Healthcare Support
Resume:
AMANDA
WINTERS
HEALTHCARE SUPPORT
WORKER
adx4c8@r.postjobfree.com
Washington, MO 63090
CONTACT
Detail-orientated healthcare worker
offers compassionate, quality care in
a variety of medical settings. Skilled
in evaluating patients' progress,
organizing patient records, and
providing emotional support. I am
looking forward to advancing my
career in a company that is
compassionate about the patient.
CAREER OBJECTIVE
Personal In-Home Caregiver
Cooperative Home Care, Union, MO
CNA
New Haven Care Center, New Haven, MO
EXPERIENCE
May 2020 - November 2021
Assisted a person with cerebral palsy with daily activities such as dressing, grooming, and feeding
•
Demonstrated excellent communication skills when interacting with both client and his family
•
Administered medications according to doctor's orders and
• documented results accordingly.
Monitored vital signs and reported changes to supervisors or medical personnel.
•
Performed light housekeeping tasks such as laundry, vacuuming, and dusting.
•
Observed client behavior for any signs of distress or changes in
• health status.
Physical activity through walks with his walker and other recreational activities such as going to the bird sanctuary in Eureka and the store to shop
•
Utilized problem-solving strategies when dealing with challenging behaviors.
•
• Kept abreast of new developments in the condition of Cerebral Palsy Provided emotional support to him during times of need or crisis situations.
•
Developed a trusting relationship with him and his family by maintaining confidentiality.
•
Transported clients to medical appointments, errands, and shopping
• trips.
Promoted independence among patients by helping them complete daily tasks such as baking cookies
•
Actively participated in continuing education courses related to personal caregiver duties.
•
Assisted with meal preparation and ensured proper nutrition was
• maintained.
Adapted easily to different environments while providing quality care.
•
July 2016 - December 2020
Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
•
Customer Service Specialist
Meraki Call Center, Washington, MO
Followed HIPAA regulations to maintain the confidentiality of sensitive medical and personal information.
•
Measured patient vital signs, recording body temperature, blood
• pressure, and heart rate.
Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
•
Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
•
Demonstrated strong communication skills when interacting with
• patients, families, and healthcare professionals.
• Kept up-to-date on all safety protocols related to the job role.
• Prepared residents for meals and assisted with feeding. Utilized PPE appropriately and followed patient safety and infection
• control guidelines.
Provided emotional support and companionship to residents during times of distress.
•
Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
•
Respected confidentiality of patient information at all times
• according to HIPAA regulations.
Developed trusting relationships and provided emotional support to patients and families.
•
Provided quality care to elderly patients in a long-term care facility setting.
•
Encouraged patient participation in activities designed for their
• physical and mental health improvement.
Maintained accurate records of patient care, condition, progress, and concerns.
•
Assisted with admission and discharge processes to provide continuity of care.
•
Exhibited compassionate attitude toward all patients regardless of
• age or disability level.
Completed in-service training and attended performance improvement meetings.
•
November 2019 - April 2020
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
Responded to telephone inquiries and complaints following standard
• operating procedures.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Implemented strategies designed to increase efficiency in the handling of customer inquiries.
•
Customer Service Representative
Centrinex, Lenexa, Kansas
Documented all interactions with customers accurately in accordance with established protocols.
•
Developed and maintained a working knowledge of internal policies,
• procedures, and services to appropriately address customer issues. Performed administrative duties such as data entry, order processing, billing inquiries, and account maintenance.
•
Investigated and researched issues to determine root causes and appropriate resolution methods.
•
• Assisted with mentoring new employees during and after training. Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
•
Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
•
Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.
•
Remained open to feedback from supervisor and peers to build and improve skill set.
•
• Met daily customer service quotas with a focus on quality. May 2013 - May 2018
Delivered personalized customer service relating to questions and
• promptly resolved basic problems on customer accounts. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
Assessed and evaluated customer needs to offer appropriate loan
• products.
Processed loan applications, reviewed credit reports, and made loan decisions.
•
Demonstrated success in overseeing loan applications from start to finish.
•
Ensured compliance with bank policies and procedures when
• evaluating loan requests.
Assisted in training new employees on loan origination systems used by the organization.
•
Developed and implemented strategies to increase customer satisfaction and reduce delinquency rates for loan products.
•
Processed customer payments and negotiated payment
• arrangements for delinquent loans
Built strong relationships with customers by providing exceptional service throughout the entire loan process.
•
Analyzed applicants' financial status and credit and property evaluations to determine the feasibility of granting loans.
•
High School Diploma
Washington High School, Washington, MO, US
EDUCATION
November 2000
SKILLS
• Call Centers
• Data Evaluation
• Inputting Claims
• Customer Service
• Customer Relationship Management
• Senior Leadership Support
• Effective Written and Verbal Communication
• Good Communication Skills
• Process Optimization
• Valid Driver's License
• Persuasive Techniques
• Problem Resolution
• Team-Building Exercises
• Excellent Written and Oral Communication
• High-Volume Call Environments
• Conflict Mediation
• Microsoft Office
• Accurate Recordkeeping
• Employee Training
• Social Media Knowledge
• Excel Spreadsheets
• Spreadsheet Creation
• Advanced MS Office Suite Knowledge
CERTIFICATIONS
• CNA Amanda (Nickelson)
• 150888 11/17/17
Contact this candidate