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Customer Service Air Force

Location:
Zephyrhills, FL
Posted:
July 05, 2023

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Resume:

Trinity Gonzales

***** *** **** *** *********** FL 33542

adx4ax@r.postjobfree.com

Profile

Over three years’ experience in giving back to my community and customer service. Spending time after school and on the weekends helping at a HUD senior home. Helping to schedule appointments, arrange for transportation, and drop off meals. I served in the United States Airforce for four years and have achieved many awards and certificates for my performance.

Excel in problem-solving under pressure, with success in overcoming challenges with limited resources and strict deadlines. Working with and understanding different personalities and people is my biggest strength.

Skilled in the daily operations of a Boom Operator: Hand- coordination, attention to detail, inspection of equipment and aircraft for my safety and the safety of others, and clear and precise written and verbal communication with higher-ranking aircrew.

Skills Summary

Customer Service

Tracking in Excel

Time Management

General Office Skills

Computer Savvy

Problem Solver

Diversity competency

Effective Ideas

Strong analytical and organizational skills

Following verbal and written instructions

Research and analysis

Leadership, conflict management

Employment History

McDonalds (Jan 2017 – Dec 2017)

Meet and greet customers with a positive attitude

Input orders

Trained in register operations and money handeling

Training of new hires

Food safety and inventory restocking

Keeping a clean environment

Clear communication

Problem-solving

Team building

Behavior management

California Human Development (Dec 2017 – March 2019)

Property Manager Support (Volunteer position)

Helped provide seniors with meals

Helped organize events for the elderly

Managing the wait list for new tenants

Reviewing each application to insure that all necessary information is accurate per HUD standards

Using HUD’s mathematical calculations to insure income qualifications and set rate of rent are accurate

Managing all escalations from maintenance to contractual issues.

United States Air Force

Boom Operator – Training Manager (Jan 2020 – Current)

Responsible for tracking 84 personnel training logs and requirements per 114 members (total of 9,500) to insure mission readiness

Responsible for catching members up within strict deadlines to meet the proper training requirements

Completion of over 2,500 flying hours

Confirmation that the aircraft and crew are in compliance with FAA, USAF, DOD, NATO, and UN regulations before each flight

Operating inflight air refueling controls to safely affect contact between tanker and receiver aircraft

Monitoring all clearances assigned by air traffic control

Monitor pilot’s approaches and landings for the safe completion of missions

Deployment overseas – 6 months with 700 flying hours

Unit Training Manager of 114 members

Education/ Accomplishments

AirForce Training

BMT Graduate as an Element Leader and Tactical Deployment Leader (March, 2020)

Aircrew Fundamentals – Tech School (April, 2020)

Career Enlisted Aviation School – Tech School (May, 2020)

SERE - Survival, Evasion, Resistance and Escape training (Oct 2020)

Obtained a Top Secret Clearance from the United States Air Force (Oct 2020)

3 achievement medals for overseas flying hours

Certified in USSTRATCOM OPLAN 801X

Hot-Pit refueling certified

Rio Vista High School

Graduated with High School Diploma (September 2018)

Key Qualifications

Microsoft Office

Outlook

Air Force Portal

References

Robert Erickson, United States Air Force 619-***-****

Colin Burchfield, United States Air Force 662-***-****

Miguel Perez, United States Air Force 484-***-****

Leslie Ellis, California Human Development 925-***-****

50 River Rd Sp 26 Rio Vista CA 94579 520-***-**** adx4ax@r.postjobfree.com



Contact this candidate