Customer Service Psychosocial Support
Resume:
‘Moliehi Faatse
*************@*****.***
Maseru
PROFESSIONAL SUMMARY
Moliehi is a highly skilled professional counsellor with more than 8 years’ experience in providing professional counselling services in areas of HIV testing, HIV prevention and treatment, as well as HIV & AIDS impact mitigation. Currently working at Elizabeth Glaser Paediatric AIDS Foundation (EGPAF) Lesotho and my area of expertise lies in serving as primary EGPAF technical point of contact for HIV counselling and Testing activities in Thaba Tseka district. I also provide ongoing training and quality assurance in collaboration with District Health Management Team Senior Counsellor and AIDS district officer.
Clear understanding of today’s social needs desire for new challenge
I am particularly interested in making a difference to people's lives, help the company I work for grow and be an asset. Having spent the almost 8 years working in counselling industry, I have come to realize that my passion lies in helping people who are less advantaged, Customer Service and contributing to the growth of the company or organization.
I have strong communication and self-management skills and have worked in complex and challenging environments. I have demonstrated the ability to work well under pressure, to tight deadlines whilst maintaining strong relationships with management and colleagues. I have a strong grounding in support of public counselling services and success in service delivery. I am a self-learner who is willing and able to acquire new skills quickly.
Specialties: Gender based Violence, HIV and AIDS Counselling, Social work ethics,
Commitment to continuous professional development
Commitment to public communication
Commitment in support of the 95-95-95 strategy, preventive measures especially use of Prep as well as Index testing and partner notification
EXPERIENCE
Elizabeth Glazer Paediatric AIDS Foundation 2016 - To Date
HIV Provider Initiated testing and Counselling (HIV PITC) Officer
-Identify challenges preventing attainment of 95-95-95 targets and develop plans to address them with all relevant stakeholders
-Develop work plans and monitor implementation of program activities to ensure that all deliverables are within timelines,
-Mentor and evaluate HTS activities performance against set targets and implement quality improvement measures,
-Provide programmatic support, management and coordination for the implementation of program activities related to the project,
-Provide regular feedback to District Technical Advisor and other relevant stakeholders on progress and challenges with implementation of HTS activities,
-Monitor and verify recorded data at the facility level with the support of M&E Officer
-Together with District Technical Adviser, and other stakeholders, develop and strengthen HIV Testing Services (HTS), referral system, linkage to care, patient tracking and tracking system to ensure effective linkage to and retention to care to achieve targets in support of the 95-95-95 strategy as well as Index testing and partner notification.
-Ensure that counsellors provide HTS at specific sites and documenting activities appropriately,
-Ensure improved knowledge, skills and performance of counsellors at the facilities
-Coordinate, compile monthly, quarterly and annual reports and ensure timely submission
-Participate in SIMS visits and other donor (COSASA) and/ or EGPAF management team visits.
Paballong HIV/AIDS Centre 2012 - 2016
HTC/VMMC Senior Counsellor
-Provision of HIV testing and counselling
-Linked individuals and their families to appropriate HIV treatment care and support
-Provided health education on basic TB and HIV treatment, MMC, PMTCT, PEP and PrEP
-Established and ensure screening community ART group
-Training CAG groups
-Supported PLHIV with HIV/AIDS and ensured their involvement in HIV/IADS issues
-Provided adherence counselling and Psychosocial support to HIV/TB co-infected patients and their DOT supporters
-Monitored TB screening and referral of all the suspects
-Monitor adherence and identification of non-adherence using monitoring tools
-Conducted community mobilization and ensured community education and awareness of HIV/AIDS issues
-Identified patients that missed their appointments and track them with the help of VHWS
-Developed and oversee treatment plans for clients; advise of nutrition, home-based care and further infection
-Maintained records of clients served and compile monthly and quarterly reports to Ministry of Health
-Conducted trainings and workshop and developed training manuals on trauma awareness and Gender Human Rights in HIV/AIDS education
LENEPHWA 2012-2012
Consultant
Conducted and developed a training manual for LENEPHWA on psychosocial support, health care referral and nutrition
-Capacitated caregivers on psychosocial support and the importance of psychosocial support to OVC.
-Familiarized caregivers on the stages of a counselling relationship from the first meeting, discussing the problem to helping a child choose a solution; and focusing on the primary goal of building trust with the child.
-Equipped caregivers on each stage of development that affects the child and helped them on the best communication with children of different ages.
- Trained caregivers on the rights of the children.
-Assisted caregivers with realizing their own strengths and weaknesses in order to help them develop into excellent lay counsellors.
-Build caregiver’s skills on nutritional support to PLWHAs and OVC.
Lesotho Youth Federation 2011 -2011
Youth Ambassador
-Provided correct information and skills needed to behave responsibly and remain safe throughout adolescence to young people
-Developed Peer Knowledge, attitudes and Skills enabling adolescent to be responsible for and protect their own health
-Recruited youth out of school for peer education sessions
-Ran or Co-facilitating peer education sessions
-Referred youth to clinical services or other services when necessary
-Kept and maintained day to day records of reached youth and demonstrating results on agreed targets
-Documented lessons learnt and sharing best practices
EDUCATION
National University of Lesotho
Bachelor of Arts in Pastoral Care and Counselling
TRAININGS/SHORT COURSES
Communication and Management course
Provided by Ariel Academy
eMTCT guidelines
Facilitated by Ministry of Health - 2021
Safe and Ethical index testing services Facilitated by Ministry of Health - 2020
Index testing and partner notification facilitated by PSI and MOH - 2019
Enhancing HIV/AIDS support and gender education
Facilitated by Canadian Churches in Action, Southern African AIDS Trust and frayintermedia - 2014
Trauma Awareness, Healing and Reconciliation
Facilitated by ST Augustine College of South Africa and Mennonite Central Committee - 2014
VMMC Training facilitated by Jhpiego - 2013
TB and HIV/AIDS
REFERENCE
Dr Mashao Makhele - MOH
Miss Mpeoane Phooko - EGPAF
PPIO
Mooka Tsoeu-EGPAF
PPIO
56404279
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