Customer Service General Manager

Michelle Collins

912-***-**** (Home)

912-***-**** (home)

*** ***** ** *** **

Douglas GA, 31535

******************@*****.***

Dynamic 17+ year professional career leading daily operation of fast paced food operations within the restaurant and contract food service industries. Strong qualification in personnel development, team building and team leadership. Effective motivator, trainer, and mentor. Dedicated to continuous improvement in quality, productivity, efficiency, and customer service. Core competencies.

OPERATIONS MANAGEMENT

Scope of responsibilities is diverse and includes planning, budgeting, expense control, recruitment, staffing, scheduling, procurement, inventory control, menu planning, pricing, facilities management, and customer service/guest relations. Direct and decisive with ‘hands on” management style.

Result: Contributed to solid cost reductions and revenue/profit growth.

CUSTOMER RELATIONS

Manage ongoing relationships with key customers. Coordinate the planning, development, and delivery of customized service programs. Advise regarding customer contract negotiations and the allocation of personnel, budgets, and resources.

Result: Recognized throughout career for outstanding customer service and relationship management skills.

HUMAN RESOURCES AND TRAINING

Direct up to 30 staff members responsible for food preparation and service delivery. Plan staff schedules to ensure adequate man power coverage. Coordinate employee training and design/implement incentives and other motivational programs to enhance customer service competencies.

Result: Consistently improved and strengthened customer relations and retention.

PURCHASING, VENDOR RELATIONS, AND INVENTORY MANAGEMENT

Plan, budget, and manage all purchasing, inventory and stock replenishment programs. Concurrently, source and select vendors, negotiate terms and conditions, and implement vendor quality standards.

Result: Consistently maintained costs at or under budgeted projections.

BUDGETING AND FINANCIAL AFFAIRS

Participate in the planning development administration and management of annual operating budgets valued at up to $300,000 annually. Evaluate personnel, supply, equipment and material requirements to assist in budget planning and forecasting for multiple operating locations.

Result: Consistently managed operation to within 97% of budgets.

EMPLOYMENT HISTORY

Sept 2019- present Zaxby’s Douglas, GA

AGM

2016 – August 2019 Wendy’s Douglas, GA

General Manager

2015 - 2016 3D Solution Alma, GA

QC Coordinator

2007 – 2014 Richmond Baking Alma, GA

Production Supervisor

2005 – 2007 Milliken-Swing Shift Nicholls, GA

Machine Operator

1999 – 2005 Taco Bell Douglas, GA General Manager, One Location

1995 – 1998 Pizza Hut Douglas and Dublin, GA

General Manager, Two Locations

1998 – 1994 Hardee’s Douglas, McRae,

General Manager, Three Locations and Eastman, GA

1994 – 1995 InterMetro Douglas, GA

Machine Operator

1983 – 1990 Campbell’s Soup Douglas, GA

Utility Operator

AWARDS

1991 “Million Dollar Store Award” – Hardee’s

1995 Ben Hill Irwin Technical Institute Team Leader Training

1997 “Boss of the Year” – Pizza Hut

2001 “Walk the Talk” Award – Taco Bell

2002 “I Think I Can! I Think I Can” Marketing Award – Taco Bell

2002 Top 20 BSC Award – Taco Bell

REFERENCES

Keith Buckin – Production Manager/Richmond Baking – 912-***-****

Jerry Lady – Plant Manager/Richmond Baking – 912-***-****

Lisa Waldron – Human Resource Director/Richmond Baking – 912-***-****

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