Call Center Customer Service

Abdallah Hussein

Doha, Qatar ******@*****.*** +974********

Profile

• Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

• Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

• Committed to maintaining professional relationships to increase profitability and drive business results. Focused on improving call center times and quality of service with data-driven and hands-on approach.

• Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good record-keeping and report writing abilities.

• Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Employment History

Dec 2020 — Mar 2022

Sofia

Call Center at TELUS

Delivered exceptional customer service to every customer by leveraging extensive knowledge.

Top agent with high performance and dedication to work, as was in the promotion list to be a quality insurance position. Doha

Call Center at Malomatia

Education

Sep 2013 — Jun 2016

Doha

Tariq bin Zaid independent school for boys,

DOHA

High School

Jan 2019 — Jul 2022 New Bulgarian University

Skills

Highly responsible and

reliable

Effective Time

Management

Analytical Thinking

Skills

Ability to Work in a

Team

Leadership Skills

Ability to Work Under

Pressure

Good team player

Complex Problem

Solving

Analytical Thinking

Critical thinking and

problem solving

Languages

Arabic

English

Russian

Hobbies

calisthenics, anime,

socializing, sport,

longboard, reading,

psychology, learning

new skills seeker,

Mar 2022 — June 2023

Qatar 2022 call center, Hayya project for the FIFA world cup in 2022.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Learned and maintained in-depth understanding of the knowledge, in order to reach customer satisfaction. Top agent promoted to floor support and acting team leader followed by Quality position in the FIFA world Cup.

Promoted to Quality insurance position in HMC "Hamad Medical Corporation". Sofia Psychology "no degree"

Courses

Digital Marketing at Google digital garage

ABDALLAH HUSSEIN

14/10/2021

5GB S95 3J3 https://learndigital.withgoogle.com/link/1qsdpcedm9s

Contact this candidate