Customer Service Advisor

Accomplished General & Operations Manager with **+ years of experience in the retail automotive service industry. Possess a strong work ethic, trusted with exceptional integrity and professionalism. Sales production achieved from service centers $65,000 to $180,000 monthly, for gross sales from all revenue.

Leader in customer focused teams by training, coaching and reinforcing actions and values that put the customer first, with a professional and concerned motivated work place. Yielding high satisfaction with retention of customers and team associates, demonstrates ability to multitask in fast paced environments whether it is managing operations. The day to day services or direct customer facing communication and education in laymen terms for services. Fleet account acquisition and management for long term customer relations and revenue.

EXPERIENCE

Family Car Care LLC 9 / 2017 -- 3 / 2023

Store Manager - Parkville MD

-- Foster efficient customer – focused operations by hiring, training and scheduling up to

9 associates and technicians to service vehicles timely and affordably, earning an average 4.5 / 5.0

Customer satisfaction review rating.

-- Save clients from expensive repairs with routine preventative maintenance education.

-- Tire Sales support with customer education and associate training.

-- Up hold company best practices for all associates by example, with orientation, daily positive

motivation we all can do this.

Country Side Car Care LLC 5 / 2007 – 8 / 2017

Manager / Technician - Elkton MD

-- Customer focused operations and sales, service writing.

-- Daily support of front counter customer assistance & retention

-- Hiring and training A, B & C skilled technicians

-- Hands on technician for customer service support.

EDUCATION / TRAINING

ASE – Certifications

AC – 609 Certification (R-1234yf)

Bridgestone-Firestone Manufacture fitment / application & sales training – Memphis

Philadelphia Wireless – HVAC

High School Diploma

ADDITIONAL EXPERIENCE

Elvaton Auto & Truck Service Inc.

--General Manager 17+ Associates--

Lexus Service Advisor

Chevrolet Service Advisor

South Philly Chassis Service Technician

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