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Customer Service Corporate Security

Location:
Glenview, IL
Salary:
120,000
Posted:
July 05, 2023

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Resume:

ANDY BABALA, CPP

Glenview, IL ***** 630-***-**** adx4c3@r.postjobfree.com

CORPORATE SECURITY AND SAFETY PROFESSIONAL

Accomplished Corporate Security and Safety Manager with significant experience in security systems, emergency plans, standard operating procedures (SOPs), and budget planning and implementation. Establishes command center security systems with access control in multiple locations, creates national and international emergency plans for offsite events, and proactively updates SOPs based on changes in physical environments and staffing. Works on cross-functional team projects in process improvement building teams of proven leaders who can make invaluable contributions to planning and strategy. Bilingual, able to read, write, and speak Polish fluently.

CORE COMPETENCIES

Security System/Command Center Operations

Budget Planning/Analysis

Offsite Venue Security Assessment

Emergency Planning and Preparedness

SOP Execution and Development

OSHA Safety Compliance

New Equipment Selection/Implementation

Labor/Vendor Relations

WORK EXPERIENCE

CENVEO, Chicago, IL 2019 – 2023

EHS and QC Manager (2019 – 2023)

Developed effective EHS plans designed to meet operational goals to reduce injuries, accidents, and incidents.

Estimated production times, staffing requirements and related costs of quality to provide information for management decisions.

Developed, evaluated, and improved manufacturing methods to provide product meeting quality requirements while balancing production.

Identified, approved, and managed Vendors utilized by the company to ensure compliance with company and agency contracts.

Consulted with mechanical team to diagnose and resolve mechanical failures in the equipment that support daily quality operations.

Troubleshooted and resolved detailed anomalies in the manufacturing operation process.

Analyzed and planed work force utilization, space requirements, workflow and design layout of equipment and workspace for maximum quality production without negative affect on efficiency.

Wrote and designed documentation to support continuous improvement in procedures and skills.

THE PAMPERED CHEF, Addison, IL 2006 – 2019

Manager of Corporate Security and Safety (2009 – 2019)

Identified and proposed recommendations to mitigate security, fraud, and safety risks within the organization.

Developed and implemented global policies and procedures, including security and safety training programs.

Identified, approved, and managed Security and Safety Vendors utilized by the company to ensure compliance with company and security agency contracts.

Developed and coordinated all aspects of executive protection security for company officers and consultants while engaged on company incentive trips, conferences, and events.

Developed and managed security and emergency plans for national conferences, regional meetings, and other senior management meetings and events including planning and implementation for transportation and crowd control and performing risk assessments for current and future international locations.

ANDY BABALA, CPP PAGE TWO

Ensured security and safety risks were effectively mitigated through policy development, training, detection, deterrence, and prevention.

Developed and managed budgets, ensuring cost efficiency for security and safety services.

Partnered with cross-functional team to create effective fraud protection, detection, and deterrence programs.

Investigated and resolved legal, financial, HR and administrative policy violations and issues.

Conducted security and safety analysis of operational performance and data, gathered information, and implemented corrective action when necessary.

Developed and maintained post orders and SOPs.

Played a key role in the selection, orientation, training, development, and retention of up to 25 security personnel.

Created and implemented Electronic Security System initiatives and upgrades involving negotiating with vendors and communicating with upper management team.

Responded to and resolved all security needs 24 hours a day at three Chicago company locations and two international locations in Canada and Germany.

Supervisor of Corporate Security (2006 – 2009)

Developed and executed effective orientation and training strategies and programs all new hires.

Conducted and led shift meetings with all security officers and lead officers.

Conducted compliance audits on policies and procedures as per government regulations.

BURNS INTERNATIONAL SECURITY SERVICES/SECURITAS INC., Chicago, IL 2000-2006

Account Manager, The Pampered Chef Account (2003 – 2006)

Ensured delivery of high-quality customer service for assigned account while serving as a key point of client contact.

Participated in the recruitment, selection, orientation, training, development, and retention of security personnel.

Assigned and directed work, coached associates and carried out disciplinary action as necessary, and supported staff in carrying out their respective responsibilities.

Prepared schedule and payroll for all Pampered Chef Security Officers on a 24/7 schedule, ensuring workforce maximization and equitable distribution of work.

Monitored all officers to ensure consistent compliance with security policies and procedures.

Met regularly with clients for status updates and to address any current or potential problems.

Provided key data to line management during the negotiation of client contracts.

Maintained attendance records and personnel record files for security officers assigned to the Pampered Chef account.

Field Supervisor and Training Specialist, Chicago Office (2002 – 2003)

Inspected officers at their posts at Motorola accounts across the North Region.

Maintained equipment inventory and coordinated information systems for local operations.

Developed, created, and implemented a Microsoft Access-driven uniform inventory database.

First Shift Supervisor, Motorola Account (2000 – 2002)

Performed specialized administrative duties involving highly sensitive material.

Participated in crisis management and conflict resolution.

Compiled data and statistical information to develop reports and special projects.

Prepared schedules and payroll for 25 employees on a 24/7 schedule, ensuring workforce maximization and equitable distribution of work.

ANDY BABALA, CPP PAGE THREE

EDUCATION

Master of Business Administration, 2011

Bachelor of Science in Management, 2008

National Louis University, Chicago and Wheeling, IL

Associate of Arts, 2006

Oakton Community College, Des Plaines, IL

CERTIFICATIONS, QUALIFICATIONS, AND TRAINING PROGRAMS

ASIS International - Board Certified in Security Management - Certified Protection Professional (CPP)

Microsoft Certified Professional (MCP)

First Aid, AED Defibrillators, and CPR Certified

OSHA 30-Hours Training

SKILLS

Customer Service and Organization Learns New Information Quickly Leadership and Team-Building

Staff Motivation Full Flexibility Highly Motivated High Integrity and Quality of Work

TECHNICAL SKILLS

Microsoft Office Suite Access Control Systems: Lenel OnGuard ID Identity Management, Brivo, GE/Casi-Rusco, Bosch, AMAG Access Control Video Management Platforms: Genetec, American Dynamics, Dedicated Micros, OnSSI Ocularis, Milestone Systems, Exacq Technologies Visitor Management Platforms: iVisitor, Envoy Visitors, EasyLobby Payroll Management Platforms



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