marketing/Content Management Organization. The project's aim was to have Content Recommendation and Content Targeting on B2C (internet), B2B (intranet) Motorola Websites.

Implemented personalization B2C websites of Motorola.com by integrating with third party systems Bay Note and Market Bright CRM (both for Social Behavior) with Motorola Vignette Content Management Systems (CMS) to deliver Targeted Content and Recommendations to the prospects.

Facilitated meetings with global marketing business stakeholders to gather customer requirements for content recommendations, content targeting and content management systems to deliver online content to site visitors.

Translated high-level customer requirements into development requirements (both functional and non-functional requirements) by performing System analysis and then documented within Motorola requirements template and HPQC tool.

Maintained issue logs, action item logs and meeting minutes for the Personalization team.

Worked closely with technical leads and architect during design sessions to understand and document various updated content types, database changes, market bright interaction and cookie information.

Created financial data APIs and data exchange formats (e.g., XML, JSON). Backend experience with API Testing: knowledge and use of Postman and or Swagger (at the collection and token level)

Environment: Waterfall Methodology, Vignette/Open Text Content Management V7/SharePoint, Render for Delivery, Market Bright CRM, Bay NODE Cloud Hosting Services, WebSphere 5.1, JSP’s, Java, J2EE, XML, XSLs, DB2,

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