Security Officer Customer Service

Working Site: LOAMS OFFICE - DAMAC PROPERTIES – Park Tower Building:

A strong understanding and knowledge of computer, network, and security systems.

Monthly, Weekly Trackers with MS WORD, EXCEL, POWER POINT - Micro Soft Teams & MS Dashboard

Configuring security systems, analyzing security requirements, and recommending improvements.

Consulting with staff, managers, and executives about the best security practices and providing technical advice.

Raising the violations through Sales Force against the community Rules & Regulation By Damac.

Raising the site MEP, Soft Services issues from the sites using the CAFM.

Coordinating with ANPR System Control room for customer complaints and manual complain rectifications.

A high knowledge in HIK-Central & Web Client Application.

Raising the Breach Notices against the Service providers with respect to the KPI/SLA and PMS Monitoring Sheets.

checking daily Standard Grooming pictures of security guards through whatsapp group

Daily Manpower monitoring from all over sites through MS Forms.

Making Daily Report of Attendance (Contractual vs. Actual Report).

Verifying Service Provider Tax Invoices with Attendance sheets

File documents in physical and digital records

Assists in reporting telephone equipment or service complaints and problems.

Assisting callers in identifying needs and then routing calls appropriately.

Following the escalation flow by DAMAC- through telephone to management if any Incident/Accident happening in sites.

Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers operational hours.

Security Officer (Team Leader)

G4s Secure Solution [10/06/2021 – 22/12/2022]

Country: Dubai, United Arab Emirates

Working Site: AMAZON WAREHOUSE DDB-6 – Ras Al Khor

Loss Prevention, doing investigations about Loss / Damaged / Stolen Shipments

Monitoring access to properties

Be a visible deterrent to crime

Taking action in emergency situations

Contacting and communicating with the authorities

Identifying suspicious behavior

Operators include monitoring the CCTV surveillance system; maintaining daily logs, shift reports, and incident reports

Identification and reporting infractions and law breaching activities.

Telephone Operating, forwarding email to the security management FAWAD KHAN

Phone No. : (+971) 50 - 2762602 Nationality: Pakistani Date of B irth: 13/01/2000 Gender: Male

E - mail: adx4ek@r.postjobfree.com Whats A pp : +971********* LinkedIn : www.linkedin.com/in/fawadkhan930 Instagram : fawad.hkhan93 0 Facebook : www.facebook.com/fawad.hkhan930

Address: Al Waha Street Eiffel Accommodation 3, Al Qouz 3, Dubai (United Arab Emirates) ABOUT ME

Looking to pursue a challenging role where I can utilize my sk ills and experience in best favor of organization which will ultimately help me and my organization to grow exponentially and to make use of my interpersonal skills to achieve goal s of a company that focuses on Customer satisfaction and customer experience .

WORK EXPERIENCE

Security Administrator / Control Room Operator

G4s Secure Solution [23/12/2022 – Present ]

Country: Dubai, United Arab Emirates

Security Officer

Al-Raed Building Security Services LLC [11/10/2019 – 04/04/2021] Country: Dubai, United Arab Emirates

Working Site: Emirates Post Group – Al-Badaa

Customer Services

Taking action in emergency situations

Contacting and communicating with the authorities

Identifying suspicious behavior

Telephone Operating

Authorize entrance of people and vehicles. Inspect and patrol premises regularly.

Monitor surveillance cameras &access to properties

Operators include monitoring the CCTV surveillance system; maintaining daily logs, shift reports, and incident reports

Inspect and patrol premises regularly.

Photographer and Graphics Designer

Neelam Photography and Graphics Designing [04/02/2016 – 13/09/2019] Country: Pakistan

Skills and Qualities:

Photo editing, Retouching, ID card and visiting card creating and Printing, Email and Scanning

Graphic Designing, Brochure creating, Composing, Documents preparing

Digital ID Cards, Mugs, T-Shirts Printing, School/Colleges Student Cards, Group Photography and Banner Printing. EDUCATION AND TRAINING

My Digital Skills :Adobe Photoshop / Corel Draw / ID Card Printing / MS Office / Microsoft Excel / Documents Controller / Customer Service / Counter Staff / Written and Verbal Communication / Front Desk / responsible skills gained through my experience as receptionist / ANPR Camera

Bachelor of Arts

Gomal University [04/03/2020 – 07/04/2021]

Address: RV9W+GVJ, Deira Ismail Khan Khyber Pakhtunkhwa, 29111 Deira Ismail Khan (Pakistan) Intermediate

New Muslim College [08/08/2016 – 07/04/2018]

Address: Mardan Road, 24420 Charsadda (Pakistan)

CERTIFICATE & ACHIEVEMENTS

www.gu.edu.pk

SIRA www.sira.gov.ae

Security Industry Regulatory Industry [03/11/2019 – 07/11/2019 ] Address: Tunis St - opposite to Etisalat Academy Muhaisnah 2, 0000 Dubai (United Arab Emirates) NSI

National Security Institute [03/10/2022 – 05/10/2022] Address: Yas Island, 0000 Abu Dhabi (United Arab Emirates) MS Office Course

Professional Institute of Technology [16/11/2016 – 05/01/2017] Address: Tangi Road Charsadda, 24420 Charsadda

LANGUAGE SKILLS

nsi.ae

Mother Tongue(s): Pashto Urdu

Other Language(s): English, Arabic

DIGITAL SKILLS

Contact this candidate