Edward Hargaden O’Donnell

*** ****** ***

Towson Maryland 21204

H: 443-***-****

C: 443-***-****

adx4gd@r.postjobfree.com

Objective: To bring comprehensive knowledge and experience to professional companies, agencies and organizations. I am seeking new opportunities for professional growth and development. I bring experience, leadership, integrity, intelligence and passion to any team.

Career Summary: Astute Customer Service and Security Officer professional with comprehensive experience. Proven ability to remain mentally alert and proficient at all times in high stress situations and environments. Proven ability to adapt to new work surroundings, environments and evolving policies and procedures. Extensive experience including but not limited to working with clients and managing accounts, handling cash, sales, working with law enforcement, armed security, conducting surveillance, exercising proper self-defense and crises intervention tactics and techniques, guarding VIPs, apprehending and subduing threats, escorts including transports to and from medivac to hospital, conducting investigations, writing and submitting reports, identifying fraud in banking, debt recovery, skip-tracing, operating alarm systems and computer systems for cameras and door locks. Operating various patrol vehicles for work duties. Consistently providing a strong security presence to instill an atmosphere of safety and deter potential threats. Consistently providing excellent professional customer service. Extensive professional training in advanced handgun tactics and instruction, Handcuffs, Baton and OC Spray, advanced security weapons training, first aid, AED, lifeguarding, private investigations and surveillance techniques, firearm Range Safety Officer. Fingerprinting detection. Significant relevant accredited college education credits including political science, international law and banking, cyber security, forensics, criminal justice, information science and government. Comprehensive completion of relevant FEMA education classes. I have experience handling cash and coin as working a register at retail stores as well

Highlights:

-Awarded for perfect attendance, and recognized for contributing substantial consistent overtime as needed. Promoted to Account Manager 2 within first year.

-Recognized multiple months as the top performer in resolving customer’s accounts.

-Harford Community College Dean’s list Spring and Fall semesters 2018 and Spring 2019

-Baltimore County Community College Dean’s list and Honor Roll 2021

-Made policy suggestion improving standard security protocol procedures for prisoner patient checks at the hospital in response to major incident. Policy suggestion was made to security manager, submitted to human resources, approved and enacted.

-Promoted to Officer In Charge following first year of security work.

-Volunteered and served as physical security for the January 2017 Presidential Inauguration Swearing-in ceremony in Washington D.C. Worked with United States Secret Service and TSA to help resolve significant incident. Successfully completed a thorough Secret Service background check and obtained security clearance.

Employment Experience:

Bank of America – Hunt Valley, MD Account Manager II – May 2007 through May 2008 – Customer Assistance Department – Loss Prevention/ Risk Management. Managed a multi-million dollar portfolio comprised of credit card accounts and lines of credit. Verified identities, received and processed payments with credit card and checking account information. Mitigated losses by negotiating various payment options including account balance settlements and interest rate adjustment programs. Identified fraud and accounts of high risk. Utilized lead contacts methods. Analyzed credit bureaus, financial records and business listing information. Referred accounts to arbitration. Promoted to Account Manager II in January 2009. Consistently reached or exceeded personal and team goals on a monthly basis. Awarded for perfect attendance.

2nd Swing- Golf retail store sales and customer service experience. Assisted customers in meeting their desires and needs pertaining to new and used golf equipment and accessories. Successful sales agent. Very knowledgeable on all products and services. Responsibilities included cashier, managing database of inventory, handled shipping, equipment repairs and recommended fittings.

Protective Service Officer (PSO) and Campus Security Authority for Broadway Services Johns Hopkins Hospital – Providing professional physical security presence through active observation and situational awareness strategies, monitoring activity, notetaking and reporting. Patrolling and employing crises intervention techniques. Equipped with baton and O.C. spray.

ICS Security- Armed Security Guard Officer at Hotels, Apartment Complexes, events, housing etc. Loss Prevention. Providing security for Hyatt Regency alongside Baltimore Ravens players. Officer in Charge at multiple locations.

Stevenson University- Flex Security Officer- November 2016 to July 2017 - Provided general security for the Stevenson University campuses. Manned and operated main entrance gate arm security office. Directed traffic and parking. Conducted video camera surveillance. Utilized computer system to electronically manage access of entrances and exits. Manually secured gates, doors and windows. Utilized a list of security codes for entrances, exits, Light Guard alarm system and fire panels. Secured archives and I.T. equipment. Conducted investigations and wrote reports. Took photographs, created and saved digital files. Assisted maintenance, facilities, and alarm technician. Synched personal phone and email accounts with network to ensure immediate reception of all relevant notifications and updates. Worked with police, fire fighters, inspectors and contract security personnel. Surveyed the condition and ensured the proper working order of all fire extinguishers, light fixtures and alarm systems. Provided security for graduations, college fairs, political meetings, parties, plays, special events and sporting events. Patrolled on foot and mobile. Logged in and released property from the lost and found. Provided escorts for students, visitors and staff. Provided vehicle assistance including hot shots and tire maintenance. Posted notifications pertaining to delayed or canceled classes. Responded to burglary incidents. Investigated possible terrorist threat radio call. Reserved parking for faculty and events. Offered general suggestions for improvements to colleagues and supervisors.

Assured Protection Security- Security Officer- January 2016 to January 2017. Worked as a courtesy and security officer for a contract security company providing security for banks, malls, town centers, businesses and construction sites. Responsibilities included, directing traffic, making and recording regular guard tour checks. Patrolling on foot and mobile. Working with loss prevention, superintendents, store managers, property management, environmental services, EMTs, police, alarm technician, inspectors and contractors. Setting up and providing security for events. Guarding V.I.P.S. training new officers. Conducting surveillance on foot, mobile and video cameras. Taking and saving photographs. Operating and overseeing deliveries at loading docks. Conducting investigations and writing reports. Writing maintenance work orders. Issuing parking and barring notices. Enforcing towing for violators. Completing daily activity logs. Logging in and out all visitors, printing ID badges, protecting high level security networks and valuable hardware, learning and memorizing building operations procedures from manuals, attending meetings, offering general security and policy suggestions for improvement to management, and being Officer In Charge and Site Supervisor.

University of Maryland- St. Joseph Medical Center -Towson, Maryland- Security Officer- January 2013 through January 2016. Provided security throughout the hospital premises. Responsibilities and experience included being Officer in Charge, working front desk/base. Operating and monitoring security cameras. Answering phones. Patrolling on foot and mobile. Conducting surveillance. Assessing potential threats. Responding to alarm systems. Handling combative individuals including hands on techniques as well as application of restraints and seclusion. Removing violators from premises. Monitoring prisoner patients. Assisting patient transfers from helipad. Conducting investigations. Writing and submitting incident reports and work orders. Creating and attaching saved electronic files including photos and video. Opening and securing entrances and exits. Securing and releasing personal property. Issuing, activating and maintaining hospital passes and ID cards. Completing daily activity logs, prisoner check logs, personal property logs, lost and found logs and parking notices. Ensuring the log and record of all contractors and representatives. Moving medical records, lab samples and other protected information. Data entry. Transporting and escorting staff, visitors and patients. Assisting Building Operations, Fire department, Paramedics, EMTs, Police, Facilities, Transportation, Registration, Parking, Environmental Services, Supply Chain, medical staff, Medical Records, contractors, I.T. and hospital supervisors. Checking in and storing visitor’s firearms in safe. Overseeing deliveries at loading dock. Providing vehicle assistance including hot shots, gasoline, and air for car tires. Training new officers. Protecting privacy of patients in accordance with HIPPA. Regularly providing wheelchair assists. Attending regular department meetings. Making policy suggestions to colleagues and supervisors. Consistently completing all education, certification and qualification requirements on time. Moving hazardous materials according to proper safety and HAZMAT procedures. Regularly surveyed the condition and function of all light fixtures, fire extinguishers and alarms systems. Paying special attention to patient care, psychiatric ward, storage areas, ER and labor and delivery.

UPS - Sparks, Maryland – December 2011 to January 2012-Worked as a seasonal Driver Helper. Helped organize, pickup, deliver and obtain signatures for packages being shipped to residential and business destinations in a high volume, fast-paced environment. Took precautions to protect packages from bad weather and loss. Worked with multiple drivers to ensure timely completion of all deliveries.

Education:

Harford Community College –AA Degree expected 2020

Towson University – Political Science – 2006 to 2008

More than 90 Accredited College Credits Completed

Graduate of the 38th Baltimore County Police Citizens Academy

Graduate of the Harford County Sheriffs 26th Citizens Academy

FEMA Independent Study Education Courses Successfully Completed:

•Fundamentals of Criminal Intelligence (AWR-315) (enrolled)

•IS-100.b Emergency Incident Response

•IS-916 Anti-diversion and Theft

•IS-914 Detecting Adversarial Surveillance

•IS-907 Active Shooter Response

•IS-906 Workplace Security Awareness

•IS-912 Retail Security Awareness

•IS-915 Protecting Critical Infrastructure Against Insider Threats

•IS-90021 Implementing Critical Infrastructure Security and Resilience

•IS-0033.18 Initial Ethics Orientation

•IS-240.b Leadership and Influence

•IS-241.b Decision Making And Problem Solving

•IS-2600 National Protection Framework

•IS-0242.b Effective Communication

National Center for Biomedical Research (NCBRT) LSU with Department of Homeland Security training courses:

AWR-324: Biological Incidents Awareness: COVID-19

AWR-122-C: Law Enforcement, Prevention and Deterrence of Terrorist Acts

AWR-219-C: Site Protection through Observational Techniques

National Sheriffs Association:

Law Enforcement Dog Encounters Virtual Training

Volunteer Work:

•2017 Presidential Inauguration Washington D.C.

Strengths and skills:

-Security Professionalism

-Microsoft Office

-Consistent Goal Achiever

-Determined

-Results oriented

-Clean Background and Diving Record

-Natural Supervisor

-Responsible

-Excellent shooting accuracy

-Motivated

-Personable

-Excellent communicator

-Physically fit, weightlifter, runner

-Team player

-Self-defense martial arts

-Works well independently

-Works well with management

-Respectful, courteous, polite

-Committed to honesty, integrity and fairness

-High energy, enthusiasm

-Consistently reliable and on time

-Excellent report writer

-Available for overtime

-Problem Solving

-Dependable

-Focused

-Attention to detail

-Great Investigator

-Ethical

-Insightful

-Hard working

-Intelligent

Interests:, Investing, finance, Insurance, credit, law enforcement, banking, business, economics, physical security, golf, nutrition, fitness, health, sports, travel, carpentry, landscaping, history, current events, family, travel, music, charity, hiking, hunting, I.T., cyber security, public safety, art, photography and video, biomed, politics, international relations, national security, antiterrorism, science, philosophy, ethics, law policy, investigations,, philosophy, business, intelligence careers, government, policy, Executive Protection, renewable energy, architecture, technology,

Contact this candidate