Administrative Assistant Cross Functional

Irene Wagner

Hyattsville, MD 240-***-**** *************@*****.***

EDUCATION

M.S. UNIVERSITY OF THE DISTRICT OF COLUMBIA

· Major: Psychology: Mental & Educational Counseling B.A. HOWARD UNIVERSITY

· Major: Communication

AREAS OF EXPERTISE

· Management, Oversight & Accountability

· Excellent Interpersonal Skills

· Process Optimization

· Communication & Coordination

· Organized & Resourceful

· Teamwork & Collaboration

· Flexibility & Adaptability

· Attention to Detail

· Time Management

· Multitasking

· Problem Solving

· Analytical & Critical Thinking

· Regulatory Compliance

· Process Improvement

· Project Management

· Stakeholder Relationship Management

· Operations Management

· Computer Software Proficiency

· Tech Savvy

· Microsoft Applications

PROFESSIONAL EXPERIENCE

CLIENT SERVICE COORDINATOR SOL COUNSELING & CONSULTING 2021 – PRESENT

· Ensures smooth and efficient workflows by managing operations calendars which includes prioritizing cases based on urgency and time-sensitive factors.

· Identifies and resolves operational challenges by collaborating with internal and external stakeholders to optimize processes and streamline operations while maintaining regulatory compliance standards.

· Leverages technology solutions and applications to review and analyze case files for new clients, ensuring operational compliance in regard to established protocols.

· Protects data integrity on behalf of clients and the organization by performing documentation control functions, which mitigates unauthorized access to sensitive information.

· Drives operational results by tracking program and project progress, evaluating associate performance, and providing subject matter expertise on project-specific matters. ASSISTANT DIRECTOR OF ACADEMIC DEVELOPMENT SPRINGBOARD COLLABORATIVE 2020 – 2021

· Coordinated team meetings with cross functional teams to discuss program and project updates, share relevant organizational information and communicate impactful feedback on daily operations.

· Demonstrated effective leadership skills by managing and overseeing team members with an emphasis on professional development and structured approaches to daily tasks.

· Encouraged cross-functional collaboration among team members within a fast-paced, constantly changing environment.

· Handled multiple projects simultaneously and worked cross-functionally with leadership to define project scope, set timelines, and facilitate seamless workflows.

· Analyzed student behavior and progress by applying in-depth knowledge of key performance indicators to measure milestone achievement.

· Evaluated curriculum success by comparing early and late-term student performance to determine positive or negative changes.

LEAD KINDERGARTEN TEACHER CELEBREE LEARNING CENTER 2018 – 2019

· Assessed the goals of curriculum objectives in order to develop engaging lessons that supported interdisciplinary learning and critical thinking among students.

· Gained an understanding of individual learning styles among students to address shortcomings in an impactful and effective manner.

· Tracked student progress and milestone achievement in comparison to curriculum standards and time- sensitive standardized testing.

· Built and strengthened relationships with parents and administrative staff to provide cross-functional student support.

HOMELESS LIAISON CASE MANAGER OPERATION KINGDOM 2017 – 2018

· Accurately documented cases regarding vulnerable populations in order to determine the appropriate level of care needed as well as applicable resources available to them.

· Provided consultative services to families and individual clients with an emphasis on treatment plans, mental health, and access to housing.

· Collaborated with organization members to relay case-specific information and ensure compliance with privacy laws and regulations.

ADMINISTRATIVE ASSISTANT DUKE ELLINGTON SCHOOL OF ARTS 2016 – 2017

· Assisted in the development and implementation of ongoing projects and programs by providing documentation, facilitating communication, and tracking project milestones.

· Created engaging age-appropriate lesson plans that complied with regional curriculum standards and encouraged interdisciplinary learning.

· Provided high-quality administrative support by maintaining operator logs, forms, and records, as well as managing correspondence between school administration and parents.

· Utilized analytical and problem-solving skills to review, categorize, escalate, and resolve internal and external issues as they occurred.

STUDENT PREP REPRESENTATIVE GROWING TOGETHER 2014 – 2016

· Leveraged key performance indicators to evaluate student reading progress on a semester-to-semester basis.

· Protected the organization’s assets by optimizing program budgets, ensuring maximum return on investment on behalf of internal stakeholders.

· Ensured total compliance with established safety procedures and government regulations.

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