Customer Service Representative
Resume:
Tanika Mckinlay
** * ********* *****, **, Springvale, ME, 04083, US
***********@*****.***
I am currently looking for a position where I am more satisfying to my family needs and wants I am currently doing schedules for 15-20
employees, inventory, training,
Team management
ServSafe
Relationship development
Food preparation
Budgets
First Aid/CPR
Operational improvement
Customer service
Communications
Supervision
Organization
Project organization
MS Office
Team building
Business operations
Some college (No degree)
Lawrence High School - Lawrence, MA
cNA - CNA
School of Nursing - Boston, MA
Manager of Dunkin Donuts - January, 2001 to January, 2005 Belinda - Sanford, Maine
Quickly distributed food to the wait staff in order to provide excellent customer service. Kept the food preparation areas clean, sanitized, and well-organized. Kept the food preparation areas clean, sanitized, and well-organized. Wiped down counters and sanitized equipment to keep the food prep and dining areas clean. Processed payments and counted change to complete transactions. Maintained effective supply levels by counting, monitoring, and reordering food and dry goods. Promoted customer loyalty by efficiently handling food and service complaints. Performed shift change tasks to keep the store organized and efficient each day. Double-checked orders for accuracy and bagged meals for transport. Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
Restocked condiments, beverages, and supplies while keeping the service areas clean. Professional Summary
Skills
Education
Work History
Sales and service representative - January, 2006 to January, 2008 Auto care - Lebanon, ME
Increased customer satisfaction ratings by providing valuable insights into customers' needs and expectations.
Followed up on shipping statuses and expedited orders with customers and retail buyers. Prevented key account losses by investigating discrepancies and taking corrective action. Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis. Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service.
Kept meticulous records of all customer accounts, including actions taken, issues resolved, and data. Including but not limited to repo of vehicles schudling repairs and service dates and times Looked at customer account information to figure out what was wrong and how to fix it. Provided quick, friendly, and knowledgeable service for routine questions and service complaints. Managed on-site customer service representatives and developed, implemented, and monitored programs to maximize customer satisfaction.
Took multi line inbound calls per day and directed them to the appropriate people or departments. Talked to customers to figure out the best ways to solve service and billing issues. Used to complete tasks, which resultes varried
Used [Software] to complete [Task], which resulted in [Result]. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Was in charge of the warranty counseling process in order to keep costs under control. Investigated technical issues using my knowledge base and personal experience to complete timely resolutions.
Processed vendor and supplier payments on a weekly basis. Meticulously entered and processed customer orders, as well as followed up on open tickets to coordinate deliveries and resolve issues.
Line worker - January, 2007 to January, 2008
Bacon Felt Co Inc. - Rochester, NH
Assistant Manager Dunkin Donuts - January, 2022 to Present Cafua Management - Methuen, MA
Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments. Took corrective action by reducing financial inconsistencies, cutting costs, and eliminating system flaws through efficient [Action].
First Aid/CPR Certified
ServSafe
Resolved product issue through consumer testing.Increased sales Documented and resolved issues which led to an outcome that all were able to agree .Increased sales Documented and resolving issues with schudling and inventory and customer needs and wants Supervised team of 22 staff members.Used Microsoft Excel to develop inventory tracking spreadsheets. Increased sales
Documented and resolving issues with schudling and inventory and customer needs and wants Supervised team of 22 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets. Certifications
Accomplishments
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