Program Manager Project Management

MICHAEL F JONES

Greater Denver, CO adx4ev@r.postjobfree.com 303-***-**** linkedin.com/in/audiomike KEY ACHIEVEMENTS

Solutions driven Program Manager with extensive experience in planning, development, continuous improvement, strategic implementation and the execution of Projects & Programs.

Managed the deployment and operations for the IBM Sametime product from concept to use by 400k+ users globally with an annual budget of $15 million. Including the oversight of a team of 20 global resources.

A proven leader who can easily conceptualize and execute program vision from start to finish.

Developed the Disaster Recovery program for a regional healthcare system that included 700+ applications across 9 hospitals, 100+ clinics and two large data centers.

Developed DR Policy & Processes according to NIST standards working closely with Audit to meeting JCAHO compliance.

Demonstrated ability to manage complex milestones while adapting to changes and shifting priorities.

Able to lead international, cross-functional teams.

Turned a failing contract for a major healthcare device manufacturing company around to the point where it was not only successful but its success led to the resigning of a major contract extension.

Experienced in managing professional services/consulting accounts and projects for Fortune 500 companies. SUMMARY OF SKILLS

Business – IT Management Knowledge:

Executive Communications Leading Global On-Prem/Virtual Teams

Cross-organization Stakeholder Collaboration Coaching/Mentoring/People Development

Problem and Change Management Requirements/Use Case Development

Program Management Risk Management

Agile-Scrum Project Management/SDLC Controls & Compliance

Test-Driven Development Vendor Selection & Management

Business Continuity & Disaster Recovery JCAHO Joint Commission auditing

NIST Standards Process Documentation Creating Policy CERTIFICATIONS

Project Management Professional (PMP), PMI

Certified Business Continuity Professional, DRI

Certified Scrum Master (CSM), Scrum Alliance

ITIL, AXEOS

SIX SIGMA, Denver, CO

IBM Leadership Certified, IBM

MS AZURE Fundamentals, Microsoft Corp., In Progress M365 Fundamentals, Microsoft Corp., In Progress

Michael F Jones adx4ev@r.postjobfree.com 2

PROFESSIONAL EXPERIENCE

Kaiser Permanente, Centennial, Colorado

Service Delivery Program Manager March 2021 – Present

Initiated vendor continuous improvement, efficiency improvement, and process standardization and managed service delivery for the Kaiser Delivery organization, reducing vendor engagement risk.

Drove down controls non-compliance by implementing new processes across the IT organization.

Responsible for the evaluation of Capacity Risk to ensure that service delivery is not impacted.

Led the project to implement compliance controls processes and reporting for our organization, across 1000+ applications and 20,000 servers. Driving the metrics from red (non-compliant) to Green.

Oversight of vendor engagement risk collaborating in the creation of new SLA and KPI metrics ensuring that SOWs are created and adhered to, as well as ensuring that SLAs are being met.

Led successful project management and deployment of Chatbot implementation decreasing ServiceNow incident counts. On track to reduce ticket counts by 2,620 tickets, saving 1,515 resource hours annually, across 6 chatbots.

SCL Health, Broomfield, Colorado

Business Continuity and Disaster Recovery Manager July 2015 – January 2021

Successfully created the Enterprise Disaster Recovery program managing a team that supported 9 hospitals, over 100 clinics across two dedicated data centers. Resulting in a drastic reduction in the number of hospital diverts due to outages and a corresponding lack of downtime procedures.

Responsible for the direct management of the DR team and the implementation of day-to-day functions related to overall Business Continuity and Disaster Recovery.

Created DR Plans and Procedures for 700+ applications according to NIST standards.

Worked closely with the Emergency Management team to ensure that our BC/DR objectives were in alignment with the needs of the enterprise.

Developed DR Policy & Processes according to NIST standards working closely with Audit to meeting JCAHO compliance.

Performed oversight of DR tests and fault-tolerant exercises for cloud and on-prem environments.

Created the cross-organizational BC/DR steering committee to communicate best practices.

IBM, Boulder, Colorado

Program Manager January 2013 – March 2015

Global Program Manager for the Americas Group responsible for Quality and Compliance Management.

Responsible for the deployment of Global Compliance Tools and ITSM for IBM Commercial accounts.

Led Vendor Continuous Improvement, standardizing and improving processes, SLA Management and Performance as well as efficiency Improvement.

Partnered with vendors to define and manage Service Definition, Monitoring Vendor Turnover, SOW Creation, Negotiations, and Change.

Reviewed/approved project plans for conformance to program strategy, plan and schedule.

Drove the resolution of program issues with cross-functional teams. Michael F Jones adx4ev@r.postjobfree.com 3

IT Manager (people manager) March 2011 – January 2013

Performed as the Senior IT Manager of a team of 80 PM’s, overseeing commercial project management, including strategy, user experience, design, and development in producing projects within scope, schedule, and budget.

Successfully supported contractual project deliverables for 20+ commercial accounts across the U.S.

Interfaced with the Customer and Account Teams to facilitate staffing and coordination of deliverables.

Acquired broad account experienced including large healthcare customers in addition to accounts in the Telephony, Banking, Transportation and state Governmental Agencies. Program/Project Manager January 2002 – March 2011

Directed an on and offshore team of 20 resources in managing the Sametime Instant Messaging platform of applications, successfully delivering to an operational budget of $15 million/year.

Primary interface with the CIO's office to ensure that the service contracts with the Service Delivery Center, were met as well as being responsible for the annual financial planning.

Defined scope, developed cross-functional program plans, drove program to completion, and ensured that the product or service was delivered on time and met the business strategy and goals.

Built relationships with global stakeholders, across competencies, regarding changes and projects that were occurring in the Commercial Project Management environment.

Established the Asia Pacific Help-desk in Kawasaki, Japan, as well as the NOC in Greenwich, Ireland. ADDITIONAL RELEVANT EXPERIENCE

IBM - Service Delivery Manager

EDUCATION

Master of Applied Science (MAS), Technology Management University of Denver, Denver CO

Masters Certificate in Project Management

George Washington University, Washington, D.C

Bachelor of Science (BS), Computer Information Systems Metropolitan State University, Denver, CO

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