Jennifer P. Seitzinger

Levittown, PA *****

Cell: 267-***-**** – email: adx4ed@r.postjobfree.com

Analyst/ Investor Accountant / Document and Process Auditor Dedicated mortgage servicing and subservicing professional seasoned in several facets of the mortgage industry including: Investor Reporting /Accounting, Process Validation, Complaints trending and root cause analysis. SKILLS/ ACCOMPLISHMENTS:

Prompt discovery and correction UPB, P&I, Interest, and Paid to date errors for newly boarded and current loans to maintain loan compliance

Drove down departmental defect rates for corporate score card by maintaining accurate and up to date reports for SLA and corporate policy standards

Experience using several mortgage servicing systems; Blackkight, Cenbase, MoveIt, SharePoint, Footprints, CCM

Proficient in MS-Office (Excel, Access, Outlook, Word, PowerPoint)

Continuously Exceed expectations of deadlines

Supervision of Offshore auditors

Write and audit corporate function policies

Experience with mortgage documents; title policy, note, mortgage, assignments, allonges, subordination.

EXPERIENCE:

Cenlar FSB, Ewing NJ ● December 2020- Present

Touchpoint Analyst – Borrower Experience

Conducts in-depth research of loan level accounts to identify root cause of borrower/client dissatisfaction

Utilizes various tools to assist in research such as call listening, interviews, data mining, policy and procedure review

Partners with business Subject Matter Experts (SMEs) to understand detailed processes impacting borrower dissatisfaction

Completes high level analysis of loan level research within assigned pipeline

Manages a pipeline of loan level cases to ensure productivity and quality expectations are met

Presents research and analysis results to process owners and leaders in the organization

Recommends enhanced business processes/solutions

Manages the tracking and reporting of all findings within the Touchpoint Analysis database and/or SharePoint

Provides daily, weekly, and monthly updates to management Cenlar FSB, Ewing NJ ● August 2017- December 2020

Investor Accountant II – Investor Reporting

Daily and monthly remitting, reporting of funds

Monthly reconciliations of accounts for the state housing and private investors

Determine causes of loan discrepancies to correct and upload to client website

Running daily balances for FHLMC accounts and private investors

Open, review, and complete corrections via CSR’s or utilizing tasks in BLACKKNIGHT for current and newly boarded loans.

Transfer of loans from warehouse to permanent investors

Prepare report packages for audits

Timely correction of reporting exceptions

Prepare wires to remit funds to investor

Ocwen Loan Servicing LLC, Fort Washington PA ● June 2014 – August 2017 Senior Analyst -Record Servicing- Process Control and Validation

Ensuring that responsibilities for meeting legal requirements and internal policies are incorporated into business processes

Auditing associate protocol to enforce company policies and procedures

Establishing compliance responsibilities, including an independent compliance function to set and maintain policies, procedures and standards

Comprised final monthly reports for all monthly auditors and collate results that are viewed by hundreds of associates including the Senior Vice President of Records

Provide detailed reporting for Final Document Management and Execution, Record Servicing Note Endorsement

Servicing Support, Contract Management, correspondence departments as well as outside vendors. Ensuring that responsibilities for meeting legal requirements and internal policies are incorporated into business processes

Decision maker regarding the acceptability of the file to ensure compliance of documents for losing/funding and reduce downstream deficiencies

GMAC/ Ditech, Fort Washington PA ● August 2012-2014 Field Auditor – Closed loans

Review, analyze, and correct documents within the pre-closed loan file to ensure document and system are in sync, as well as correct according to RESPA guidelines

Work with notes and uploaded documents of the processors, closers, title companies, and borrowers to clear all deficiencies within file and documents

Achieve daily goal on a consistent basis set by management

Request for tolerance cure refunds when required

Maintain a complete understanding of the Real Estate Settlement Procedures Act

Provide training tools to Operations Management Team by inputting detailed descriptions for RESPA violations into the company’s business portal

EDUCATION:

Certification in Software application – Cittone Institute, Mount Laurel, NJ Diploma – George School, Newtown, PA

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