Front Desk Customer Service
Resume:
MICHELLE BROWN
adx4av@r.postjobfree.com
EMPLOYMENT HISTORY
Grace Pharmaceuticals August 30 2022 –October 2 2022
● Covid field Tester Specialist
● HIIPA Certified
● Traveled to homes and businesses to perform
Covid testing
● Advocate and educate to stop the spread of the
Covid Pandemic
Licensed Massage Therapist Self-Employed October 1996- June 2022
● Built business wholly from the ground up by
creating and developing successful discount pre-
pay packages to attract new clients guaranteeing
multiple appointments. This increased my client
amount by 40% in 2 years.
● Travel to private homes with all necessary
equipment for disabled clients
● Responsible for billing and invoicing clients
● Maintain budget, bookkeeping and tax preparation paperwork
● Developed the front desk at a high volume spa.
Triaged calls and emails. Responsible for product
sales and scheduling clients.
Laundry Service
Sudhare App from January 2022 – June 2022
● Using the company app to accept jobs driving to
homes and picking up dirty laundry
● Washing, drying and folding customer laundry in
my home while sending regular communication to
the customer via app
● Returning laundry neatly wrapped with a 24 hour
timeline sending customer pictures and notes via
app
PET CARE SPECIALIST
Rochester Dog Walkers August 2021 – December 2021
Provided exceptional pet care walking dogs and pet sitting cats and dogs in all weather
Fed, watered and administered medication to pets in their homes while owners were away. Sent
regular pictures of pets and updates on their care to customer via app
Commitment to provide remarkable care with
attention to details, peace of mind, and a great
experience for pets and owners
Worked as part of a team to achieve success
Communicated regularly with team and customers
using Slack & Time To Pet apps
Hostess Server Bookkeeper
Stockyard Steakhouse, Sarasota Florida, July 1991 - December 1995
● Daily bookkeeping of restaurant sales, organizing receipts and preparing bank deposits.
● Front desk reception taking calls, making
reservations and seating guests
● Server for customers during busy dinner and lunch rush. Happy hour drink server
SKILLS AND ABILITIES
● Serving, hostess and cocktail preparation
● Triage calls in high volume center
● Customer Service specialist
● Proficient in Microsoft Office, Google Suite
● Strong organizational skills
● Coachable, open-minded, keen attention to details
● Shipping and Receiving manager
ACADEMIC PROFILE
New York Institute of Massage January 1996 – October 1996
Graduated Salutatorian
Successfully completed all required hours of massage training per NYS requirements:
Anatomy & Physiology
Neurology
Pathology
Kinesiology
Myology
Biology
Business Management
*Passed NYS Board Exams and received NYS license in massage therapy
*Received additional Credit Education Units in Sports Rehab, Infant Massage and Swedish Massage
State College Florida, Manatee-Sarasota August 1993- May1995
● Anthropology
● Primate Anatomy
● Art History
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