Team Member Customer Service
Resume:
REBECCA PETERSON
adx4fo@r.postjobfree.com
SUMMARY
Experienced business manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Creative professional with extensive project experience from concept to development. SKILLS
• Operations management
• Results-oriented
• Financial records and processing
• Excellent communication
• Computer proficient
• Problem solving
• Client-focused
• Training and development
• Project Management
• Customer Service
• Retail Management
• Critical Thinking
EXPERIENCE
10/2019 to 8/2022 Overnight Team Lead
Walmart Super Center -Tooele, Utah
• Maintained team efficiency by strategically delegating nightly tasks, monitoring output and efficiency, and rewarding positive contributions.
• Motivated employees to success, pointed out areas of improvement, and teach employees the skills to optimize performance and complete their tasks.
• Oversaw the hiring process of my employees and prepared employee’s schedules and tasks.
• Completed quarterly evaluations for my team.
01/2005 to 10/2019 Owner Manager
B2J Arts LLC. / Wicked Water Works LLC. Tooele, Utah
• Optimized inventory costs by seeking out reliable vendors and setting up fair contracts.
• Completed frequent reviews of company services and finished products to achieve a high standard of quality.
• Devised successful promotional plans to enable growth in business revenue and customer numbers.
• Motivated team to accomplish business goals, overcome challenges and exceed objectives.
• Improved employee engagement by conducting training classes, holding personal meetings, and leading special workshops.
• Planned and executed special events and trade shows that assisted clients in raising over $60,000 and establishing community recognition.
• Computed, recorded, and proofread data, records, and reports.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Communicated with customers, employees, and other individuals to answer questions and explain information.
• Managed fundraising to start and grow business.
• Created and executed marketing/PR campaigns, including new product introductions and existing product development.
• Performed heavy bank reconciliations and cash flow statements.
• Calculated, prepared, and issued bills, invoices, and account statements according to established procedures.
• Collected, tracked, and organized data to evaluate current business and market trends.
04/2010 to 12/2012 Salesclerk
Walmart Super center Tooele, UT
• Responded to customer questions about products and services.
• Put new merchandise on shelves and racks in attractive arrangements.
• Maintained front check out area in a clean and organized fashion.
• Scanned merchandise bar codes and bagged items using appropriate strategies for each type.
• Replenished merchandise shelves with items from the stockroom.
• Organized the store by returning all merchandise to its proper place. 06/2005 to 02/2010 Presentation Team Member
Target Salt Lake City, UT
• Maintained visually appealing and effective displays for the entire store.
• Processed shipments and maintained organized stock shelves.
• Oversaw all daily operations of two store locations.
• Marked clearance products with updated price tags.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• Kept the showroom clean and maintained neat, orderly product displays.
• Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers.
• Worked as a team member to provide the highest level of service to customers. EDUCATION AND TRAINING
2017 Associate of Applied Science: Business Management with an emphasis in Event Planning
Stevens-Henagar College-Ogden Ogden, UT
Dean's List Honoree 2016
3.98 GPA
Major in Business Management
Minor in Event Planning
Honor Roll 2017
Completed coursework in Accounting, Event Planning and Quick books Online
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