Tanika Brown

*** ******* ***** ***. *

Greenville, NC 27834

252-***-****

adx4q6@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer support and leader with a proven record of success in executing strategic plans to meet company objectives. Highly skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives. Providing a safe and sanitized working environment for the company.

SKILLS

● Creative problem solving

● Empathetic communication

● Technical troubleshooting

● Using customer feedback to streamline procedures

● Google Drive Suite proficiency

EXPERIENCE

Walmart, Greenville -Stocker

October 2021 - PRESENT

● Maintaining cleanliness of work area

● Processing inventory for store

● Stocking shelves with products

Convergys, Greenville - Customer service representative May 2001 - April 2006

● Handle customer queries and complaints via email and telephone

● Replied to public customer feedback in a timely manner

● Solved customer complaints and issues, escalating when needed

● Reported resolution times in weekly meetings

Ann's Cleaning service - Area technician

May 2000 - May 2001

● Cleaning residential homes and small businesses

● Providing a sanitized working environment

EDUCATION

North Pitt High School - Diploma

August 1994 - June 1998

● Diploma

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